I would have given this mortuary a 5 star rating except for one thing: We had repeatedly requested the black heavy duty plastic liner option for my mother's casket instead of the concrete U-shaped liner because it is environmentally friendly and better for the earth, which is what was very important to our mom. So we were quite surprised to see the concrete at the bottom of the hole. Not sure why this happened since it was in the contract we signed. read more

The team at Eggen & Lance are so kind and compassionate. Not only are they caring, they're facilities and options for services are some of the best in the area. I highly recommend you call them for funeral services in Santa Rosa or Sonoma County. read more

Thank you to Eggen & Lance for making such a difficult time into such a beautiful memory. Harry was such a kind hearted angel throughout the process and helped us every step of the way. He really went the extra miles for us in addressing our questions and concerns. From our initial meeting through the memorial service, everything was perfect. Our service was held in their chapel, followed by a celebration of life reception in their reception room. I want to express how grateful our family is for your heartfelt care and services. I know my dad was looking down and smiling at his gorgeous celebration of life. Thank you so much. read more

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I cannot recommend Eggen & Lance highly enough! We used their services when my father unexpectedly took his own life a few weeks ago and they have been one of the bright spots throughout this whole horrible ordeal. My brother and I both live on the East Coast, and we were so anxious about choosing a mortuary sight unseen, but from the very first phone call Eggen & Lance put our worries to rest and just made the process as easy as possible. We called a few other mortuaries/funeral homes in the area, but when those places heard that I wanted to fly out and see my dad one last time before he was cremated, they mostly refused to accommodate this request or were rude about it. This was definitely not the case with Eggen & Lance - Jessica and Troy made sure I had the opportunity to say that one last goodbye without one complaint or additional fees despite the extra work it entailed for them (like cleaning and preparing the body for viewing). They were also so accommodating of all our other special requests and handled the complexities of the situation without any issue and without ever treating us like a nuisance (which is the sense we got from other places we called). Finally, I have to say the best part of working with Eggen & Lance was that they were incredibly kind without ever uttering any of the fake niceties that usually come when mourning a loved one. I never had to hear that they were "sorry for my loss" and no one ever looked at me with sad puppy dog eyes or spoke to me in that sad, mournful tone that has invaded most of my conversations lately. They were straightforward and professional while still being incredibly sensitive to the situation, and it was just amazingly refreshing. I am so grateful to Jessica, Troy, and the rest of the team at Eggen & Lance for everything they've done for my family over the last few weeks. I have no reservations recommending them to anyone who is in the unfortunate position of requiring their services as you can trust they'll take care of you and your loved one. read more

Eggen & Lance has a staff of compassionate and knowledgeable people who really care about the work they do. Honestly, it makes me really upset with all the negative comments. I have an understanding of funerary law and the procedures that must take place. Which is exactly why I went to Eggen & Lance knowing that their service would not only be done with compassion but would be ethical. I know that some people may feel that some aspects of the process may seem insensitive but it's to make sure that our loved ones are treated with care and that everything is accounted for so that we can make sure that they are truly at rest. Anyways, thank you Eggen & Lance. Deeply appreciated. read more

Eggen & Lance provided exceptional customer service. I was arranging services for a family member from long distance, and everyone I spoke with or emailed was very kind and helpful. They really went above and beyond anything I expected. read more

During an especially hard time for our family, the staff went above and beyond. They were empathetic and understanding. They accommodated all are needs and made the process as easy as it could. We couldn't have been more grateful for their assistance. read more

I was very surprised at how unsympathetic and insensitive the woman was who was handling our plans and paperwork. A family member had asked a question in regards to writing the obituary and the staff member answered that my family member could write it or she could "throw something together" for us. Really? Throw something together? We're not talking about a car ad. Her insensitive handling of things as though we were just opening a bank account did not go unnoticed. Maybe she's been in this business too long? I also found it in poor taste that they would give us, the family, the ashes of our loved one in an Eggen & Lance reusable, promotional tote. Who would want to reuse a tote with that kind of memory?? Maybe rethink how you handle things. Lastly, at a place where people are experiencing difficult times and the loss of loved ones, I thought it inappropriate to have papers out in the lobby asking people to give a Yelp review. But since you asked, here you go. read more

