Worse Customer Service EVER!!! Ordered almost $1000 of items for a renovation we were doing on 2 bathrooms. One part we weren't sure of, so we called them and their person asked us to send a picture so she could tell us the right part to get. Well, we did and the part turned out to be the wrong part. 1) they charged $100 and our contractor got the correct part for $20 2) took them forever to send info on how to return 3) had to sign a form that HAD to be included with the part stating it was never opened or used 4) had to send it via their specifications (I couldn't send the cheapest way)--of course I was paying for it 5) waited over a week after I got notification they received it and finally asked when reimbursement would be. The response was when they received it. Sent them the tracking information and waited another week. 5) Have to pay over 50% restocking fee! Total time to wait for reimbursement ( that was their fault) was over a month. And that reimbursement didn't come anywhere close to the money, time, and effort it took to return it. I will also add that the discount they offer doesn't apply to hardly any of their items. read more

They had an erroneous description that led me to believe that the product would work for my needs. It did not, and they still insist on charging me a 20% restocking fee. These guys suck. In the future I hope to remember to check the reviews prior to purchasing. read more

I placed an order for a sink that had an expected ship date within 3 days of order. 2 weeks later the item has not shipped and eFaucets did not notify me about the delay nor could they get in contact with the vendor to confirm when it would ship. They did however charge my card upon order placement and now it will take a week to receive my refund. If zero was a rating I would give them that. Buyers beware, eFaucets does NOT set the right expectation for their customers, they do, however, falsely advertise lead times and charge for orders they cannot fulfill. Shop elsewhere. read more

Top quality products and great selection. This is my go to site anytime I need household related items and fixtures.

Prices are great and very competitive. People I speak to on the phone are nice as well. However, communication on order status is extremely poor. Placed an order with them and it took over 45 days to arrive. There was no status updated or follow up of any kind. I had to keep calling to get an update. read more

Wide selection of faucets, quick shipping, helpful customer service. Very happy with my faucets!

My parts arrived in a few days and in good shape. No problems. They had the trim colors that I needed and couldn't get at other stores.

Bathroom remodeled. Service very good and responsive. I had a problem with a part but efaucet finally solved it. I'll use efaucet again.

Medicine cabinet arrived 1 day early and in perfect shape! The purchase was made easier with a knowledgeable sales person who answered all questions. read more

I ordered a shower door through EFaucets. It was sourced through Kohler. When it arrived the handles did not fit. I called Efaucets and they contacted Kohler and said they would send a replacement out. A few days later I received a couple of screws, but no handles. I went to the Efaucet website and wrote an email with pictures to show what I was looking for. No response. I called Efaucets again and spoke to a very snotty customer service representative (Stephanie). She indicated that she would call Kohler. Called again the next day. Still working on it. I followed up the next day with an email - Stephanie told me to call Kohler. REALLY???? What is your job? NEVER AGAIN WILL I DO BUSINESS EFAUCETS. read more

The customer service people aren't helpful at all. I bought 5 really expansive faucets from them but after I purchased them, I found out that the inlet would not fit the bathroom water connections. I decided to return and I was told that there would not be any cost associated and there is free shipping since I had spent over $1100 on the order. When they processed the return, they want to charge the shipping cost and the rep played the blame game that I wasn't the one who said there won't be any shipping cost. They aren't really nice people once you have an issue with the product. Poor poor customer service and lack of business integrity. Never again. read more

Order many items and they all arrived intact and on time... Staff support is also very good...

I chatted with the online chat Saturday and didn't get a response. Then I sent an email with same inquiry. I still haven't found out the ETA on the faucet I ordered. read more

Lovely vanity. It has a great modern look to it and is very good quality. My contractor had to cut out some more of the drawer to have it fit with my pipes, but it worked out. It was shipped quickly and packed very well. read more

I received the faucet of our choice faster than expected. The faucet was not available in any store and although available on Amazon, was not able to ship to Hawaii. Shipping cost could be a bit more reasonable. I'm just glad I was able to get a kitchen faucet fixture for our single basin sink with a standard spout that's compatible with our PUR faucet mount. This would be about $70+ by itself, but including a higher cost for the product plus shipping, I paid a little over double that amount. read more

I ordered a shower diverter valve so I could select either the shower head or the hand held. When I select hand held with water running everything shuts off. If I switch back to shower head that works fine. The only way I can get diverter to send water to hand held is, with hand held selected on the diverter is to slowly open the supply valve to about one third open for greatly reduced flow through hand held. Open any more and diverter stops flow to hand held. Something is defective and I don't know what. Very frustrating. read more

The toilet tank cover you sent me doesnt fit. Can i return it?

