My new refrigerator died after 6 months due to a faulty sensor. Upper Valley Appliance contacted…read morethe manufacturer on my behalf and was able to provide me a loaner refrigerator until the repair was made. This service would not be offered by a big box store.

Recently the guys replaced our refrigerator in Norwich, VT. Not only were they able to get our…read moredesired model two months earlier than Home Depot or Lowes, but they delivered the same day it arrived at their warehouse. The delivery team was professional and courteous, taking away the old fridge and installing the new one, taking all the plastic and cardboard with them. They made sure it fit, worked, and got it level (no easy job in this 120-yr old house!). Thanks so much! We will absolutely call them again for our next appliance.

Informed and no pressure sales people . Good selection and am always impressed with their delivery…read morepeople and overall customer service .

My refrigerator died two days ago. I called Dave's Appliance by 9:00 AM. By 10:30 AM a delivery…read moretruck was in my driveway with a new Maytag refrigerator in it. Somehow my phone call threaded a needle because the delivery & installation crew told me that they were one week behind on deliveries!! So yes, incredible service!!!

Lost Sales Opportunity: I replaced a dishwasher and was…read morepleased with the product & service so much so that a year later I engaged them again about my gas wall oven. The key pad didn't work so the oven would only broil. The person on the phone advised I had to replace the oven or repurpose the space. He enthusiastically suggested a wine refrigerator and scheduled an appointment to review my options. A young man arrived; confirmed the oven needed replacement so I mentioned how the phone salesperson had suggested oven or wine refrigerator replacement options. 1) Gas oven: He advised not to replace it with gas oven and didn't recommend and models. 2) Electric oven: He discouraged an electric oven because of the existing gas hookup. Again no models shared. 3) Wine refrigerator: This was my last option and suggested by the phone rep. He remeasured and said that would not work because of a baseboard kick plate vent below. So I asked what CAN I put there and he told me to "go look at the website ". I said, well if you don't have a solution, let's table that for now. I'm also in the market for a new refrigerator. What do you recommend for replacement refrigerators? Answer: "Will YOU make up your mind?!" I complained to the company via phone how the salesperson was not helpful. The person was rude and offered no apology nor to send someone else out. Solution: I contacted the gas oven manufacturer and bought a replacement keyboard panel for about $100. I installed it myself in 5 minutes. The original oven works like new.

I bought a stove about a month ago. I used them because they are local and close by (less than 10…read moremiles) and I needed delivery. They gladly took my money and the sale and I still have not received the stove nor heard from them except for when they called soon after the sale to say they couldn't deliver due to road weight restrictions. I'm pretty sure the kitchen stove doesn't weight 6 tons but I'm not an expert like them. They suggested that I pick it up myself. like I said, I'm not an appliance expert but I don't think I can fit it into my small SUV or drag it into the house by myself. After the lies and ridiculously long wait for a stove that they claim to have in stock I would never do business with them again and I am ready for a refund on an item that is never arriving!

Horrible customer service. Charged $299 to unscrew and redo one propane fitting and another $250…read moreto replace venting with semi rigid that took hardly any time Appliance arrived damaged and it was left to me to contact sales which took a bit and still haven't heard back from my sales rep officially Only option was to keep damaged unit for $75 off or they could reorder one add propane conversion kit and reschedule which would be in another 2 weeks Will never use them again Andrew D is worst

Ordered a grill and waited 6 months to be told it is not longer being made. The solution-come and…read morepick out another one and just pay more. We are done with Baron's.

Zach is extremely knowledgeable and friendly. He is an…read moreexcellent repairman, I highly recommend him for all of your appliance needs. Louise P.

Excellant very Good fixed my fridge in a flash never worked this good use him he has it happeningread more

Agren is a well oiled machine. The scheduling process and execution work as expected, and the…read moreservice people show up on time and are well trained and pleasant to work with. The fix went well. The price for service is always shocking these days, but Agren is not out of the normal range for this operation.

I have ordered at least 10 high end appliances from Agren over the years and have been a faithful…read morecustomer until now. The refrigerator that I purchased from them 10 years ago broke down and I called them to schedule a service call. They said it would be 6 weeks!!!! What do you do for 6 weeks without a refrigerator. I purchased these appliances from Agren because they claim they will service them. Again, I say they couldn't send someone out for 6 weeks! I called another local company and they fit me in the very next day. I will never again purchase an appliance from Agren. NEVER! Also, I had an issue with the ice maker on said refrigerator about a year after I purchased it and a burner on a gas stove I also purchased from them (over 5K for these two appliances). These appliances sit side by side and when I called to make a service call for both them they said that I would have to book and pay for two separate service calls. COME ON! Is this how you treat a loyal customer? In the last year I purchased a front loading washer and dryer. The dryer just doesn't dry clothes. I called them immediately to come take a look and the service technician simply told me to read the manual and that the dryer was fine. Didn't show me how it worked just told me to read. I read the manual before calling and long story short he was no help and the dryer still struggles to dry a load of laundry (already checked other factors like the vent etc). Overall POOR service once you have made the purchase and have the appliance. Great before that point. I will NEVER buy another appliance from them again!!!!!!!!!! I have already needed more and have purchased from other stores.

