Great job done. Very prompt reply. I would recommend them to anyone needing a water heater or…read morerepair.

Woke up this morning to no hot water, what a way to start off the New Year . Called Plamen who…read moreinstalled my old system 11 years ago. He rushed over same day service in just a few hours. Amazing guy showed up on time and have me a fair price. His work is second to none. Honest and trustworthy. He has my business forever. Need hot water, call Plamen!

I know I'm just piling on with this review, but my experience was quick, painless and educational…read more My guy was on time for our appointment and went right to work. He flushed/de-scaled my tankless water heater and then made sure everything in the house was working as it should. The whole job was done in less than an hour and his recommendation for me was not to worry about it for another two years. So if I only have to spend $125/year for my water heater maintenance, I'm probably getting away cheap. great service, I'll use them again. Oh and if you call to make an appointment you will be connected to "Sophie" at first, just to warn you, she is AI and gets stuff wrong, best thing you can do is ask her if she's AI, she will tell you she is, and then you can ask for a human being, worked for me. TIP TO OWNER - make sure you stock up the True Plumbing stickers in each repairperson's van, having a sticker on my water heater will help me in two years time. My guy had run out.

Noticed a leak coming from the garage. The water felt warm so figured that it was the water heater…read more Called True Plumbing and definitely felt like a robot answered my call which is cool. Was confused because took my name and booked an appointment, but didn't get my address. 2 hour window for the appointment and was able to get a time less than 48 hours. Received a confirmation email and had my address which was wild. Fast forward to Monday and they arrived 25 minutes before their scheduled time. They sent a text that they would be arriving in 30 minutes and then they were there. Usually would be happy for a plumber to arrive early, but wife had a work call and I was driving home from work to meet him. He was ringing the doorbell a bunch which annoyed my wife, but life happens. Joel was very nice and said we needed to call CPL to locate where exactly the leak is. He gave me the wrong number for CPL even though I read the number back to him. True Plumbing didn't have any appointments the next day, but Joel found a way to squeeze me in to take a look after CPL completed their inspection. Sent two estimates which I had questions about. I talked to Joel on the phone and he answered them all. I really like that he was able to do cement work which some places wouldn't do. The communication across the board really stood out to me and I know their prices are better than most because I had quite a few estimates.

Andrew came out first thing in the morning After I made an…read moreappt the night before. he was professional and knowledgeable. Fixed Our kitchen drain and gave us great advice. Only took an hour and all in all a great Affordable job! Thx!

I put out a Yelp request in January 2025 to get a new tankless water heater and water filtration…read moresystem, and Bryan came out, walked me through everything, and gave me a solid quote compared to other companies who also came out to the house. He was also very impressive when listening to him explain what our system could look like and what our options would be. At that time, we were already having an ADU built in our backyard, and when the contractor found out we wanted a new tankless heater and water filter installed on our main house, he offered us a discount and installed a tankless heater. It ended up being a big mistake as they did a very sloppy job. Fast forward to this past September 2025, and my wife put out a Yelp request to get a water filtration system installed. She did not know that Pure Plumbing had come out previously, but I recognized Bryan's name when my wife told me he would be coming to the house. He walked my wife through everything while I was at work, and she was impressed by him too. He even pointed out where our contractor's plumber had made a major mistake with our tankless heater. We ended up having Pure Plumbing install the water filtration system, the price was great, and they did a fabulous job. In addition, thanks to Bryan's alertness, we were able to have our contractor's plumber come out to fix their mistake. Thank you Bryan, and thank you Pure Plumbing. I highly recommend this company.

Nate came out and was super helpful in diagnosing our drain blockage issue as well as providing…read moreexpert opinion on best steps forward. instead Of recommending a super expensive repair job, he told me what he would do if this was his house which saved us thousands of dollars. Super professional and really cares about his clients and doing the right thing. We will be using Willis Brother's plumbing for any plumbing services loving forward. Thank you Nate!!

Seamless experience!…read more The shower arm lobbed off suddenly mid shower one night, and we needed it repaired asap. Willis Bros was fast to connect with by phone, and two brothers came out same day for a repair that took about 20 min. Lifesaver! Quick process and fair pricing. Will keep them as our go-to for future plumbing work.

Prompt service and replacement of our water heater. From phone call to completion the work was…read moredone within just a few hours.

I called the Payless main number on a Friday morning after discovering my 23 year old water heater…read morehad been leaking. They set a 1:00 - 3:00 appointment for that day & Dustin showed up at 2:15. He inspected the old setup and showed me quotes for several options. We agreed on a fair price and he got to work installing the new water heater right then (it was already in his van). The job was done and dusted a few hours later. As long as the new one doesn't explode on me I'd definitely recommend them!

Showed up within a couple hours of my call to replace drippy valves just ahead of a new washing…read moremachine delivery. They were nice and friendly on the phone and so was the plumber. I would use again for sure.

Re-hired KB for a bigger job after a great previous experience ... this time for a water main…read morereplacement. Just as happy with the outcome - their quote was fair IMO and the water leak is quantifiably gone. They worked around what they could work around - there was less damage in the yard than anticipated. Nice to deal with on text / etc. as well.

