They'd get ZERO stars if it weren't for the people who go around and do the dirty work of collecting the trash and recycling and then sorting it. But their office staff and the owner, Harry Harden, are completely unprofessional and rude. No customer service whatsoever. The last time I called, I was told one thing, then charged something different when my bill came. The office lady said she was the one who took the notes, so she knew she was right because she wouldn't have written what she did if I hadn't said it. The thing is, I never agreed to what she was claiming. Instead of working things out with me she said "just pay what you want"...so they could report me to collections. Harry wasn't any help at all and didn't even bother to call me back when I called him. The basic fact is that they are the only collectors in the area, they have NO customer service, and they treat the customers they have very poorly. So unfortunately, if you're new to the area, and need service, you have no choices here. They're nice at first when you sign up. But God forbid if you have an issue that needs to be resolved or need to speak to someone who has the cardinal rule of customer service in their attitude. I no longer use ERD and have moved out of the area where I've dealt with far more competent people than these jerks. HARRY HARDEN: you should think about your business and how the people you choose to hire reflect on it--including yourself! read more