Why go anywhere else? I was scrambling to get my property ready for renters and they installed new…read moreW/D (and removed old). All done via phone, competitive rates. Then I realized I wanted some new mattresses. Again, they did all via phone, installed and removed - even put on mattress protectors (my least favorite chore). All completed within a week and an absolute JOY to work with!

From the owner: Plymouth Furniture is a family-owned and operated store located in Plymouth, NH. Since 1923,…read morePlymouth has served customers in the area with professional service on appliances, mattresses, furniture, and window treatments.

Zero customer service. I paid $200 to have Hannons to measure for new appliances…read more I was purchasing a range, a refrigerator, dishwasher and wine fridge. Only the range fit! And they did not want to refund the appliances that were too large. Do not use this company- they are dishonest and deceitful.

We have purchased a number of items from Hannon Home Center ranging from mattresses, air…read moreconditioners, and large appliances. I enjoy their candor, humor and help. I see how laid back Hannon Home Center is and the inventory they stock and the service they provide and it leaves me scratching my head why people deal with the big box stores. Both Rhonda and Bill are nice, easy to deal with and I really enjoy being able to buy locally. I'm very pleased they are so close, I think they run a first class business.

I have no expectations that this review will turn a light on for anyone, or change behavior, or…read moresales practices. But perhaps it will. I've been saving for a new washer/dryer for about a year now. I've had positive and good experiences with Appliance Warehouse before, so I went back. I had my sites set on a specific stacked unit but the salesman was easily able to convince me otherwise, in that, if one part blew the whole thing was lost. So it was easy to change my mind about buying the washer/dryer as separate units instead. We discussed the height of the stacked units and would that be a challenge for me. No big deal. The additional space I'd gain was worth standing on my toes. The entire process was not without commentary about "the Chinese taking American jobs, Ukrainians trying to scam us, and even his wife who apparently doesn't load the dishwasher correctly". Did he think he was in the company of someone with similar ideologies? I was here to buy appliances, not discuss the global impact of capitalism. And for the record, I believe every human, void of territorial boundaries, deserves the right to work, earn an income, and care for their families. Fast forward to delivery of goods. All went well until it was discovered the cables and hoses weren't going to be long enough given the desired placement. I had already put out $600 to move the plumbing for this renovation job, so yes, I wanted it where I wanted it. These specs should have been part of the sales process, those specific questions should have been addressed then-how big is the room, where are the outlets, where is the access point for the drain and inlet hoses? If I had known I needed something other than the standard sizes, I would have been prepared, as I had a very limited window of time for this project. I'm an expert in my own field and I did expect expert level inquiry from someone in the appliance field. My bad. Do you ever just want something to go your way? The delivery guys left (a trail of mud through my house along with a puddle of water from a dripping hose-but it's March in Maine and I can't exactly fault them for that-it's just one more mess for this overworked teacher to clean up) and advised me to just buy new stuff on Amazon. Ok. What? What do I need? What's the amperage and voltage needs? Will the warranty still be in effect? Will you be coming back to do the installation? Instead of making a phone call, I opted to go back to the store. While there, we reviewed the final fees, subtracted out removal fees, added the stacking fees and I requested additional credit, given that the units I had just bought days before, had now gone on sale. That took some of the sting away. But. I'm still left with two heavy stacked appliances in the middle of my 6' x 6' room that I now need to install, move, and level myself? Can I? Yes. Is it frustrating to me that I have to? Also yes. First world American problem? Indeed. So, my new cables and hoses will arrive next week...from China. In the meantime I guess I will be tripping over my tool boxes and other laundry room detritus until I can take a break from teaching my liberal college agenda, to finish the work a man said they'd do.

Our refigerator stopped working, but I was able to defrost it and limp along for a bit. After…read moreshopping several appliance stores in the Portland, ME area, we went to Appliance Warehouse. What they lack as far as a showroom is concerned (it is named warehouse after all) they more than made up for with their service and visibility into fridge availability. It was easy to find out what makes and models they had access to. They had enough inventory where you could see some vital aspects of what you wanted to order (color of stainless steel, quality of drawers, etc.) What really stood out though was their flexibility in ordering and visibility into the supply chain logistics that affect all of the stores in the region. We had to wait, that was going to be clear, but AW gave us options on ordering and early alerts on when things started moving, so that we got our ideal fridge WEEKS before other stores had indicated. With 1 year interest free financing, approved on the spot, I really couldn't have had things go any better. If you know what you are looking for, given them a try. They deliberately do not stock or sell all makes/models due to some being problematic in some way...so if they don't carry what you are looking for, you might consider looking for something that AW does carry. They were very good!

seems top furniture ripped me off $889.00 for a refrigerator i ordered from them oon feb 4, 2025…read more called several times, left message but no answer. never answers store phone now. yes, as far as i am concerned, top furniture of gorham nh has ripped me off for $889 for a refrigerator i paid for a month ago and never delivered it, nor contacted me about it. apparently they are going out of business so its ok to steal from customers who have already paid for a fridge.

The selection and service at Top Furniture was excellent and the delivery was outstanding. My…read moresalesperson Melanie was very helpful in finding the right furniture and appliances that I needed. The delivery crew was great and got everything into my old house with its narrow doorways and other challenges and they got it done quickly and efficiently. Thank you to everyone at Top Furniture for making this a great experience.