Wanted to give a shoutout to Jose the sewer camera specialist and the liner crew from Burtech…read morePlumbing after doing sewer liner work at my grandparents' house. Jose took the time to explain everything clearly during the sewer camera inspection and kept everyone informed throughout the process, which really helped my grandparents feel comfortable. The liner crew worked hard, was respectful of the property, and cleaned up after themselves once the job was done. Overall, a really professional and smooth experience from start to finish.

It was easy to schedule appointments and Kyle arrived on time and even early. He did an excellent…read morejob: He completed several tasks, including faucet installation, Moen Flo installation and hot water heater flush. Kyle explained things well and completed everything quickly. I was impressed that Kyle thought about how to address my faucet problem the night before the appointment and came up with an efficient solution.

I had a great experience with EcoWater SoCal regarding a price match request. I had placed an order…read morejust days before a 20% promotion started. While I didn't get a response via email initially, I called their office and spoke with the Customer Support Manager, Marissa Michel. Marissa was professional, understanding, and resolved the issue immediately by processing a refund for the price difference back to my card. It's rare to find such honest and responsive customer service these days. If you have any issues, I highly recommend calling and asking for Marissa--she truly cares about customer satisfaction. Highly recommended!

First and foremost, I would like to thank the EcoWater team for their professionalism and…read morewillingness to help. Their customer service is top-notch and aligns well with the values expected from a Costco-affiliated business. That said, I do have some concerns about the overall process. On Saturday (3/14), I discovered a major leak coming from my EcoWater ECR3700 system. Water was streaming heavily, and initially, I had no way to shut it off. In a panic, I contacted the original installer, Jose, who reminded me about the bypass valve. I was able to engage it, which stopped the main flow from the cracked valve assembly; however, the unit continued to leak. The bypass valve, which is supposed to fully stop water flow, did not perform as expected. Since the leak was at least somewhat controlled, I waited until Monday (3/16) to contact the office. They scheduled an emergency appointment to assess the situation. The emergency visit cost $250, compared to $150 for a standard appointment. Given that I had an active leak through no fault of my own, I felt I had no choice but to proceed with the higher-cost option. The technician confirmed a crack in the valve body but was unable to resolve the leak due to high water pressure. He recommended replacing the pressure regulator. Marissa from the office was very helpful, but the earliest available appointment to replace the water softener was not until Thursday (3/26). I was also informed that the system could not be replaced until the water pressure issue was addressed. This was confusing, as my water pressure has remained the same since the original installation. According to the specification sheet for the ECR/ERR3700 system, it is rated for up to 125 PSI, while my home measured around 100 PSI--high, but still within the system's stated limits. It was unclear why replacement could not proceed under those conditions. After some back-and-forth, I was able to work out a solution with the technician, Charlie, who ultimately replaced both the water softener and the pressure regulator. Overall, I appreciate the efforts of everyone I interacted with at EcoWater. While I disagree with the $250 emergency visit--especially since it did not resolve the leak--I do appreciate that they did not charge additional labor for the final replacement, as the unit was still under warranty. I am hopeful that with the water pressure now reduced to 68 PSI, the system will perform reliably moving forward. Additional Thoughts: If your system is under warranty, the process should be relatively straightforward. However, I do question the potential costs for customers whose systems are no longer covered. The valve body--arguably the most failure-prone component--is made of plastic and carries only a 10-year warranty. While the system advertises a "lifetime warranty," this can be somewhat misleading since the valve body is the part most likely to fail. Most water softeners typically last around 10-15 years, meaning the warranty is most beneficial in cases like mine, where a defect occurs relatively early (within 7 years of installation). The current price for an ECR/ERR3700 system through Costco is approximately $6,000-$7,000, which is on the higher end compared to other options. I have yet to determine whether the added cost delivers proportional value. Side Note: EcoWater also offers under-sink filtration systems. However, I find it difficult to justify their price point, as they use proprietary filters that must be purchased through them. These replacements appear to be significantly marked up. There are many alternative filtration systems available online that offer comparable performance with more affordable, widely available replacement filters.

Our fairly elderly AC wasn't cranking out cold air for very long starting after the heat wave a…read morecouple months ago. We called 1800anytyme since we had used them for a couple of electrical issues over a decade ago and those good experiences have stuck with us. Andre and Dustin showed up, quickly diagnosed the issue (bad capacitor and years of neglect), fixed the issue and cleaned the coils, getting the system back on track and allowing us to get some extra life out of our old system! Highly recommend this company and these two technicians particularly!

I was notified by the management of our mobile home park that my water heater showed signs of…read morefailure during an annual gas inspection. Failure as in signs of burning on the outside of the heater...one call to Anytyme and in short order a technician was en route. Thankfully the needed equipment for both replacement and necessary upgrades was available and by the end of the day we are safe and in code compliance. The tech Michael was courteous, efficient and great to deal with. Awesome all around.

Nice person and did the job. Wish there was no time changes to what we agreed. Otherwise good…read moreservice and personable experience.

BUYER BEWARE! Do not do business with these guys. They…read morewill claim they are charging you competitive pricing that they will match, but then charge you at least 4-5x that and not honor the price match. Don't be fooled