Ehmke well drillers talk a good story but don't hire them or you will be sorry like meread more

Great experience from start to finish!…read more Ehmke was responsive to my initial inquiry about service for a well that was not producing any water after the harsh winter, worked me into their schedule very quickly while also working around my schedule, and followed up every time they said they would (confirming the appointment, letting me know when they'd arrive, etc.) They were undaunted by the fact that I wasn't sure what type of well/equipment I had and said they'd come prepared, which they did. Within 30 minutes of arriving, they'd diagnosed the problem as a faulty electrical wire, and within another 30 minutes, they'd dug a trench across my yard, replaced the wire, and patched the trench up neatly. They could easily have told me that I needed a new well pump and charged me large sums of money to replace it and I wouldn't have known any better, but they didn't. The entire thing only cost a few hundred dollars. On top of that, they were pleasant and professional to deal with - I felt totally comfortable letting them wander in and out of my house unsupervised. I was pleased when I received the invoice to see that it was itemized (many contractors hesitate to provide this) and I had literally been charged only a few cents for certain parts. One unusual thing to be aware of is that they charge for their travel time - which can be extensive in rural WNY - but for me, the money saved through their efficiency and honesty more than covered that cost and I wouldn't hesitate to contract them again or recommend them to a neighbor.

Hazlett Plumbing was prompt and did excellent work getting my sump pump running smoothly! I was…read morealso very pleased to have my upstairs toilet in running order again. This company is very professional and always fair. Everyone is friendly and nice!

Called the number on the Yelp listing and the owner picked up…read more I talked with the owner on the phone to troubleshoot and get advice about a plumbing/sewer line issue. Despite having no previous contact, he spent some time and gave me some great advice. I wouldn't hesitate doing business with this company, a little customer service goes a long way.

Confirmed an appointment with Lowe's Service Department to have our home water treatment system…read morethoroughly serviced with Dan (apparently former owner and "about to retire"). Set up date and time and confirmed 3 days prior to appt. We arranged for house sitter to "babysit" waiting to direct the technician to the water system. Without the courtesy of speaking with me, Dan at Lowe's decided to cancel the appointment a couple of hours before it was supposed to happen. He left a curt/rude voice message that he didn't think he installed the system so wouldn't service it. Multiple calls to his cell phone # were not picked up or returned. Calls to the office were unhelpful as well (won't give service mobile phone #'s so you're left in limbo). DON'T waste your time calling this place; after you've spent a lot of time, money and effort setting up an appointment, you'll be ignored and disappointed.

Reliable, quick to respond, incredibly nice, and happy to take the time to explain what's going on…read more great local tburg company you can feel good about supporting. Lowe's is the best!!

Peru N.Y. I had a good experience from the customer service…read more in communicating and booking To Austin, & Dylan showing up at the house to work on the well. They were professional, helpful, & hardworking Young men. They kept working till the job was finished. Thank you

As a fellow local business owner (Foundation Homes of CNY), I've thought long and hard before…read moreposting this review. I'm sharing it to warn other homeowners and industry professionals. I had a long-standing relationship with Amber Wells / Amber Water Pros that was, for years, very positive and professional. We worked together on numerous projects over multiple years totaling hundreds of thousands of dollars. They also installed a $40,000+ well/water treatment system at my personal residence. Until this dispute, I had no issues with Amber personally or professionally. What happened (documented): On or about September 12, 2023, during excavation for a water line, Amber's excavator struck and severely damaged an underground electrical service wire, causing loss of power and significant disruption. After investigation, it was determined the damaged line could not be practically repaired and a new line needed to be installed. Licensed trades (electrician + sitework for excavation/re-trenching/backfilling) completed the repair/replacement work for approximately $3,900. Throughout the repair process, Amber and I stayed in communication and it appeared we were aligned on the resolution. After receiving the final invoices, Foundation sent Amber a formal letter on November 7, 2023, documenting the costs and stating they would be deducted from Amber's outstanding invoice. Amber received and cashed the check, then requested additional documentation to submit to their insurance carrier, so we reasonably believed the matter was settled. Months later, Amber's insurance carrier (Selective) contacted me about a claim related to the same damages, which I understand was ultimately denied. After that denial, Amber filed a summons and complaint seeking $3,900, as if the prior offset/payment had not occurred. Amber also filed a lien against my personal residence (which was improper and later removed by Amber's counsel). I then had to engage counsel and attempted to resolve the matter amicably, but those efforts were unsuccessful. The dispute went to arbitration, and Amber was ultimately awarded the original balance. My understanding is that Amber prevailed largely because their contract controlled and my November 7, 2023 letter did not contain the legally required "accord and satisfaction" language. Bottom line: While $3,900 is significant, I don't understand the actions taken here--especially given the earlier acceptance of the offset (cashing the check and requesting documentation for an insurance claim) and the subsequent escalation after the insurance denial. In my view, it was not handled reasonably and it was not worth destroying a long-standing relationship. Takeaway: Document everything, confirm responsibility for damage in writing, keep invoices/photos/communications, and be crystal clear about dispute resolution terms before work begins. For more information: amberwaterprosdispute.com

We have worked with Caster Drilling Enterprises for many years on our Chautauqua Lake home. Trent…read morehas always been a pleasure to work with and very responsive. Takes the time to fully explain the situation and offer clear cut solutions. Never feel high pressured sales at all. Highly recommend their services.

The BEST company you will ever work with!!! My story:…read more I had just bought my first house, and there was an issue with the driven well that it had. We tried to get it to work, but could not get water out of the 14 foot deep pipe. (It was clogged with sediment.) I contacted Caster Drilling via email on a Tuesday morning and was hoping to get a response by the following week. I was wrong. Trent, the owner himself, responded back 4 hours later. He came over that same evening to assess the situation. He was extremely knowledgeable and did not make unnecessary recommendations. The next morning I had a quote, that was very reasonable. I accepted the offer on Wednesday. Friday, he brought in the equipment, drilled the well, ran the line to the house, wired it in, and setup the expansion tank with a 1 inch PEX outlet. I have NEVER had such clean and clear water in my life. The quality of workmanship and the quality of the well is first class. I cannot thank him enough for what he has done. I hope my experience helps you choose Caster Drilling, because I will never go anywhere else. ((Just ask him for a quote and you'll see he is the one you want to have doing the work.) Trent is definitely "World Class"!!!

Highly recommend for your water quality needs. I've used for both personal & commercial…read moreapplications. Greg and his competent staff go the extra mile for quality & satisfaction!

Ibraim is always such a delight and a hardworking young man who truly makes me feel cared for. I…read moredon't know what I would do without my culligans water. Give the guy a raise!