Our furnace was dying a slow death, and I was starting to panic. It was still very much winter,…read morewith temps in the 20s, and I was reliving the torture of being without heat for 2 straight days during the December '22 blizzard. All the 5 star reviews led me to Armor. Our saviors! Response time was promised within 2 hours, and they showed up even sooner. We were offered the option of replacing the offending part or installing a whole new furnace. I didn't see the point of putting a brand new part into a 20+ year old unit, then waiting for the next failure. So, new furnace it is. A few hours later, our house was warm and toasty again! Same day service from a thoroughly polite and professional crew? Yes, please! I can't praise this company highly enough. Our AC is getting older too, and I wouldn't dream of calling anyone other than Armor when the time comes.

We were having trouble with our heating system turning on. We called Armor Heating and they gave us…read morean estimate on how soon they thought they could service our home - they got over to our place and diagnosed the issue and were well on their way to fixing it pretty quickly. They had to replace a few parts and part of doing so meant they had to go around to every baseboard and let air out. It was a big job that took a couple hours but they were friendly and respected our home by taking off shoes, etc. we felt the price was spot on. We'd definitely call these guys again.

I stopped by the Keiffer Heating Cooling & Plumbing booth on a Friday, while at the Erie County…read moreFair, and spoke to a gentleman about some issue I noticed about an A/C system I had them put in my home a short time earlier. The gentleman, who turned out to be the owner, took the time to listen to my concerns and asked questions regarding the matter. He instructed me to contact his office and inform them to have them schedule him specifically to come to my home at first availability. He came to my house, assessed the situation, and had one of their service reps come to the house to make identified adjustments at no charge. I couldn't be happier that the owner took the time to listen to my concerns and provide such excellent customer service. The service rep was pleasant and polite and did an excellent job. My husband had Keifer install the replaced unit over 30 years ago and always trusted them as a "go to" for HCA needs. I am satisfied with the quality and customer service I've received from this company, and I thank the owner and his team for taking the time to listen and thoroughly address my concerns. I would definitely use them again.

Called this company for an estimate over a month ago. Came and said he would have estimate in 24 48…read morehours. Two months later no call, no estimate, disappeared. If they cannot call when we are gonna give him 20K what make s me think he will show up when there is a HVAC emergency. No Thanks

Called on a Saturday evening and it was just before Christmas. That was not a problem, Tim came…read moreright out that evening and evaluated the problem. We needed a new furnace and it was here and installed first thing Monday morning which happened to be Christmas Eve. Quick and efficient I would recommend to anyone.

Tim was great to work with and chat with during our quote with him and when he was out with his…read moreguys to get our furnace installed. We went from a quote to a new furnace and ac unit in 4 days. I would recommend them to anyone that needs a Hvac contractor in Buffalo, NY

Update: After seeing my review, Alexis (Customer Service Manager) called me the following day to…read moreapologize and get more info about my experience. She agreed that this repair should have been done that same day, at no cost. She took full responsibility for the lack of action with this issue, and issued a full reimbursement for what I paid to have another company service my furnace. She was very polite and made sure I was completely satisfied with the resolution. True to her word, a received a check less than a week later covering the full cost of repair. I'd give Alexis a 5* rating for her response, but because this never should have happened in the first place I will leave it at 3*s.

Austin did all of our gas lines this week and was fantastic. Polite..Kept us updated…read more Knowledgeable. Fair Pricing..And Highly recommended....

Called on a Saturday after one plumber did not call back and another called a half hour before…read moresceduled and said they would not make it afterall. Issue was severe, no water due to brken pipe and valve. They were very polite, called a half hour before they showed up. Plumber knew what he was doing and within an hour I was back and running. only alternative I could come with was going to hotel for the weekend and taking time from off from work to get fixed by others. Wasn't a very good option. Totally satisfied and recommend for any plumbing needs.

Roofing team is fabulous! Not so for plumbing and heating. Had problems with every job they did -…read morethey are very slow, if they respond at all to calls for return visit to fix problems in plumbing. We finally had to hire another firm to complete the project and repair their work.

Had multiple water issues in the home--clogged sink and bathtub, corroded on/off valves, and…read moreconstantly running toilet. Chris handled everything professionally and competently. Will definitely call him for future issues and highly recommend him for house plumbing needs.

Called them out because of their solid Google Maps rating, and while the technician who showed up…read morewas polite, the overall experience was pretty frustrating. I had to follow up twice just to get a firm arrival window, and they still ended up arriving later than expected without a heads-up. The plumbing issue was handled, but the lack of communication made the whole process much more stressful than it needed to be. Probably will look elsewhere next time.

Very confusing and unprofessional. How do you do duct cleaning with the door open in winter? With…read morenothing to plug up the air gaps? House will be freezing when you're done. Told me to have my family sit in the car for 45 minutes. You know long it takes a house to heat up when you're using baseboard heaters? There's more to the story but I'll digress

I recently built a house that uses Vastola Heating & Cooling as one of the subcontractors. I'm…read moreborderline impressed with the work that they did. I'll explain... The duct work is pretty clean looking and streamlined. With my house being a new build, I suppose you'd expect that the temperature would be comfortable with little wasted energy, but in many respects this is a testament to the quality furnace and duct work Vastola did install. Moreover, the humidifier does a bang up job as well. I'm was a little disappointed about a service call I had to make after we moved in. Our dryer is vented from the laundry room on the second floor to the side of the house, not the roof. Therefore, Vastola ran the vent across the joists of the attic floor. When I finally had a chance to get into the attic to store some things, I noticed the overwhelming smell of dryer exhaust. I checked out the vent and noticed it had come unattached from the outside wall. We called Vastola about the issue, and they came out to fix it, however, they were really defensive when they did so, almost as if they were accusing us of deliberately sabotaging our own dryer vent, which of course is ridiculous. I love dryer vents and would never do anything to harm one of them.

Came out because our A/C stopped working. They identified the problem as a broken fan motor. They…read morecharged $140 for the diagnostic visit (which I was not informed about ahead of time). They quoted me $7000+ for a new A/C. When I asked for a quote to just replace they fan motor, they said they would get back to me. It seemed crazy to replace the whole A/C when there was nothing wrong with the coolant line or compression. Didn't hear anything so reached out a week later. They said they couldn't get the part. That my A/C mount was different and requited a special size. Bullshit. I went to S-S Electrical (on Seneca St), bought an A/C fan motor with the same specs as my old one, and changed it out myself for $200. Problem solved.