This is one of the worst places to eat on campus. I've eaten here twice and my order was messed up both times with a wait time of over 20 minutes each time. The first time, I brushed it off, didn't complain just ate the incorrect order. The second time was inexcusable.
When I order an egg and cheese bagel I expect it to beer only egg and cheese. When my bagel came out with sausage on it, I kindly explained to them, I did not order this and I cannot eat it. Sausage is something I'm not able to eat. They apologized and said they would make another one. When the cashier turned it over to the food preparer, I heard a lot of swearing under his breath like I was some kind of burden to him.
I watched as he pulled the sausage off of the bagel, slap a new piece of cheese on and throw it in the microwave. Then he wrapped it up and handed it to me. I Saw the whole thing.
I said to him, excuse me, is this a new bagel or did you just take the sausage off? He looked me right in the eye abs told me it was a new one. I unwrapped it, flipped it over and saw little pieces of sausage still stuck to the egg. Look, I've worked in food, I know it can be frustrating to have to redo an order but I would never try to serve a customer food that they explicitly told me they could not eat.
When I showed the cashier, she offered to make another one. After waiting 20 minutes initially and then being lied to, I wasn't going to trust the food preparer again. I said no and asked for a refund which was a completely new battle.
It seems the people working at this location are not trained in customer service, food safety or register functions. I would never go back again. read more