My mother died in 10/23/2013 Egan and Lance Funeral Home was wonderful. My mother looked beautiful. There call time was exact time. It was absolutely calming and beautiful. They are outstanding and I give them a 10 STAR. Jane Russell I was sad but they help me get through the loss of my Dear Mother read more

Not only incompetent, but cruel: Worst morning in memory. I am struggling with recovery from having my lower spine rebuilt. When my best friend of 30 years died last Tuesday morning, the doctor informed me that his body would have to be moved to a mortuary immediately because Kaiser's morgue is full (thanks, Covid spreaders). He was moved, and the mortuary informed me that due to covid, they would not be able to cremate him for several weeks, and suggested that I might want to have this done elsewhere, out of our busy area. So I made arrangements, signed loads of forms, paid for the cremation, and asked the mortuary to send me an invoice. They could not find the papers I had signed, so they had to be redone. I again asked for an invoice. I was called to let me know they had the necessary paperwork; I AGAIN asked for an invoice; I also emailed a request for an invoice. Then they decided they needed additional paperwork. Again asked for an invoice. I really needed a morning where I did not have to get out of bed until I was ready; Friday was going to be it. Instead, I got a call at 8:30 from the cremation facility that they have been trying to pick up my friend's body since Monday, but the funeral home will not release his body because I have not yet paid the invoice which I STILL have not gotten! Not the way I like to wake up. So instead of a restful, healing morning, followed by a long, hot shower, I jumped up, got dressed, and decided I better pay them cash so they don't hold his body for another week, claiming they were waiting for a check to clear the bank . I went to the address for the mortuary, where they are apparently not located; a kind woman found their actual address, and I finally got there. Of course, the person in charge was not there, nor the idiot who forgot to send me an invoice FIVE or SIX times, so I dealt with the person who was there. I gave her the cash, and made her sign that this is paid in full, so they don't refuse to release him because they forgot some $2 charge. I insisted that she call the cremation facility to arrange for them to finally be allowed to transport him, 5 days later. I was on the verge of telling them to put the coffin in my truck, and I'd deliver the remains. I told her that this was not only incompetent, but cruel. Apologies do not help, although of course I never got an apology from the funeral director. This means that it will take an extra week to have his ashes back. I waited to post this review until I knew his body was safely out of their incompetent, cruel hands. In addition to missing the hell out of my dearest friend of 30 years, I feel like I am in some weird alternate reality filled with death certificates, mortuaries, crematories, weird people, and mountains of sorrow. read more

Because of Covid-19 we did everything pretty much through email and phone. Great service and more reasonably priced than Windsor mortuary.

I would not give any stars for this mortuary but I have to in order to post. The General Manager and staff are dishonest and do not run this establishment ethically or efficiently as well as have not displayed a sign of compassion throughout the entire process. My brother was murdered and this is not a place I would have selected based on the way the do business and my first interaction. Kathy called trying to aggressively to pressure and confuse my mom to sign her rights over to a non family member, an ex-girlfriend to be clear. I was designated by my mother as the first of kin; to handle my brothers services. Out of convenience and to accommodate the other party involved; because it would impact my brothers children, we chose this mortuary. Knowing our circumstances they were very condescending and difficult to work with. Although it turned out to be a nice ceremony we were rushed out the day of even before it was due to be over. And although they knew I lived in Southern California and was already financially drained they never told us it would take a few weeks to have brother cremated and if we wanted it done sooner we would have to pay for expedited services. They said they would contact me when my brother was ready to be picked up but nobody ever did. I reached out to them several times and was told I would be contacted. I received one call saying my brothers death certificate was ready for pick up but not his remains. When I called to pick up brother I was told he had been released to someone else. Christina who works there said it was an accident and the general manager said someone called me on 3 way and I gave them permission. However, I was never contacted nor did I give anyone permission now my brothers remains is missing. The GM was very unsympathetic and condescending. No apologies or remorse as I'm crying and upset. He said oh well and he would try to get my brother back. This is such a horrible experience. Pleas save your family the horrid experience of having to work with people who don't care about people. There are details I had to leave out but there are more ethical reasons and you should choose this mortuary. Please contact me on Facebook if you need further clarification on why this is a horrible place. read more

Eggen & Lance Chapel - Funeral Services & Cemeteries Near Me - Santa Rosa, California

