Excellent service. Rosario has helped me numerous times. He installed a water purification system…read morethat removes the sulphur and other impurities, cleans itself, requires zero maintenance, and makes my water good tasting right from the tap. He promptly responds to any water related issues with a great attitude and quality service. I highly recommend.

In 2004 we purchased a home in Silver Creek and needed a new water filtration system. Looking only…read morein the local phone book - we found this business and called them. There was no Yelp at that time - least not in our area! They sent us Rosario - a man who seemed to know a lot about water systems. Being local and in business for years, we quickly trusted him and went with a state of the art system - a Hallett. Days after the warranty expired we had an issue - even though every year we paid them to return and do a complete inspection and service of the system as well as about $300.00 per year to change the bulbs. I'm still not sure what happened, but over a grand later - our system was back up and running. The service from this company was about the worst I had experienced. Numerous calls were made in and effort to get the situation resolved, even a call to Canada where I discovered the unit was manufactured. If you are in the market for a water system - there are two things I want to point out. First - the Hallett is a state of the art system, but the upkeep is approximately $300.00 per year and there have been many issues reported pertaining to this system and very little changes have been made to improve it. Second - if you are local to the Silver Creek area - I will caution you about the service from this company when there are problems. Otherwise - the service is great! And by all means - Rosario is one of the nicest of people - it's actually hard to stay mad at him for the poor service. I give Diefenbach's one star - and the Hallett company a half star! However, unless I switch out the system - I'm stuck with this company on both counts - unless someone else knows of a company who services Hallett products! If service changes I'll consider revising my review!

Hazlett Plumbing was prompt and did excellent work getting my sump pump running smoothly! I was…read morealso very pleased to have my upstairs toilet in running order again. This company is very professional and always fair. Everyone is friendly and nice!

Called the number on the Yelp listing and the owner picked up…read more I talked with the owner on the phone to troubleshoot and get advice about a plumbing/sewer line issue. Despite having no previous contact, he spent some time and gave me some great advice. I wouldn't hesitate doing business with this company, a little customer service goes a long way.

Confirmed an appointment with Lowe's Service Department to have our home water treatment system…read morethoroughly serviced with Dan (apparently former owner and "about to retire"). Set up date and time and confirmed 3 days prior to appt. We arranged for house sitter to "babysit" waiting to direct the technician to the water system. Without the courtesy of speaking with me, Dan at Lowe's decided to cancel the appointment a couple of hours before it was supposed to happen. He left a curt/rude voice message that he didn't think he installed the system so wouldn't service it. Multiple calls to his cell phone # were not picked up or returned. Calls to the office were unhelpful as well (won't give service mobile phone #'s so you're left in limbo). DON'T waste your time calling this place; after you've spent a lot of time, money and effort setting up an appointment, you'll be ignored and disappointed.

Reliable, quick to respond, incredibly nice, and happy to take the time to explain what's going on…read more great local tburg company you can feel good about supporting. Lowe's is the best!!

Peru N.Y. I had a good experience from the customer service…read more in communicating and booking To Austin, & Dylan showing up at the house to work on the well. They were professional, helpful, & hardworking Young men. They kept working till the job was finished. Thank you

As a fellow local business owner (Foundation Homes of CNY), I've thought long and hard before…read moreposting this review. I'm sharing it to warn other homeowners and industry professionals. I had a long-standing relationship with Amber Wells / Amber Water Pros that was, for years, very positive and professional. We worked together on numerous projects over multiple years totaling hundreds of thousands of dollars. They also installed a $40,000+ well/water treatment system at my personal residence. Until this dispute, I had no issues with Amber personally or professionally. What happened (documented): On or about September 12, 2023, during excavation for a water line, Amber's excavator struck and severely damaged an underground electrical service wire, causing loss of power and significant disruption. After investigation, it was determined the damaged line could not be practically repaired and a new line needed to be installed. Licensed trades (electrician + sitework for excavation/re-trenching/backfilling) completed the repair/replacement work for approximately $3,900. Throughout the repair process, Amber and I stayed in communication and it appeared we were aligned on the resolution. After receiving the final invoices, Foundation sent Amber a formal letter on November 7, 2023, documenting the costs and stating they would be deducted from Amber's outstanding invoice. Amber received and cashed the check, then requested additional documentation to submit to their insurance carrier, so we reasonably believed the matter was settled. Months later, Amber's insurance carrier (Selective) contacted me about a claim related to the same damages, which I understand was ultimately denied. After that denial, Amber filed a summons and complaint seeking $3,900, as if the prior offset/payment had not occurred. Amber also filed a lien against my personal residence (which was improper and later removed by Amber's counsel). I then had to engage counsel and attempted to resolve the matter amicably, but those efforts were unsuccessful. The dispute went to arbitration, and Amber was ultimately awarded the original balance. My understanding is that Amber prevailed largely because their contract controlled and my November 7, 2023 letter did not contain the legally required "accord and satisfaction" language. Bottom line: While $3,900 is significant, I don't understand the actions taken here--especially given the earlier acceptance of the offset (cashing the check and requesting documentation for an insurance claim) and the subsequent escalation after the insurance denial. In my view, it was not handled reasonably and it was not worth destroying a long-standing relationship. Takeaway: Document everything, confirm responsibility for damage in writing, keep invoices/photos/communications, and be crystal clear about dispute resolution terms before work begins. For more information: amberwaterprosdispute.com

We have worked with Caster Drilling Enterprises for many years on our Chautauqua Lake home. Trent…read morehas always been a pleasure to work with and very responsive. Takes the time to fully explain the situation and offer clear cut solutions. Never feel high pressured sales at all. Highly recommend their services.

The BEST company you will ever work with!!! My story:…read more I had just bought my first house, and there was an issue with the driven well that it had. We tried to get it to work, but could not get water out of the 14 foot deep pipe. (It was clogged with sediment.) I contacted Caster Drilling via email on a Tuesday morning and was hoping to get a response by the following week. I was wrong. Trent, the owner himself, responded back 4 hours later. He came over that same evening to assess the situation. He was extremely knowledgeable and did not make unnecessary recommendations. The next morning I had a quote, that was very reasonable. I accepted the offer on Wednesday. Friday, he brought in the equipment, drilled the well, ran the line to the house, wired it in, and setup the expansion tank with a 1 inch PEX outlet. I have NEVER had such clean and clear water in my life. The quality of workmanship and the quality of the well is first class. I cannot thank him enough for what he has done. I hope my experience helps you choose Caster Drilling, because I will never go anywhere else. ((Just ask him for a quote and you'll see he is the one you want to have doing the work.) Trent is definitely "World Class"!!!

Highly recommend for your water quality needs. I've used for both personal & commercial…read moreapplications. Greg and his competent staff go the extra mile for quality & satisfaction!

Ibraim is always such a delight and a hardworking young man who truly makes me feel cared for. I…read moredon't know what I would do without my culligans water. Give the guy a raise!