Order received in good shape. Unfortunately one of the parts ordered wasn't as described by Kohler the manufacturer. It was returned to eFaucets without a problem for a refund. read more

Totally blew my deadline, cause they didn't deliver any of the items i ordered in 2 days. Which I paid extra for, so I could have the items quickly. read more

My order was promptly received but it was returned to the company a few days later. Six weeks later I still have not been credited the price back to my credit card. I have filed a dispute with the credit card company. This is no way to do business. read more

I called customer support to order our sink as there had been a fire at the Kohler factory and porcelain sinks were hard to find. They had what we needed in stock and for $150 less than what our local store quoted. Sink got here in perfect condition and is being installed today. Thanks efaucets. read more

Buyer Beware! When we renovated our main bathroom, we ordered a faucet from these guys...BIG MISTAKE!! Our contractor told us the faucet we ordered didn't work with the type of vanity we purchased so we had to return it. I followed the return instructions exactly and shipped the merchandise back via UPS. In their return policy, it does state that it could take up to 30 business days to receive a credit, so I waited the full 30 business days before calling. Well, two months and three phone calls later, we still haven't received a refund from them. The first time I called, I was told I would receive my credit within 7-10 business days.....it never happened. The second time I called, which was a Tuesday, I was told I should receive it by the end of the week ....again, it didn't happen. The third time I called they told me 24-48 hrs...well, it's been five days now and they still haven't credited my account. Unfortunately, I used our debit card instead of a credit card, so I'm not sure if there's any other recourse I can take besides filing a complaint with the BBB I wish I would have checked out the reviews on this company before doing business with them, because it appears they are nothing but crooks. I'll never make that mistake again!! read more

My story is the same as the others............ they just don't deliver. They take the money and then you will be on hold until you cancel your order. I am a contractor and spent 6 hours on this $150 order trying to get efaucets to send it to me. You do the math! In the end I sent out one of my guys to the local supplier to get my parts! I renovate a lot of bathrooms every year and these guys just lost a fortune by messing up my order. NEVER USE THIS GROUP OF NON CARING, UNORGANIZED and WILL NEVER DELIVER .............. named EFaucets read more

eFaucets/eImprovement.com is a scam. They have absolutely no respect for their customers. Their sole business purpose is to collect restocking and cancellation fees for backordered items (and a huge portion of their inventory is backordered, as made clear by all of the BBB complaints against them). Not only did they hold onto my money for several months for items that NEVER shipped, even after I cancelled them, they refused to waive a 15% restocking fee when the need for the return was entirely their fault. Here is what happened: First, I was shipped 3 out of 4 items, all component parts of the other, before I found out that the final item, Shower and Tub Trim Delta Faucet T14486-SS, was backordered. The only reason I found out it was backordered was because my item failed to arrive nearly two weeks after I ordered it. I immediately cancelled that component and had to rush ship a COMPLETELY DIFFERENT item and its components from another vendor due to the delay. The only component that remained the same for the new showerhead and components I had to order was a valve, Delta Faucet R11000, which I received from eFaucets. Second, I contacted eFaucets via the live chat feature and asked for instructions on returning items Delta Faucet 55020-SS and Delta Faucet T11986-SS. I was told that I could do so, but for a restocking fee. Since I only had to return these items because I was not informed that Delta Faucet T14486-SS was backordered, I told the chat operator that I would not pay a restocking fee. The operator told me to call customer service. I called customer service and was told that a supervisor would get back to me by email by the end of the day. I am still awaiting ANY response from eFaucets. Third, I got an automated message from eFaucets one morning saying that a return has been initiated for the only component that I did not need to return, Delta Faucet R11000, with a restocking fee. I told them I needed to return Delta Faucet 55020-SS and Delta Faucet T11986-SS and would not pay a restocking fee because I was not notified that Delta Faucet T14486-SS was backordered. eFaucets's asinine response on 11/26/13: We do apologize for any inconvenience in regards to your order. The request has been submitted for the return of the Delta 55020-SS and the T11986-SS. This has not been authorized as of yet. You will receive instructions and location to return these items as soon as it is available. We will not be able to waive any restock fees on these items at this time. Over a month later, on December 31st, I was told that I would be receiving a refund on the items that never shipped. That refund has yet to be applied to my credit card. I plan to voice my terrible experience with this awful company on absolutely every consumer review site that will have me. eFaucets should be shut down. read more

