I am thankful for this business in our community. I received excellent service from the woman on…read morestaff-- she helped guide me to the solution that was in my best interest for my laundering needs. I am very pleased with her helpful customer service, the results I received, and her advice that saved me a bunch of money in the end. Thank you!!

I've used Norman's three times within the last year:…read more First time: easy drop off /easy pickup. Around January 2024. Yay! Second time: easy drop off/not so easy pickup (slow-moving trainee who couldn't find one of my items so I had to go back. But we've all been new so understandable ). Approximately April 2024. Third time (today, 1/17/25): painful drop off with the woman who was a trainee in April. Still moving at snail speed and had to ask a colleague for help with a basic question posed by the person in front of me. When it was finally my turn to drop off some wool and cashmere sweaters, this happened: She looked at one sweater and said "is that dog hair?" I looked at the sweater, which maybe had a dozen dog hairs on it, and said yes. She then said dog hair makes her gag and someone else would need to take over, but that she was the only one there today. I told her that was an unfortunate condition to have in a job like hers. She then took it but tried to charge me extra for deep-cleaning it. I looked at her strangely and asked her to help me understand why that sweater, which had no more hair on it than any other (none of which had hardly anything) would require deep cleaning. This request defeated her, and she changed her mind about the extra charge. Conclusion - provided my sweaters are cleaned adequately this time I'll give Norman's another chance. But I'll be looking for another dry cleaner if the customer service continues trending downward

I eat in my car for 15 minutes while my clothes were dying and Iwhen I went back inside, all of my…read moreclothes were gone. Stolen. There are 7 cameras and they refused to help me at all... so I have to assume the cameras are fake or the employee was in on it. Plus over half of their machines are always broken (4 years).

So-so. Staff are sociable and were helpful my first time there. They had cards that you load with…read morecredits. You can do that with a credit card which is a plus to me. I didn't pay attention to whether or not quarters were an option, as I don't like having to get cash, which I rarely carry, and change it to coins. There were a lot of machines, but the size of the place is deceptive because about 1/3 of the washers and 1/2 of the dryers are broken. This meant that even on a day when the place wasn't packed, I still had to watch like a hawk for a dryer because there just aren't enough for everyone. Either way, it's decent for what it is.

Emily was so friendly and gave super insightful info. Really appreciate good customer service and…read moregreat communication.

Very disappointed with the customer service here. A few months ago, we had a fire in our home, so…read morewe've been relying on this laundromat for our laundry needs. Unfortunately, every visit has been frustrating because the employees consistently come across as uninterested, unhelpful, and like they don't want to be there. On my most recent visit, I told an employee that I wanted to pay for transfer service because I had my two young kids with me and didn't want to have to come back. Instead of explaining the process or telling me what I needed to do next, she provided no guidance at all. It felt like helping customers was an inconvenience. Their transfer service only covers six loads, but I had seven she said they would charge me $2 extra which I said was fine. Because many of the machines were already full, I had to use several smaller washers, which made the situation even more complicated. A little communication and customer service would have gone a long way. My husband usually handles the laundry, and he has complained about the same issues multiple times, so this isn't an isolated experience. We have tried giving this place multiple chances, but after repeated poor customer service, we won't be coming back. Management should consider hiring employees who are willing to help customers and take pride in their work.

I just moved to the area from Eureka and I walked in at 6:55 PM and was immediately told she she…read morecloses exactly at 8 PM. I said I apologize. Do I not need to start washing? The young lady replied oh no I'm just letting you know I close exactly at 8 o'clock. So it'd be best to start washing I said I am sorry I'm new to the area, I didn't know, can I get change? She replied cheerfully, yes but it was just seemed..... condescending. I will be going to the other laundromat. The place was clean. Washers were decent but dryers don't completely dry after 20 minutes, FYI. I would've put more quarters in but she closes exactly at 8 o'clock so the time I had to dry was five minutes till eight.

My first time calling a laundromat great - from the minute I walked in, Kim, the attendant was…read morecheerful, helpful and pleasant. Just enough so that I didn't feel lost or unsure (lots of machines, sizes, loading, services), or rushed. Welcming, friendly and warm atmosphere and the facilities were spotless, tidy and in good working order. Thanks again, Kim!

Carole came highly recommended for wedding dress alterations. I decided to go with her, as she has…read morea reputation for being the best..and she did not disappoint. She did an EXCELLENT job, in a very short amount of time. Not only is she incredibly talented, she is wonderful to work with! I enjoyed the experience and I LOVE my dress! The high quality work and attention to detail is truly remarkable. During our initial phone call, she took the time to answer all of my questions and didn't rush me. She didn't pressure me to go with her, made me feel comfortable and said she would be able to fit me in just in time for my wedding. My first fitting was such a positive experience! She is incredibly bright and insanely talented. She is friendly and personable. When I went to the second fitting to pick up my dress, I was truly stunned. I have never used the word "snatched" before, but she made me look "snatched". I never wanted to take my gown off. She transformed it into a work of art. My mom needed help when steaming my dress on the day of my wedding, and I didn't know what to do. I gave her my phone and had her call Carole. Carole was so kind and helpful and went above and beyond. I am so grateful for Carole! TLDR: Carole is absolutely AMAZING and will make you look and feel BEAUTIFUL on your wedding day. You will not be disappointed

Carole did an amazing job at putting a lot of love and care into fitting my mother's dress to my…read morewedding day. She worked with my budget and listened to what I wanted and made something I didn't even know what was possible happen. Her studio is very clean and gorgeous. She guided me on how to travel to Mexico with my dress and gave me the confidence to do so. I am so over the moon that I was able to wear my mom's dress for my mom and the rest of my family in Mexico. My mother could not be in the states for my civil ceremony, but with her dress she was as close to my heart as possible. Thank you again Carole.

Clean and safe place to do your laundry very friendly staff don't allow loitering also has new lookread more

this place was wonderful when it first opened , now only half of the dyers work (10 out of 20)…read moreand the ones that do work hardly do so. i wiped down the counter for folding clothes 3 times and each swipe was just as dirty , could not get it clean. people constantly bring in dogs and as a dog lover i don't mind but i watched some gentlemen's dog pee on a the floor and he just left there. I have to inspect each washer before i use it because half of them are filled with literal dirt or have roaches inside. A business that offers a place to clean your clothes should be clean itself. I want to continue to use your facilities but it has gone downhill fast.

Floors were dirty, however the washing machines and dryers were newer and worked well. $7.50 for a…read moredouble load washer and drying was FREE. Attendant was friendly and helpful. A few homeless people in the vicinity, but I guess this is typical downtown Eureka. This laundermat is recommended, but don't drop any of your clothes on the floor, LOL

worst experience ever - besides infrastructure a number of machines do not work but suck in your…read morecoins without offering a re-do function. They keep the mone! There is no one at the place and no one responds to the number provided in the internet! Even one star is too much

This place is a dump and smells of urine. Many machines are out of service and the prices are some…read moreof the highest I have seen for a coin operated laundromat. Don't waste your time or your health going to this pigsty.

This was the cheapest place to wash my load of laundry and drying was cheaper than I thought it…read morewould be. Thank goodness! I didn't get bothered by broken down machines because I wa able to use 1 so regardless if they're not working there's plenty of machines that Do work. I don't invest a ton of time on these kinds of places so anything negative didn't bother me at all, I didn't even know if there was anything negative I thought it was fine