Buyer beware of the West Chester branch's services. I've used Ehrlich pest control at a rental property in the Harrisburg area and had no problems, so when I called them IN MAY to handle a squirrel issue in my home, I thought I would be set. Do not use the local Ehrlich services. I've had to stay home from work three or four times to meet them. A sales guy was here twice and two different techs to my house three or four times - with no solution found. When you call the local number - you get someone in a call center. Depending on the call center person you get on the phone - they'll try to charge you each time someone comes out. Their services are not cheap. The last time, a very nice man who said he was the local manager or supervisor came, thought he finally found the problem, and told me they would be in touch within the next week to schedule a tech to come out. That was about 6 weeks ago. Moral of the story: I still have squirrels in my attic and I'll have to call someone else now. read more

Charged way too much for service preformed.I was charged $260 for 35 minutes .Sorry I didn't take a look at reviews before contacting them.

Terrible company! Terrible billing practices!! I am beyond furious with this company. After having been a longterm customer I was treated like nothing. Sent past due notices for bills I have paid. No apologies, no followup. Imagine paying for your bill on time in July (taken out of my account) and they show it wasnt paid & after several phone calls to find out what the problem was....and after 4 long months (because it probably sat on someone's desk) the check was returned. I had no idea until I was scheduled for service and the person didn't show ..only to be told they will not be there because of an unpaid bill from July (the one I had called them about). Of course after all that I canceled my account. But then I was recently billed again this February for service I didn't ask for or receive a few days ago. I almost went ballistic because I have been dealing with this issue with this company for too long now. read more

Terrible service. Waited all day after speaking with the company twice to confirm they were still coming. I highly recommend you DON'T use this company!! read more

Do not use this company. We used them for years and originally had a wonderful technician. The last few years, though, have been terrible! They show up without making an appointment, even though we have repeatedly asked them to schedule ahead (we were on the quarterly plan). When we try to call the office, they schedule the next appointment- giving an 8-5 time frame. When I asked for them to notify us ahead of time, we have been told that they will- but they never do. The recent technicians have been mediocre at best. When we called to cancel our service, they refused to refund our money. They bill every month, even though they only come out quarterly. Protect yourself- find someone else... read more

This company is the absolute worst!!!! DO NOT HIRE THEM FOR ANYTHING!!!!! They schedule appointments without telling the customer they're coming, they just show up unannounced. When they're at your house, they don't do any work. I've had an infestation of insects all summer and fall long, they've been here 4 times and my husband was the one that killed the bugs. The techs are rude, stupid and know nothing about pest control. I'd hire the kid that eats bugs to solve my problem before I ever hire Ehrlich again. Very unprofessional, DO NOT HIRE!!! read more

Do NOT use Ehrlich for your pest control needs. This business is so disorganized, and every interaction we have had with them has been incorrect, and led to a follow up, resulting in several hours on the phone trying to contact them about their mistakes. We hired them for vole removal from under our deck. After the initial phone call, it took 5 more calls and two weeks to actually get them to schedule an appt to our house. They showed up 3 hrs late, performed the service, and 10 days later, I got a bill for $400 more than what I was quoted!! NO NO NO!! read more

Terrible customer service! I scheduled an initial appointment 4 days in advance and then to also do the monthly follow up maintenance. After making the appointment I shopped around because the price seemed a little high. I found a cheaper rate with a different company. I then politely emailed Craig back and thanked him for his time but unfortunately needed to cancel due to the price point. He replied back and asked if I wanted to keep the first appointment. And I confirmed I'd need to cancel that as well. Craig replied back... this time not so nice. He said "why did you take the time to get scheduled?? Makes no sense". Very unprofessional and disappointing read more