Very slow delivery, and deceptive assurances in the meantime. It's a shame, because we're from the Midwest, and were glad to be dealing with an American company. Half of our order finally arrived, but the other half was delayed, delayed, delayed. Meanwhile, due to construction pressures, we had to purchase the undelivered items elsewhere. We will have to refuse delivery when and if the items ever come, as their online chatters were no help. Amex has been very helpful. By the way, don't bother calling or emailing: "Complaints" will send you to "customer service," which will direct you to talk to "Complaints." After another day or two, repeat step one. read more

I was charged full price for an item that was discontinued. No one from the company followed up with me until after I contacted them regarding the lack of a tracking number. I was told I could upgrade to faucets that literally cost hundreds of dollars more. After asking for a refund I was told I needed to pay a restocking fee. I got that sorted out eventually and was told I'd receive a confirmation email regarding my refund. Weeks have gone by and again, no refund or email. I contacted them and was put on hold for 30 minutes to talk to a supervisor. She promised the refund would be processed within the hour. The next day, still no email or refund. Again, I contacted them and was on hold for a supervisor. The refund was finally processed and no follow up was provided. Customer service is a joke, it was pure incompetence with everyone I spoke to. Pay the extra couple of bucks and buy from somewhere else! read more

Will never do business with efaucets again - customer service is non-existent. on 6/6/14 I ordered a Kohler tub from efaucets. The product page indicated that the item was in stock, and usually shipped in 1 - 2 weeks. This was perfect as I wanted to do my bathroom renovations over the July 4th holiday weekend. My credit card was charged immediately - even though the product was labeled in-stock (their policies state that in-stock items bill when shipped, special orders when the order is placed). After 2 weeks of not hearing anything from efaucets, I called to ask where my tub was. I was told it was shipping to them from Kohler (what?!? - I thought it was in-stock), and that I wouldn't have it by the holiday. No concern whatsoever from their people - even when I pointed out that the website indicated the item was "in stock". I was told that means that it is in stock at Kohler. What?!? I finally received the tub on 7/9/14 - 4 1/2 weeks after ordering. When I went ot install the tub over the next weekend, it turned out that the bottom of the tub was applied incorrectly, causing the tub to not sit level. If it was leveled, the inside was no longer level. I contacted efauctes on 7/14 to ask about how they would handle the defective item. I sent them multiple pictures illustrating the problem. They told me they would escalate my issue to claims, and I would hear back within 24 - 48 hours. 3 days later - nothing. When I contacted them again, I was told it was still in the hands of the claims department. After 7 days, I still was told it was with claims. Same thing after 10 days. 13 days later I received an email that they had contacted Kohler, and nothing was wrong with my tub. Nobody ever came to my house to look at it. I was referred to Kohler. On 7/28 I called Kohler and they agreed the tub had an issue. I received an email form authorizing efaucets to exchange my tub at no cost to me. I relayed this to efaucets, and was told that they would escalate to claims, and I would receive an RGA in 24 to 48 hours to return the tub. Once it was returned and they had it in their possession, they would then order another tub and ship it to me. I was told this would take many weeks. On 8/7 I still hadn't received any form of communication from efaucets about an RGA to return the defective tub. That's two more weeks. At this point I had to contact my credit card company to file a claim to reverse charges. When I told them all of the details, they immediately reversed the charges. Still nothing from efaucets. I re-ordered the tub from a competitor, and will have it in five business days, since they truly do have it in-stock. I have to keep the old defective tub for 60 days according to my credit card company, in case efaucets does want it back. I'm stuck with it tying up space in my garage. Don't use these guys - they are no interested in doing anything for you once they have your money. They may have a good price - but their follow through is horrible. My project was delayed by two months because of their ineptness - don't give them a chance to ruin your timeline. read more