My father died in 2012 approximately 6 months after making all funeral arrangements with Eggen an Lance, Around 11:00 PM dad passed away at his home on a weekday night. Hospice was called and they were to notify the mortuary to take my father to the funeral home. No one answered or returned calls. We tried every back up number and even other funeral homes to find out what we should do. Long story short, my dad's body remained in his home for app. 10 hours after he died. It's sad that my father tried to make his impending death a little easier on all of us by taking care of his final arrangements and have this happen. I would NEVER recommend this mortuary to anyone! read more

My father passed away last week, and I have to say that Lisa the Funeral Director was amazing. She was very helpful, patient and efficient. She made the process stress free. I would highly recommend this Funeral home. They really do care about what they do. Thank you Eggen and Lance and especially to you Lisa. read more

Don't use their services. My grandfather passed and we went through them everything was fine until we found out the insurance wasn't covering everything. We worked out a payment plan everything was fine. Then my grandmother passed a month and a half after. We tried going through them again and were told they wouldn't take her until we paid all of my grandfathers and grandmothers expenses upfront. These people DONT CARE about people. ALL THEY WANT IS MONEY. read more

Nou helped my family and I lay both our grandparents to rest and they went above and beyond in making sure everything went smoothly.

We've used Eggen & Lance for more than a decade to service our clients and each and every time, we have received courteous and prompt service from everyone on their staff. They are considerate of complicated family wishes, they are able to handle difficult situations, and they respond immediately to questions and concerns. read more

When I lost my husband suddenly, I did not think I could cope. Eggen & Lance helped ease the pain by making the process affordable, compassionate, and made me feel secure in my decisions. Although they are a small facility, they are very good at what they do and the staff are exceptionally nice and pleasant. Thank you Eggen & Lance for the wonderful job you did for my family. read more

We want to thank the Eggen & Lance staff for how they stepped in and took care of a family during the loss of their son. Your kindness, sensitivity and generosity to help accommodate a special request was appreciated beyond words. read more

My family has used Eggen and Lance three times in the past 16yrs and had excellent service and care. We just lost my mom unexpectedly early October and chose to use them again. However, this time it was a nightmare. We were in and out in 15min. They did not offer us things that were offered in the past. It was extremely impersonal, like we were buying a car, not dealing with the death of my mother. We even got to sit there in silence while she added up the bill. Things did not go smoothly at all through out the course of this whole thing, there was no communication or explanation for anything. Then for whatever reason it took 18 Days for them to cremate her and get my mom back to us. The manager did try to compensate for the issues, with free wildflower packets for the service but he still had a care less kind of attitude. Needless to say I will not be dealing with Eggen&Lance or their other mortuaries ever again. read more

Losing a parent is hard especially when its unexpected and I called several mortuaries to gets quotes on a funeral(clinton from the colonial house was VERY rude). Not only was Eggen and Lance the most reasonable but they were sooo helpful. Lisa made my mom and I so much more comfortable. My dad had an autopsy but we still wanted an open casket because family was coming from out of town that hadn't seen him in several years. I forget the embalmers name but he made my dad look like he was sleeping and not dead. I really appreciated how helpful and caring everyone was. read more

We used Eggen & Lance Mortuary for my mother's services when she passed in April of 2015. Lisa made everything really easy and clear. She was very helpful with all the details such as writing her obituary, making arrangements with the cemetery, and any questions we had. The service was beautiful and everything went as planned. I would highly recommend Eggen & Lance. read more

My wife passed away in August 2016. Eggen & Lance was very good on the intake process however, from there it went quickly downhill. First I waited for an extra two weeks for the their phone call saying my wife's remains were ready to be picked up. After two phone calls it turns out they were ready on-time but her remains were put in someone's draw who forgot to call us. Of course this was unexplainable. After the remains were delivered I noted that the certified death certificates were missing. Another two phone calls later those were finally delivered. My brother passed away just three weeks after my wife and his wife had a very similar experience with Eggen and Lance. In short, I don't know what happened to this old Santa Rosa business but I would definitely recommend looking elsewhere. read more

My family was charged over a $1,000 additional for a simple cremation. It was obvious that Duffy had no clue what he was doing. Refunds are for taxes not grieving families. read more