Ehrlich Pest Control - Email - Pest Control Near Me - West Chester, Pennsylvania

I never take the time to write reviews, but this is company is inhumane. Everything seemed to be going great Josh Evans from the Newark, DE location came out he seemed very knowledgeable and I was scheduled for a few days later for removal of a raccoon family...Tuesday a tech calls me, Charles Blake, says he was here but is new and didn't read the notes so he forgot the supplies he needed left and came back 40 minutes later. Which was fine. Everything with him seemed professional until the next day. Wednesday morning he comes to check the traps and sees we caught the mom raccoon. Now common sense would say go up there and grab the two 1 month old raccoon kits he seen yesterday because they're too young to go in the trap and we have the mom already. But no he proceeds to come back Thursday and Friday to check the traps. By Friday now I'm extremely worried these raccoon kits are going to die in my attic. Panicking and getting no where with Charles, as I asked for his supervisor LeAnn to call, never heard back from LeAnn, Charles or Josh whom I also called and emailed. So I call the company back and tell them I need someone to come get these babies out immediately for their safety. They put in a request but I still don't hear from no one and it's been two days. Animal or not this is sooo wrong and as a mom I am hurting for them. I never seen any service like this. It's been four days they have been without their mom. And it looks like I'm going to have to get legal services, because if I have to pay somebody else to do their job then best believe there invoice will be left unpaid. I am traumatized and so is my tenant who is living in this home. read more

We have used the West Chester branch for many years. They respond promptly when needed in between or scheduled visits. Our regular tech Paul is very trustworthy and treats in and out of house even when we are not home via remote access and answers the occasional text questions I ask promptly. read more

Terrible service quality! No shows and no communication. When we question the technicians about not showing up, they turn into drama queens saying their schedule is so busy. A call would be nice. Costs are outrageous and I'm not really sure what I was paying for. They didn't seen too sure either. Makes me wonder if some of it is a scam. read more

Horrible! We had Connors before, and recently Ehrlich bought Connors pest services. Ehrlich customer service is terrible, the right hand does not talk to the left hand. They schedule an appointment, but they are unable to set an account up. Every time I call, every time they tell me they have no proof of previous service. They also do not see my account, which was created 3 times within the past week. At tome point their phones went off, and I had to reschedule a appointment. I used their online chat service. Whoever was in the chat with me, told me she/he changed the time. But the time was not changed. If they want to improve their customer service, the best thing to do is drop their useless online chat, since it is not doing anything. read more

Made an appointment and they didn't even show up, even after I had checked with them earlier in the day to make sure they were coming. Terrible service. read more

I was billed for $333.00 for a service that never occurred. I repeatedly contacted customer service and was told that a manager was to get back with me. It took about three phone calls on my end to have someone address the matter. Peggy, resolved the matter & was quite helpful and friendly. Randy, the service tech that "supposedly" did the treatment but was totally false. Customer service claimed that he treated the area on that date (August 24, 2016). It was a complementary service of looking around my property for new customers. He looked, with my husband, at a couple of areas where we thought the wasps were. That's all he did; looked around. My husband was with Randy the whole time so he witnessed the "looking around but no treatment." Highly disappointed at the slowness of a reply but even more disappointed that their employee would make a false service that never occurred. read more

Terrible since Ehrlich took over Eradico Pest. Second year now and prepaid and no service. Call and call and nothing but the run around. Every excuse in the world. Some of my neighbors get service but not my house. Does not make since. Just give me back my money. DO NOT USE THIS COMPANY!!! read more

Worst service ever, I still have the same problem. I called them after 3 weeks they told me I have to pay again! Dont waste your time.

I was a customer of theirs for a long time, I believe since 2003. I cancelled my annual service plans with them on 2 properties in May, 2016. When I called upset with the quality of service in addressing a carpenter bee problem at one of our homes, which caused significant damage to our deck (and the call is routed to a national number, not a local one), I was told I would get a call back from the local office who had to handle the matter. Despite repeated calls to the only number I had, I never once got a call back from the local office to discuss the matter. I was never notified of the damage to the deck, which a routine inspection would have revealed. I also came to learn that I had a family of mice living in the attic of the same home. There was evidence of mouse activity in the garage, which the technician either never saw or never brought to my attention. I now use a different pest control company that is local. So far, so good!! They surveyed the properties for pests and damage, and then they recommended a targeted, tailor made response that included plugging holes, sealing doors, etc. to prevent pests from returning. Along with targeted treatment, their home protection quarterly service plan includes regular updates and inspections. So long Ehrlich! read more

