I go to Edo almost weekly. Today I went to the one closest to my new house (Granville - 3004 Granville Drive NW) and what a joke! I will never go to this location again!
I phoned ahead to place the order, picked it up and took it home. When I got home, I discovered four barely even half full bowls. All of the bowls were also supposed to have two scoops of sauce but three had barely any sauce and one didn't have any!
I called the location to complain because I have never had this issue with Edo before and I got told that they would make me new bowls. I offered to bring these ones back and the lady on the phone said that I didn't have to.
I drove 10mins back to the restaurant and the lady notified the two cooks that I was there. They came up front to talk to me. The one cook asked me what the issue was so I told him. I showed him the pictures that I took and he told me that my order was normal portions. I told him that the bowls were barely even half full and that I have never had this issue at any other Edo before. I even offered to go back home and grab the bowls that I got told that I didn't have to bring back to show him and he asked me, "And what is that going to do?" I told him that I got told on the phone that I was going to get new bowls but he refused to make them. I got a little louder and he eventually agreed to remake the rice ones but not the noodle ones. I then got quite frustrated and said that was great but the side of ramen that I paid $6 for is my five year old sons meal that even he looked at and said, "Awe, that's all I get?"
The cook was extremely rude and refused to honor what I got told on the phone. He also tried to pin it on the lady working the front by saying that she talked to them after she got off of the phone with me. Bulls**t! I wouldn't have even bothered to make the trip back to the store had I been told that only half of my families meals would be fixed. What a waste of time, gas and money. $42 down the drain and in the end, I still have to cook something else for everyone to eat. So disappointed. I will never go to this location again. read more