Stay away from this company! I wish I had seen these Yelp reviews because I had a similarly terrible experience. When my local plumbing store told me I would have to wait 7-10 business days for the sink I wanted, I was happy to hear that eFaucets had it in stock and would deliver in 3-4 business days - with free shipping to boot! ("I'll get it to you Monday or Tuesday.") When Wednesday rolled around and still no sink, I called them. That's when I was told the sink was on back order and that I would have to wait another 2 weeks until it would ship out. When I asked to speak to a supervisor, I was told he was on another call, and no one ever - ever! - came back to take my call. Be forewarned and stay away. If it sounds too good to be true, in this case it is. read more

THE WORST CUSTOMER SERVICE EXPERIENCE I have ever had. The kitchen faucet I ordered took 3 weeks to ship, then arrived an additional week later than promised. We attempted to install the faucet, only to learn through much angst, that the hosing mechanism was installed from the factory improperly. Now, over the course of a 3-week period, I have logged in no less than 7 different phone calls to Customer Service to arrange for a return, and I just today received a return authorization. Now I have to physically take the item to a shipping location for dropoff. I am hopeful there will be no further hiccups with my refund. I have since ordered another faucet through Costco.com, a more reputable manufacturer, for less money, and my item arrived in less than one week. Sigh. read more

This company has horrible customer service, and tells you things that they know are not true! They tell you the item will ship "today or tomorrow", and 10 days later you still do not have them item, and they still tell you the same thing. They do not reply to emails, nor return phone calls. I have never had such bad customer service in my life! read more

I ordered a kitchen faucet from efaucets, shipment was to be 1-2 weeks. efaucets charged my credit card for the faucet. After 2 weeks I called to get delivery information. I was told that they would need to call the mfr to get information. I was promised that efaucets would call me back with delivery date. I waited three days and called efaucets, after three tries and wait times exceeding 15-20 minutes I got a customer representative. I explained that I had waited three days and then the rep hung up on me. May have been an accident, but no one called back. I waited another day, and called and got through to an efaucets rep. The rep called the factory and found out it would be another 1-2 weeks. I could not wait my kitchen did not have a faucet. I canceled my order i was promised a credit in 7-10 days. It has been over a month and I have not received a refund. Therefore I made a dispute with my charge card and they are in pursuit for the refund. Don't give efaucets or any eimprovement inc companies your business read more

I placed a large order on 12/1/14 and after several phone calls and being on hold for 30 + minutes found out on 12/29/14 that my item was on back order for 6 months. No one ever attempted to let me know this without my investigation. Now I am told the refund will take up to 30 days. I will NEVER use this company again. read more

Well I hate to add another bad review for efaucets - i just wish i had read the yelp reviews before ordering a pedestal sink from them. The pedestal arrived damaged - I called to get replacement. They told me after documenting the damage that a replacement had been shipped. A full week later I called to track the replacement. The replacement never shipped and i am still waiting on it. Customer Service did not seem to care at all. read more