I'm absolutely appalled by the way this company treats their customers - I've never seen anything like this. Ehrlich repeatedly doesn't show up for appointments for urgent issues and then won't return calls - however, they're happy to take your money in the meantime. We've been extremely understanding, flexible and patient in trying to get the paid work completed- however, this has reached beyond the point of professionalism & decency. Since we cannot get a response from our calls, I'm hoping someone at the company will contact me via yelp. read more

Service technician Rob has been great, whenever he is able to come and service. IM in the Tampa area, and the district office is the worst. First you call corporate for service, and they give you a date/time. Then no one shows up, only to find out that the local office does not have the most updated schedule for the corporate office to provide availability. then when you try to work with the local office, its days of no calls, no updates. This has happened to me 3 times. Taking business elsewhere in Tampa area once contract is over. read more

buyer beware - you get billed before they come and sometimes don't complete there services. they don't send you any reports on the services when the come and i have found termite damage after the fact. there customer service is terrible in lower westchester! supervisors like ryan hall and leonor cruz promise help when you call and then do nothing to help on the situation. they are based in pa, but the lower westchester area service is terrible! it's been months of going back and forth with them and even writing senior management and still no resolution. beware! read more

I am a 365 customer and was paying $46 a month. For the first time all year I needed Ehrlich to remove a Hornets nest outside my 2nd floor window. I had to call over 12 times. I was promised visits which never happened, I was promised callbacks which never happen and I was promised a supervisor callback which never happened. The company never hesitates to cash my check but never follows through and keeps their promises. The worst customer service ever !! Save your money and hire Orkin. read more

Customer service could care less, lots of lip service, no call backs. I was charged for a an additional service I had And cancelled last year, it took over a month to have my credit card refunded because "that's the way are computer system works!" Right! Changed my plan because it was being raised again. I had made arrangements to have a lesser plan going into 2020. They sent me an invoice in 2/20 for over 300.00 said I owed them. Clld and asked why. No one clld me back. New season starts for me 5/1/20. I received a account overdue notice by email on 5/18 for over $1000.00? I called on the 19th, the normal service charge for the season had went over $600.00; new chi would have been around $200 less. I have a new construction and do not need service thru January and it was supposed to have been changed . I have all my credit card statements showing everything has been paid. I had lost my credit card and one on file didn't work. If that hadn't happened they would have went ahead and charged me $1000. I talked with someone5/19, 5/25, 5/28. I have yet to receive a call back. I have been with them for around 10 yrs. I'm done they are awful. My technician deserves 5. He's the best gonna be sorry to have to start over with another company will miss him. read more

Terrible customer service. I have been a customer for a number of years and it has gotten steadily worse. Expensive, but responsiveness is not good. Website is run by a third party and is very poor. Appointments are scheduled without checking if you are free or not, necessitating you taking a day off of work to deal with it if you want someone to treat inside the house. Phone is only active during working hours, but they feel free to call you later at night if they have an issue. read more

I have the yearly plan with Ehrlich, they come out every 3 months to do a standard treatment and if needed we can call for an immediate pest issue. I would normally give a provider 4 stars for hitting the expectations of the contract on schedule and as expected, given that the customer support was also good. Ehrlich gets 5 stars mainly due to our exterminator Paul McLaughlin, when I moved to this home I asked around and a buddy told me about Paul, said I needed to request and ensure that he was my exterminator. He could not have been any more correct on that assessment. Paul is always on time, or he will inform you well in advance of a delay. He is very knowledgeable and detailed in his work. Respectful of your space and time, Paul understands your needs and treats the issues correctly the first time. We have had times where we needed an in between visit and we have never had to wait long to have that scheduled. I see some of the other reviews, I can't say that I have had any issues with the service. Just don't take Paul away from my account. read more

