I've been a loyal monthly pass subscriber for 2 vehicles for more than 4 years. During the last…read moreyear I've noticed that whenever I wash my vehicles at least one or two vacuum stations are clogged. I've notified the girl in the booth about this each time. It's probably because they have limited number of slots but if they want people to continue using their service, they need to make sure all of the vacuum stations are functional. They seem to do upgrades and maintenance on the car wash but I don't notice much improvement. I like this place because of its proximity to my house. I hope I don't have to cancel my subscriptions and had to drive to Clinton just because of little annoying things that can be fixed easily.

I've been coming here for years, getting the Ultimate Wash. the outside was ok, but it's been hit…read moreor miss on the inside! I usually have to do the inside myself. GRRRRRR

First time visiting this car wash. I really like certain aspects about it. The automated car wash…read moreseemed thorough and got my vehicle clean and dry on the outside. I love the free vacuums. Major suck! I would like to have a more open ended vacuum nozzle in addition to the narrow one. But overall vacuuming was made easy and it's free! It was also nice that I could vacuumFor as long as I needed to! The staff was exceptionally nice, kind, and helpful. My only drawback: I had to go to a different self service car wash to power spray my floor mats. Bummer.

The cancellation experience with this membership has been unacceptable. I was never provided any…read morewritten policy or asked to sign terms when enrolling, yet I was denied a credit and forced to follow rules I never agreed to. That is not ethical business practice. To make matters worse, the customer service agents were unprofessional and lacked basic knowledge. Instead of helping, they made the process more frustrating and showed zero willingness to assist. I paid for a service I did not receive and was treated poorly when I tried to resolve it. I will never use this car wash again and would not recommend them to anyone. Businesses should value integrity and customers -- sadly, this one does not. Funny how we get response from a manager yet when you call to speak with one they are NEVER available. My response to my review as follows: I see your response, but let's be honest -- this experience highlights a lack of transparency and customer-first ethics. When signing up, there was no clear explanation of the cancellation requirements. My card was charged immediately, yet when I attempted to cancel before the new billing period even began, suddenly there's a list of hidden policies. If a customer does not use the service and cancels ahead of the renewal date, there is no ethical justification for keeping their money. Policies should protect consumers, not trap them. To make matters worse, your phone agents were unprofessional, rude, and offered no real assistance. That speaks volumes about how your company views customers once you've collected their payment. I have already disputed the charge, and I will never use this business again. A service that relies on unclear terms, poor communication, and dismissive customer service to retain revenue will never earn long-term loyalty -- only mistrust. Hopefully this feedback encourages you to focus less on hiding behind fine print and more on fair, honest treatment of customers.

I do not recommend this car wash stay away from this place ! I finished washing the car and the…read moreblow dryer they have didnt work. I payed with my card and was overcharged $12.50 for $2.50 service!!! This place is terrible DO NOT RECOMMEND GOING HERE!!!!

I received my final cost on my credit card and it wasn't as bad as it showed me on the machine…read more I'm going to bump it up one star for this, but I'm still a bit unhappy for the unneeded stress.

This place employs liars!!!!!! My dad went in to get a car wash, and he keeps his cars very clean…read more He left out of the wash and there was scratch on his back bumper. He told the employees about it; the employee told my dad it was an EXISTING SCRATCH. Zero accountability and who are you to tell my dad about his car. Horrible service. DONT GO HERE.

The ever-so-present tunnel car wash located in Layton. Good location and the few times I have used…read morethe wash it does a good job and there is value there for the money spent. My favorite feature is the tire scrubber, it does a great job on the sidewalls of your rubber. It appears you can save pretty considerably by becoming a member but this location isn't really near my house. Vacuums are free and work well. There are multiple nozzle types available which is convenient. There is also a small blower for areas like vents and cupholders. The only drawback is the "tip shaming." When you pay you will be prompted to leave a tip while the attendant looks at you with puppy dog eyes. Nobody touches my vehicle or otherwise assists this "automatic" wash, so the tip shaming is not appropriate in my opinion. This deters me from using this wash.

Great place to get your car washed. The price is great and worth it. It's so nice to have…read moresomewhere to finally go that's really worth the price. Very clean and taken care of. Very friendly owners that are willing to help with anything and any questions or concerns you might have. I would give it 10 stars if I could

Car wash looks abandoned. Trash cans are overfilled nothing works. Place looks like an eye sore…read more What a mess, just keep driving.

They don't know how to guide onto the track every time I go there and I wait for them to give me a…read moremotion. I feel like that's the first interaction you have with a car wash and that's definitely something that this one needs to approve upon

changed dramatically in the last year. I have 3 vehicles and each would get washed at a minimum…read more1/week. I always went to the hand dry and tipped without fail. Now, the vacuums are often clogged and the empliyees drying the cars move so slow and do a bad job. Will cancel my monthly subscription.

My car came out sparkling clean, inside and out, with every detail meticulously handled. The waxing…read moreand tire shine made it look almost brand new! I also appreciated how efficient the process was -- I was in and out without a long wait, and the team maintained a clean and welcoming facility.

They have a a touch less car wash that I definitely recommend, it takes like 15 minutes for it to…read moreclean your entire car but it is so worth it, they also have a tofu car wash but because of my cars paint and my big wing i can't use the touch one so i use the touch less so i can only tell you how the touch less one is. It's so worth it. The customer service is very good the staff are very helpful and explains things to you, Definitely recommend.

Roman W is so much fun to talk to and he's a good genuine guy I love that he does whatever he can…read moreto help me . The price is good I enjoy all the service and how they always walk around to help out with towels and wipes and water.

I have a membership at another car wash down the street that I've been using for years but I'll be…read morecancelling it now I got a free car wash on Saturday and came back for the second time and the workers are awesome sara went above and beyond offering me water and making sure I had everything I needed the vaccums beat the other place there awesome all the workers were very friendly so this is going to be my new car wash thanks everyone at tommys

This was my first visit to Wash Factory, but it won't be the last. I bought the $25 wash that…read moreincludes interior vacuuming and cleaning inside of windows. I had just driven to Montana and back and the front of my car was seriously "buggy". I'm very happy with the results, both inside and out! Service was very quick on a weekday morning, and the coffee in the waiting room was great, too!

Went to the Layton wash Factory location to get a car wash today . The young man they had washing…read morethe car down before it goes into the car wash barely went down one side and started the wash to take me into the car wash. The rest of the car was Untouched by the pre-wash . I've been a member here at this particular wash for a few years and it seems like the level of service has started to deteriorate as of late . Called the office to speak to a manager and found out that managers only work Monday through Friday . That's not what it used to be until of late. All in all , I was not very satisfied today .