Strongly don't recommend this shop. What make matters even worse is they blame this on us rather…read morethan taking ownership. Very expensive and sloppy job all together. With a $7.5 K overall bill you couldn't proactively replace the radiator expansion tank? You left it empty and broke and my son drove this truck from Lubbock to Houston and could've fried the engine. We got so so very lucky and the Toyota Dealership identified and fixed this issue for another $750 by replacing the broken radiator expansion tank. The reason for one star is 1.not taking ownership of the fock up and 2.potential to fry the entire engine on this truck. Unacceptable all together and very very disappointing.

The repair was done timely, the staff was responsive to phone calls and questions and the repair…read morework was excellent.

We went by to see if they could repair a few minor scratches, they couldn't as paint was needed,…read morebut Eric did what he could to buff out some of the damage and gave us some great advice and references to get the job finished, all at no charge since he couldn't complete the job. Great service, we really appreciated the help!

Overall, the staff was nice. I have gone to them before and they do fix dents pretty well. However,…read moremy last experience I got my car back scratched. They did minor work to try to fix it, but I just trusted more the dealership to try to fix it for me. So that was just disappointing and some of the chrome work below the windows came back scratched as well I guess from repair.

Buyer beware when using Vernon's Signature audio in Lubbock. I paid $77 for a diagnostic of an…read moreentertainment screen replacement for a 2020 Kia Forte in July 2025. I sent several emails and called on several different occasions for follow up and to see if they could repair/replace the screen and at what cost. They never once returned my call or provided me with any diagnostic information. So buyer beware when paying the diagnostic fee upfront and then never receiving the promised service.

Shout out to Vernon's for always looking out for what's best for the customer!!!!!! Took time to…read morehave a conversation to just a sale and made sure everything was top quality not top price!!! We will definitely be back for more

Eric and his team at Timely Hail are absolutely wonderful! He has helped us so many times, whether…read moreit's getting advice, getting estimates on damage or helping us through though the complicated insurance process. They go above and beyond to make sure you are completely satisfied! Our whole family chooses Timely Hail & Dent!

I've gotten my windshield and driver's side window replaced on separate occasions and they…read morefantastic. They work quick, they're excellent at what they do, and they very kind on top of it all. I will forever go back to them for auto glass work.

Got me in quickly! So much cheaper than the large franchises! Great work done! Highly recommend!read more

These guys do a great job. They were attentive to my needs and the product work as advertised. I…read morewould recommend.

I have done business with these people for a couple of years. The staff are always friendly and…read moremake you feel welcome. When I bought my 2013 Ford Superduty, I had them install a 65 Gal. Titan fuel tank, which replaced the factory 36 gal tank. They also moved the 5th wheel electrical hook up. They were quick and affordable.

I asked for my wrap to be touched up and the staff was willing to schedule me, but felt the need to…read moresay that I am OCD for wanting the work done. I feel as though I am not OCD but I just wantwanted a touch up job for wrap receding and bubbling in in places on my vehicle. I feel as though it wasn't a ridiculous request, but felt shamed for bringing it back to them. So in all the relationship started off okay, but then went south. Your experience there could be questionable when it comes to professionalism. There customer service needs work. Despite my ill feelings with the staff, the owner was very cordial.

A nice young man helped me and did the tint all really quickly. I didn't have an appointment and…read morethey still just did it immediately. Im also probably going back and getting a brow because they are so awesome. This is 20% tint(besides the front windshield)

I stupidly got my car stuck on a curb on the side of the highway. My car would not come off as it…read morewas stuck almost to the back of the tire. R P,s Towing was the cheapest and the most reliable to get my car off without scraping the oil pan underneath. My car insurance was going to cost $235 but I only payed $75 with R P's towing. The guy that helped me was very kind and well experienced in operating the tow truck. He also took a look after getting my car off of the curb. The lady that called me to was very efficient and got a driver out to me right away! 10 out of 10 would recommend!

Our group of 4 women stranded on side of the road on Highway 380 in the middle of nowhere.... The…read moretow driver Lyle arrived & was super nice & helped give the shuttle driver from Christian Brothers our location considering "WE HAD NO IDEA" where we were. He waited until the shuttle picked us up & lucky for all of us, the timing was perfect, only 10 minutes after he arrived. Super nice & concerned for us 4 women on the side of the road! We were probably 30 minutes ahead of him to repair shop...sorry we missed him. He deserved a tip & none of us thought about it until afterwards. SORRY!!