They have been OK in general, we have used Ehrlich under contract for many years. Their prices are up about 10% this year so I am looking more closely into the value proposition going forward. I have not contacted them outside of the standard service before but had to recently as I found a Spotted Lantern Fly infestation close to the house. The Ehrlich guy come out on a Saturday and confirmed that I did have a problem and promised to get back to me about treating the trees. Over two weeks and haven't heard anything yet and I did call them this week to remind them. They need to follow-through better to get more stars and to keep me as a contracted customer going forward. Let's see what happens. read more

I think this company is a thief. I contacted 8/15 for an estimate and canceled on the same day as I changed my mind. I was reviewing my credit card charges. They charged me $50 on 9/1 and another $50 on 9/15. Are they just collecting money once they obtain a credit card number? They asked me for my credit card number for a free estimate. I shouldn't have provided my credit card info. I submitted disputes with my credit card company. I hope they go out of business doing this unethical thing. read more

omg!! i should have read the reviews first, and i would have saved a) writing this review b) wasted this am waiting for the shitface company if they are a co. c)and time wating to make appointment, as well as 45 min to make an appointment- usually a 2 min job correct? d) 40 min to reach them after i got call from a tech with different name than the one they scheduled me with, but that is ok. he lives number and extension. i call back immediately. no one picks up for 45 min. and once they did, it appeared answering service and they could not transfer me to extension bozo gave me. the only reason i waited 45 min. is becuase i had used connors in past, a family friend for years and a renter told me 'great company" which i knew. it appears my friend sold to a big diversified company that is completely disorganized. fking incredible!!! i was not going to write a review thinking, it was simply a scheduling problem and the company and technicians would be great (of course i do not know that for certain) but based on the one star reviews, and the audacity of the co to respond with boiler plate language "we strive for ....." waste of fking time. they better not knock on my door or try to charge-of course i did not give card number. they did ask one thousand questions to set up the appointment. yes, one thousand questions. ok, bit fewer. the market will take care of this idiots. read more

I received a phone call after an online request for a free quote from a different local pest control company (Anderson) which had wonderful reviews. I was called by Erlich almost immediately - who explained that they had "merged" (meaning Erlich bought out Anderson). When explaining the situation, and that I had started to clean the premises and plug up holes with steel wool, they simply hung up on me. The message is clear, I am not to be a customer. At least I didn't waste my time nor money with this company ! I consider myself lucky after reading many negative reviews. read more

If I could give 0 stars I would! Totally unprofessional. I set up an appointment for an estimate of my property. We rearranged work schedules so that someone would be home. The time frame came and went with no call or person show up. Still waiting to hear from the inspector to find out what happened. I will not try this company again! read more

The scheduling was never more than 36 hours in advance which was inconvenient. Service was not completed but was billed and pleas for credit were ignored, so here is my review. The ants I had in the beginning are still here, but I am now saving lots of money and have hired a private pest control individual who comes EVERY MONTH. read more

I had a scheduled appointment as I stated I wanted to be home for the inspection and left work five hours early for the appointment. No show and no call. Called and asked for supervisor to call me. He never did. Tech called and said must of dialed the wrong number and didn't come due to bad weather. I told him it was sunny all day at my house and no bad weather. Rescheduled for the next Friday. Tech decided to show up on Wednesday unscheduled when I was not home. I never received a phone call he was coming on Wednesday. Called and asked to speak to supervisor for the second time, it's been 15 days and no call from supervisor. Report left on door, is very hard to read and faded, like ink is low. Tech puts in report pictures provided and there are no pictures included. Questions regarding report, poor customer service, lack of communication, false information. How do you inspect all around a 4000 square foot house and underneath the house in less than 18 minutes? I have left a third call for a supervisor to call me. The company does not seem to care or value their customers!!!! read more

Ehrlich Pest Control - Unreadable report - Pest Control Near Me - West Chester, Pennsylvania

