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    Upper Valley Appliance

    5.0 (5 reviews)
    Closed 8:00 am - 5:00 pm
    Updated a few days ago

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    Best Buy Lebanon - Range sitting below counter.  Did the technicians not think to look for the legs???

    Best Buy Lebanon

    (69 reviews)

    $$$

    If I could rate my Best Buy experience a -5 I would. One star is very generous. I purchased a new…read moreBosch induction range. It was delivered yesterday. The technicians who installed the unit left the property without installing the legs on the oven. My brand new $4300 oven now sits 5 inches below my counter and is unusable. They told my property manager I could use the oven, however, I called Bosch directly and they said it would damage the oven if it were used not properly ventilated. I spent over 3 1/2 hours trying to reach someone at the Lebanon Best Buy yesterday. Had I been able to easily reach someone after the delivery was made, they could have rerouted the technician back to my home and addressed the problem. I now have an oven without legs that I cannot use, and I am unable to reach anyone at Best Buy. I have reached out to a local appliance store who will deliver a new one to me in two days WITH legs and the oven from Best Buy will be returned. I should have gone directly to the other appliance store. Sometimes customer service is worth the extra few hundred dollars. Never again will I buy from Best Buy. Update: Still unable to reach anyone the following day. Truly unbelievable. Update 7/15/25 Still unable to reach anyone. The three photos posted of the new oven sitting on the floor are not showing up in my review belong to this review.

    The cashiers made me feel uncomfortable like i didn't belong there or something was wrong with me…read morefor asking to pick up my online order there. Never in my life had i been made to feel so insulted and rejected just for buying something at a business than by that cashier. Never again.

    Upper Valley Appliance - appliances - Updated May 2026

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