All I needed was one spoke replaced and they assured me it could be done by the weekend. Friday at 3:30 I had to call myself to check on it and they had done nothing yet because the spoke supposedly hadn't got there. I went to pickup the still broken rim and they tried selling me the spoke that "hadn't came in yet" read more

A buddy and I were riding near Tellico Plains, Tn. when his bike left the road and he crashed (his fault), A wrecker was dispatched and sent to pick up the bike. It was brought to Ed's Cycles (a Yamaha dealer). I called and the bike was there, but my buddy in the hospital and I might need to pick him up. Ed's is closed Sunday and Monday, like most M/C dealers. Jason, the service manager talked to me and arranged to open up the shop and collect the bike on Monday. He was very pleasant and accommodating in a tough time. He was there and helped load the bike. I tried to pay him for his time and he would accept nothing. Jason is top shelf in my opinion: helping a fellow rider when he was in a tough spot and from home. He's got my vote as a "good guy". Thanks for going out of your way to go above above and beyond. Nick (and Ken, still in the hospital). read more

This is a great motorcycle/ATV shop with tons of gear and bikes. They were even kind enough to stay open later for us because we were coming all the way from NC to pick up a Strider Bicycle for our 1 year old. We got there and they took time to let us decide on a color with no pressure to hurry. I thanked them for staying open a bit later for us and the staff was very friendly. Will definitely recommend others to check them out for any of your ATV/MC needs. And if you've got a little one like mine go get them a Strider Bike from Ed's! (FYI www.striderbikes.com ) read more

Ed's Cycles - Motorcycle Dealers Near Me - Cleveland, Tennessee

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On Aug. 12, I called Ed's to find out what their labor rate was. The parts manager told me either $50 or $55/hr. That was acceptable so I had my bike towed in. To make their work easier and to avoid any mistakes, I provided them with a list including my contact info, bike info, recent bike history, and a request to provide an estimate for 4 items I wanted fixed. I also made it clear that this was my first visit, so they had an opportunity to impress me and earn a new, loyal customer if they wanted one. I was told that due to a heavy workload, they couldn't get to the bike for 2 to 3 weeks. I accepted that time frame. After 3 weeks with no updates from Ed's Cycles, I went to the shop on Sept. 3 to find out how the repairs were coming. They looked for my service ticket and couldn't find it. They looked for the work list I had provided and couldn't find it. While they were searching for my paperwork, I took a look at the white board they use to track customers and their vehicles. My bike was listed near the top, but with the wrong model year and with work I had not requested (an oil and filter change). This was obviously somebody's best guess as to why my bike was there since my paperwork had vanished. I asked how they could put up the wrong model year and incorrect work needed after I had provided a detailed list to prevent this very thing from happening. The manager explained that the former parts manager had quit and they didn't know what he had done with my paperwork. I told them I would e-mail another list to them, which I did the following day (Sept. 4). After waiting 4 more days and hearing nothing, I called them to find out my bike's status. The store manager told me she had not received my e-mail, even though it was in my Outlook's 'Sent Items' folder. So, I immediately resent my work list to Ed's on Sept. 9. Finally, on Sept. 12, the mechanic working on my bike called me regarding the main problem preventing my bike from running. I authorized him to order some needed parts. After waiting another 10 days without hearing anything, I made another trip to Ed's to find out what was going on. The mechanic said the bike was running fine and was ready to go. I asked if he had replaced the broken turn signal holders. He said, "I don't know anything about broken turn signal holders." My reply was, "The broken turn signal holders that are on my list." He had no response to that. We then walked back to the bike and I pointed out the broken turn signal holders. He said he would check the cost of the holders and call me with a quote, which he did. Finally, on Oct. 5, 4 days short of 8 weeks, I got a phone call saying my bike was ready. When I went down to pick up the bike, the bill showed a labor rate of $75/hr. I told the manager on duty that the former parts manager had quoted $50 or $55/hr., and that I had mentioned that to her in my e-mail on Sept. 9. She wouldn't budge on the rate, and neither did she explain why she had not informed me earlier. But I still had one final surprise waiting for me. When the mechanic brought my bike around to the front, he pointed to a chrome handlebar cap that was tucked under the seat strap. "You know about that, right?" No, I knew nothing about that. I informed him that that cap had been on the handlebar when it arrived at the shop 8 weeks ago, and somehow, someone had managed to knock the cap off when moving my bike around their shop. I also told him, "No way am I paying for a replacement cap." (The replacement cap arrived October 17 and I was not charged for it). So, in the 8 weeks they had my bike, they demonstrated the following: 1) They don't read customer instructions 2) They don't provide requested estimates 3) They don't have an efficient work order system 4) They don't provide status phone calls 5) They don't answer e-mails 6) They are not careful with customer vehicles 7) They are clueless when it comes to professionalism and efficiency 8) They could care less about gaining new customers Needless to say, I will never, ever return to Ed's Cycles for anything. read more

