Service is fine. Vast amounts of locations is great. The subscription is fine, until you quit. They…read morehave a sneaky "need weeks of notice" clause. As if canceling is some sort of mortgage. Theres no reason for them to have that! Is their staff really so incompetent they need weeks to file a cancelation? It's not a lease! They overcharged us a full month, wouldn't even pro rate it. We got a brand new car, didn't want to take it through a commercial carwash for a while. Now, we are considering a carwash sub again, and will go ANYWHERE but here. Even if there terms are similar, i just can't work with a place that couldn't care less about taking care of their client.

Went thru wash - running boards still has dirt on them. Back thru same thing - doesn't use enough…read moresoap. The gal directing cats thru and spraying was totally disinterested. Sprayed the same area on the windshield. The guy with long hair who checked us in rocked- bravo 0803 4:00 pm

I do not recommend this car wash stay away from this place ! I finished washing the car and the…read moreblow dryer they have didnt work. I payed with my card and was overcharged $12.50 for $2.50 service!!! This place is terrible DO NOT RECOMMEND GOING HERE!!!!

I received my final cost on my credit card and it wasn't as bad as it showed me on the machine…read more I'm going to bump it up one star for this, but I'm still a bit unhappy for the unneeded stress.

This place employs liars!!!!!! My dad went in to get a car wash, and he keeps his cars very clean…read more He left out of the wash and there was scratch on his back bumper. He told the employees about it; the employee told my dad it was an EXISTING SCRATCH. Zero accountability and who are you to tell my dad about his car. Horrible service. DONT GO HERE.

The ever-so-present tunnel car wash located in Layton. Good location and the few times I have used…read morethe wash it does a good job and there is value there for the money spent. My favorite feature is the tire scrubber, it does a great job on the sidewalls of your rubber. It appears you can save pretty considerably by becoming a member but this location isn't really near my house. Vacuums are free and work well. There are multiple nozzle types available which is convenient. There is also a small blower for areas like vents and cupholders. The only drawback is the "tip shaming." When you pay you will be prompted to leave a tip while the attendant looks at you with puppy dog eyes. Nobody touches my vehicle or otherwise assists this "automatic" wash, so the tip shaming is not appropriate in my opinion. This deters me from using this wash.

My car looks amazing! He got me on his schedule quick and was very professional. He did an amazing…read morejob and my car looks brand new!

From the owner: We don't just wash cars; we elevate their condition with a comprehensive cleaning that sets us…read moreapart. Call today to schedule your next detail. 801-823-9958

Recently remodeled car wash with all-new equipment, fresh paint, and new vacuums. If you're like…read moreme, I always prefer washing my truck myself by hand, and this place is great for that. The prices are good, the pressure is super strong definitely a good forearm workout! They also accept credit cards, which is convenient. Overall, a nice upgrade and a great place to get your vehicle clean.

Great place to get your car washed. The price is great and worth it. It's so nice to have…read moresomewhere to finally go that's really worth the price. Very clean and taken care of. Very friendly owners that are willing to help with anything and any questions or concerns you might have. I would give it 10 stars if I could

They don't know how to guide onto the track every time I go there and I wait for them to give me a…read moremotion. I feel like that's the first interaction you have with a car wash and that's definitely something that this one needs to approve upon

changed dramatically in the last year. I have 3 vehicles and each would get washed at a minimum…read more1/week. I always went to the hand dry and tipped without fail. Now, the vacuums are often clogged and the empliyees drying the cars move so slow and do a bad job. Will cancel my monthly subscription.

My car came out sparkling clean, inside and out, with every detail meticulously handled. The waxing…read moreand tire shine made it look almost brand new! I also appreciated how efficient the process was -- I was in and out without a long wait, and the team maintained a clean and welcoming facility.

They have a a touch less car wash that I definitely recommend, it takes like 15 minutes for it to…read moreclean your entire car but it is so worth it, they also have a tofu car wash but because of my cars paint and my big wing i can't use the touch one so i use the touch less so i can only tell you how the touch less one is. It's so worth it. The customer service is very good the staff are very helpful and explains things to you, Definitely recommend.

Roman W is so much fun to talk to and he's a good genuine guy I love that he does whatever he can…read moreto help me . The price is good I enjoy all the service and how they always walk around to help out with towels and wipes and water.

I have a membership at another car wash down the street that I've been using for years but I'll be…read morecancelling it now I got a free car wash on Saturday and came back for the second time and the workers are awesome sara went above and beyond offering me water and making sure I had everything I needed the vaccums beat the other place there awesome all the workers were very friendly so this is going to be my new car wash thanks everyone at tommys

I went to Wash Factory in Layton on Tuesday 26 May. I bought the $25 car wash, which included…read morewindows, and tires. When I got out of the car, I handed the man the tip and went to the waiting room. About 7 minutes later, another man came in and said my car was ready. I said, WOW... that was fast! Again, I was the only car at the time. I got in my car and drove to my next stop. There it was good light. They did a HORRIBLE job at vacuuming, a 2 year old could have done better. My tires WERE NOT SHINY, so I know they didn't clean them. How disappointing to pay to have a service done, tip them, then NOT GET WHAT YOU PAID FOR!! I absolutely will NOT ever return to this establishment. Next time, I won't Tip until the job is finished. I figured a good tip would've been a good incentive. Guess not.

Up until Aug 2026 I really liked Wash FActory. Prices were reasonable but service was GREAT. I…read morewould usually get the Super wash on a monthly payment. With that I would get a wash, hand dry and the option of either interior windows washed, vacuumed or door jams wiped. At some point in August overall management changed the policy and no longer do I get that extra service for the same price. I have to upgrade to the most expensive package where they do all three of those. I am upset that after 5 years of going there, their service policy that attracted me to this business has changed. And the young man I spoke to about it gave me the "there 's nothing I can do" when all I asked is to give my complaint to the manager. I have tried looking for other car washes that give me the same service that I have been used to at Wash Factory but can't find one. So, am I stuck in paying for the more expensive one? I don't want to. But I also don't want to support this business any more.