We had our water heater fail on a Saturday, causing water damage to our home. Our plumber recommended E Dry for water mitigation. They came out the same day & the technician gave us a "rough estimate" of $1,436 & stated that we should get the dryers installed ASAP & that we would receive the actual invoice on Monday. We agreed & he completed the work on Sunday. Afterwards, he told me that the damage wasn't as extensive as he'd originally thought & that the invoice would likely be less than his estimate. Monday came & went & we received no invoice. I contacted the technician on Tuesday & he said he would have the office contact us. We finally received an invoice on Wednesday... for $1,924! Rather than the decrease we'd been led to expect due to the reduced scope of work, it was a 38% INCREASE! When I contacted E Dry about the discrepancy, they simply said that the technician wasn't qualified to give a quote and that if we had wanted an accurate quote, we should have waited until Monday. Never mind that this was contrary to the technician's guidance that we needed to get dryers in place ASAP. I told the office staff that this seemed to be a classic bait and switch, but they don't seem to care. Their response has been disingenuous & I would recommend staying away from this dishonest business. read more