Our technician, Robert Jewkes, is outstanding. This review is about the change in scheduling for our quarterly service. Robert scheduled our next visit before he left our house and would adjust it based on our schedule. Now, the company schedules our next visit and notifies us via email 2 days prior to the visit. This is a problem because it does not consider any prior commitments that we may have as Robert did when he scheduled. Also, the latest email for our visit said that Robert would be here on March 10 and the window for the visit was 8am to 5pm. We were going to be gone all day on the 10th. A 9 hour window for the visit is unacceptable. I recommend that you go back to the practice of letting technicians schedule the visits with the customer. This would prevent conflicting schedules and also give the customer an input for their visit. read more

This is the 1st review I believe I've ever left for any company. I had an account with this company that they lost and stopped servicing my property. When I realized that they were no longer coming I called to inquire and it took weeks to realize that they simply lost my account. That was fine, things happen. I wanted to continue and they said they needed to charge me a re-setup fee. I felt that was absurd, but reluctantly agreed and felt I'd send it up the chain till someone with sense realized the absurdity. I setup the appointment and nobody showed. I called and they came out and did nothing other than the regular monthly maintenance. Nothing against the technician. He was great as was the previous guy. Just can't understand a business with type of ethics to charge a re-setup fee due to losing my account, missing the appointment and doing nothing other than regular maintenance. What else are they doing? Watering down applications? Could be anything. read more

i am very upset and frustrated in their compassion. I cancelled my service back in 2018 because they only came while I was at work and could only get outside spraying done for my ants. I was contacted and advised that I had a credit coming to me. I called the office and they told me that was an error. I then got a refund check that was dated in 2018 and it was sent to me in March 2020. I have called the company 12 times and sent an email. I didn't get phone calls back until I did get one in response to my email I explained that I got a refund check that was18 months old and I want a replacement. To this day I have nothotten a replacement check and I have given them every opportunity to make this right. So now I am letting people know how uncaring and irresponsible the management is. I am still working on getting my refund and will not stop until I get it. read more

I had a monthly contract with Erhlich and each month they never showed up when they were suppose to be scheduled for. I would call numerous times and still no-show. I will never recommend this company to anyone. read more

I have been a customer for 20 years and have spent the last two days on hold 3 different times only to be disconnected after 25 minutes every time Really! How about you bring your phone system into 2020! This is unacceptable for any business at any time covid or no covid! I spend 79 dollars a month wth! The one time they did call back she just gave me the same number that I had to wait on for 25 minutes and again I was disconnected. read more

They made an appointment and never showed up. I called and they had my number but never even called. Any business that does not even call a potential new customer, deserves a 0 as a review. As a business person, this is completely incompetent and unacceptable. read more

Ok initially contracted them for mice issue. Last appointment in May the traps above garage were not checked. On inquiry I received no response, Today provider informs me that he is unable to check bait traps above garage as he has no ladder! What the heck!!!! I provide a ladder and then realize he has a ladder on his truck. I felt like I had been taken advantage of. Cancelled immediately! read more

Horrible is all I can say! I signed me up for a service and never got the service I promised (which was the 365 one year plan) I only signed up 3 months ago. They came out the first time then were suppose to come back a week later we waited and called to confirm then no one showed. 2 weeks later they came out put traps and then sent me a bill for addition money each is part of their plan. I called and said this was a mistake and customer service hung up on me 2 times and then told me they would have to look into the plan and get back to me. I asked how long and she said it would be at least a few days. Well it's been over a week and NOTHING!!!! All I can say is the tech was wonderful but this company is Horrible. I also posted a review on their page but they have control over their rating and didn't post it. SO DON"T BE FOOLED BY THEIR RATING AND REVIEWS read more

I used their service, I believe, ONCE. I received a "final collections" notice today, for over $750!!!!!! There was NOTHING else sent to me. I'll gladly pay you for the service PERFORMED, but not for services not rendered. Do your research before selecting this company. read more