We don't have a reputable Yamaha dealership in Chattanooga. See my other reviews. I take my Yamaha to Ed's Cycles in Cleveland, and I'm about to tell you an anecdote that explains why. Saturday, I was supposed to meet my buddy for a leisurely ride up to the Cherohala Skyway in Monroe County, TN. However, when I got dressed out and hopped on to fire up the bike, it wasn't firing. That's the worst. It's a relatively new bike, and I just rode last week with Zero issues. But today it was wanting to start. It was warm outside (75 and sunny) and I keep the bike on a trickle charger between rides. It's a pain to get into the battery compartment, so I didn't check it immediately. I called my buddy and told him my problem. Instead of meeting closer to the route he rode all the way up to my house, which is the opposite direction. We got it going, but it was still cutting out on me on the way towards Cleveland. I told him we got to stop at Ed's. They have been good to me in the past and did my first service on the bike. We rolled it into their service bay after talking with the guy in the back. They ran a battery tester on it and tightened the hotwire on the battery. No more issues. Well, don't I feel like a donkey's rear end? Yes. So, I'm not that mechanically inclined, but nevertheless, they took care of it fast. I asked him to write me up a ticket for the service and he just shook my hand and said, for what? We didn't do anything. I smiled and thanked him. That's the kind of people I will take my bike to for future services. That's how business is done and that's how you retain future business. I said it to him, and now I'm saying it to y'all. I will be back. If you have 4 wheelers or motorcycles, you should patronize this business. read more

I called about a few weeks ago or so. All I asked was to speak with a manager or the owner, whoever answered must have ASSUMED I was trying to sell something when I was NOT. The lady who answered was extremely rude and said "We are not interested" and hung up. I remained on the line because i was sort of taken away by the rudeness. She then picked back up and said "MA'AM HANG UP THE PHONE" I then decided to remain on the line, and listen to more of what she was going to say. she picked up again, and began to call me a B*&^% and that I was ridiculous. If this is how you treat your customers over the phone, I feel bad for those in your store. Honey, I was a paying customer, and will no longer refer your business because of her! read more

I have been in customer service for 20+ years, so I understand what the customer means to a business. I also know what it is like to find that company/person who shows they truly care. I called Ed's today after being recommended by a person on a bike forums. I was greeted warmly, and enthusiastically, and instantly felt like she cared (I feel bad, I forgot her name). I was looking for a specific bike, and had quiet a few questions, she answered everyone and was honest and truthful. Which compared to dealers in my area was a complete breathe of fresh air. I think the best thing I can say about Ed's is this, I live 3 hours away, in the Nashville area, but based on how I was treated over the phone, no dealer in Nashville has ANY CHANCE of earning my business. I will drive 3 hrs 1 way to be treated like I matter...THANKS ED'S YOU GUYS ARE AWESOME!!!!!! read more