I placed an order with another online company who had the bath tub I wanted at the lowest price. They informed me that the product would arrive within 21 days. I then found efaucets, who "had the item in stock" and it would be delivered within "5 - 7 business days" after processing, which could take up to 48 hours. As I was in the process of redoing my bathroom, I wanted the tub as quickly as possible, and cancelled the cheaper order to pay more for this order just because it would be there sooner. When I asked about price matching, I was told efaucets would not match on products that caused them to go into the negative on a product, so they would not match the price. I received a confirmation of the order, and was also told that I would receive tracking information within 48 hours. Again, the whole reason I ordered from efaucets and paid more is because of their shipping time. Well, 48 hours went by, 72 hours, 96 hours, no tracking number. So I e-mailed efaucets. There was an apology for the delay, and I was told the product would ship that day, I would receive tracking information within 24 hours. 24 hours later, no tracking information. I called this time, and was told that after contacting the company, efaucets knows the product hadn't shipped yet, and wouldn't for another 24-48 hours, at which point I would get tracking information. So, now I'm supposed to believe the product will actually ship. I called the previous company that I placed the order with, who contacted the distributor directly and told me they could have it out within the same time. So, I reordered with them at the lower price (since efaucets again refused to match the price). I then tried to cancel my order with efaucets, and was told that they could only submit a request via e-mail, which could take 24-48 hours to process, so IF the company sees the e-mail and stops the shipment before it goes out, great! if not, too bad for you, you can pay to send it back. A TUB! FREIGHT SHIPPING OVER $100! So I called the company directly, and was told that they could look up the order and make sure it was cancelled if I could provide the companies PO number. I called efaucets and was told it was a private number, so I asked them to call and ask the company to pull the order, since they had already called earlier to see if it was in stock (despite their website saying "53 in stock" and when it would be sent). The initial representative who answered refused, her supervisor refused, telling me they couldn't call the company and could only communicate through e-mail. When I reminded her they already called over earlier, she said "ok, I'll call" and put me on hold. She then came back on the line telling me she called and they were cancelling it. When I asked who she spoke to at the company, she wouldn't give me a name, only that it was their sales rep for efaucets. I called the company directly, and spoke to someone very helpful who verified that 1) there was no sales rep for efaucets company, 2) no one had called to pull the order, 3)they hadn't even received the order information yet, despite the order being placed 6 days prior, and 4) he gave me his name and extension and told me someone from efaucets COULD in fact call to resolve the issue. This wonderful person assured me they would be able to cancel the order because the order wasn't there yet, and the product had not shipped. I was jerked around every step of the process with efaucets, and should anything further occur to cause me trouble in this transaction, there will be a lawsuit filed against them for their continuous antics. No one should do business this way. DO NOT USE EFAUCETS.COM! read more

20 percent restocking fee? Cost me $100 on an Grohe faucet I didn't need.

Found just what I was looking for at a better price than the manufacturer. Very helpful customer service reps. Quick shipping. Even though the site said 6-8 weeks I had it in a week. read more

It took a phone call two weeks after a return was requested to get the return "processed" so I could send the faucet back, then another call 15 days after I sent it back to get the credit "processed". read more

Looked all over online for a beautiful faucet to go with a new vanity. After deciding on a Kohler model I found it offered on efaucets.com. The price was as good as anywhere and better than some. The fact that I paid no tax was a great decider. Had it shipped for free and it arrived in 4 days. I am very happy with the entire experience I had at efaucets. I would go back if I needed more supplies. read more

I am truly sorry I have to give this poorly run company one star - there should be a mechanism for no stars. My saga with this "company" began in late November when I made the colossal mistake of ordering a Kingston Brass faucet set. Three days from the order I had not received confirmation of it being sent. That's because it had NOT been sent - it took another day. Realizing that this was going to be late for my plumber - I did what I SHOULD have done in the first place - ordered from Amazon. I ended up ordering two sets - returned one and my account was credited - BEFORE THE SET FROM EFAUCETS had even been delivered. In fact, my Amazon set was already installed when this set obviously sent by camels across the country arrived. So I began the return process. If one thinks the delivery process is flawed - try returning. U N B E L I V A B L E. I had to wait for email confirmation that I could even begin the process and receive the RGA code to return (think TPA reports from the movie, Office Space). Finally received that and sent it FEDEX. It was received December 21 - I know because I checked - daily. Guess when my account was FINALLY reimbursed - less stocking fee of course and FEDEX charges - TODAY!!! January 10. If I can stop just one person - only one - from ordering from this ridiculous company that is clearly run by the Three Stooges - I will feel somewhat vindicated. Oh, and by the way, early on in this unfortunate saga, I wrote the company, gently informing them that their delivery process was a bit slow - to which I received an incredibly snarky response. Two gigantic thumbs down. And then some. read more

Reason for the mediocre rating is that it didn't arrive when the tracking said it should arrive and then I was unable to track it further for some reason. The parcel went to ft worth and then all the way to Florida and back to Waco TX which is less than 100 miles from Ft Worth. The product was in excellent condition but that delivery mix up??? would have been very nasty if I had to hire a plumber to install it. read more