There was a miscommunication with our booking today and it could have turned out to be a very bad…read moreexperience.... I brought it to the attention of Birdie who completely understood the problem and agreed that it was not the most favorable experience. She immediately did everything in her power to make things right for my group and to accommodate our request. Birdie truly went above and beyond with her customer service, her understanding, and her desire to render the best customer service possible. The Escape Game is truly fortunate to have such a consummate professional working for them! Thank you Birdie for giving us such a great experience!

LOVED the Escape Game so much, we went 3 times already!! I first took both my kids to the…read morePlayground, and that was super cute (and our favorite one!). I loved the school theme and how adorable everything was-from the clues to the hidden tricks! We also did The Heist and Legend of the Yeti (which was on the more difficult side). I think our next one will be the Special Ops: Mysterious Market! Btw, every worker here is super positive and really passionate about the games-all good vibes all around!

my friends and i absolutely loved this escape room!! we chose the cosmic crisis room, and felt like…read moreit was pretty doable for four people. it was super fun and sufficiently challenging, as we finished with only four minutes to spare. there was a good variety of types of puzzles within the game, each testing our different skillsets, making it easy for all of us to contribute in our own way. all of the staff were also super friendly and enthusiastic, shout out dante who was working the front desk during our visit! our group did purchase tickets through groupon, which cut down the pricing quite a bit, so look into that if you're planning to visit :) would highly recommend making a reservation a day or two in advance just to ensure you're able to get the time and room you prefer!

My boyfriend and I LOVE to do escape games together for the thrill and for sometimes a much-needed…read morecommunication exercise LOL. Every time we come to the Escape Game and try a new room, we are blown away by the tech they use. It's not-your-average mom & pop escape room, and for that reason we LOVE it. It operates with a first-come reservation basis, but each room has a max of 8-12 players. This means that you can bring your whole group in, and there's a chance you might have some strangers joining you as well if there's still space. We tend to wait last minute and book the rooms with no reservations yet so we can try to do them on our own. This time, our game keepers Ally and Marcy were so sweet and helpful. Can't recommend her enough! We will keep coming back!

Will is fucking amazing. He was the best and deserves a fat raise. He is super kind and very…read morepatient. We definitely recommend him.

I absolutely recommend this place!! My brother and I did the western escape room about two weeks…read moreago (it was our first time ever doing an escape room) and unfortunately we did not escape. The staff was so friendly and extremely helpful with hints which made us come back again and try again at the lost point lodge with our mom. We did it!! It was challenging and very fun!! I highly recommend. I don't remember the sweet girl's name who helped us but it was a blast!! Our ages range from 16-43 and we found the puzzles perfect for us. Will definitely come back again! Ps!! Beware Bigfoot!!

This was my first escape room and I feel incredibly privileged to say Curse of the Black Knight set…read morethe standard! Funny enough, it felt similar to classic video game puzzles, like ones you'd find in Legend of Zelda. Even though it was my first experience, that familiarity totally sucked me in and I was hooked. I also want to appreciate room set up, build, sound, music, and over all design. The quality of the room was phenomenal, and there were moments I stopped to appreciate how it all came together. Great job EscapeX, we hope to be back soon!

Our family visits escape rooms regularly and has done enough of them to understand the rules,…read moreetiquette, and the importance of protecting a room's puzzles and intellectual property. Unfortunately, this was one of the most disappointing customer service experiences we've had. We booked this room as part of our Father's Day celebration and spent over $200 for our family of five. During the game, the operator abruptly entered the room and informed us we were being removed for taking photos. He stated that he had warned us multiple times over the microphone, but none of us heard a single warning. Had we heard even one warning, we would have immediately stopped. In fact, my son works at an escape room and is very familiar with industry expectations and the reasons behind them. We are not the type of customers who intentionally break rules. What was most frustrating was not the rule itself. If a business has a strict no-photo policy, that's completely understandable. The problem was the complete lack of willingness to consider that their communication system may not have been heard. When we explained that nobody in our group heard any warning, the conversation quickly became about defending the decision rather than trying to understand what happened. The result was that our Father's Day outing ended with our family being escorted out, confused, embarrassed, and upset. My daughters were nearly in tears because they felt like they were being treated as if they had done something intentionally wrong. Mistakes and misunderstandings happen. What separates great businesses from poor ones is how they handle them. A simple conversation, a chance to correct the behavior, or even a willingness to investigate whether the warnings were actually audible would have gone a long way. Instead, we left feeling that customer experience was secondary to enforcing a policy. I rarely leave negative reviews and generally prefer to support local businesses. Unfortunately, I can't recommend this experience.

First time at escape room. I didn't expect it to be so fun and the production was so high and…read morethought out. The employees made my experience excellent. Would recommend going back there

We did the elevate sky lounge room! I arrived Friday evening around 530pm and it was easy to find…read moreparking. But it is located in diamond jamboree so it can get very busy and parking would've been much more challenging later on Friday. They give lockers to put our personal items in. The room itself was fun! I like that there were two rooms. It was somewhat challenging and we needed 2 hints. Unfortunately one of clues we were unable to get because there was a slight mess up in one of the clues the room but they told us the answer because of that. Had a great time overall though!

Amazing escape room it kept us on our feet. We were intrigued and very entertained by the storyline…read moreand the challenges that we faced. An amazing host. His name is Emmanuel.

Really fun escape room, we did the Ink & Ashes escape room (1 hour) which was pretty difficult but…read morereally fun and rewarding! The puzzles were creative and loved the progression of the story. Our game leader Emmanuel was really great and gave an appropriate amount of hints and guidance. Would definitely recommend as a fun family or friend outing.

Been here twice with the same group of friends. We tried both the wizard world which was Harry…read morePotter themed and somehow passed both. The rooms had very creative puzzles with wands. We also loved how detailed each room was. The hard part is not to say Harry Potter spells!

Had a great time with some friends! Made it out, with two minutes to spare. Glad to have survived…read more Definitely want to do the Goblin escape room next.

Marvelous experience. Devlin Manor really is a fun and somewhat easy escapade, good introductory…read moreopportunity for ppl new to escape rooms. Most people finish it with 20+ mins to spare. At first I was hesitant with going in only a group of 4, as usually 6ppl is a good amount, but things worked out well. Everyone got their share of solving puzzles and contributing to the plot. Unique things here I'ven't seen at other escape rooms: + An eerie projector display triggered as part of the ominous plot. + The murderer turning out to be someone familiar! (no spoilers) Other likes: + Red herrings were minimal. I don't like red herrings in an escape room. + Good amount of parking. Quiet, safe, peaceful ambience. + Conveniently located near the 405. + The staff were nice and helpful and good at immersing us in the plot. - Weird, after the experience, they email+text us saying they have our photos, but we click the link, there's no photos. - Gripe: Wish I got a chance to put my Braille or Morse skills to use haha

We came to No. 1 Escapes a few months ago to do their Carnage Cabin room and had a great time. They…read morewere offering a fall discount, so we took advantage and returned to do their Sev3n room. Regardless of which room you do here, be sure to check the directions as most of their rooms are at one location, and Sev3n and Jester are in a different building a few blocks away. The two games in this building are also upstairs. This room is based on the popular movie Se7en. I hadn't seen the movie in years so we watched it a few nights before just to get a refresher. Knowledge of the movie is not necessarily required, but you will relate to the room better and be a little more prepared. When you ask for clues, they are provided using voices of characters from the movie which was a great touch. The overall room is a mix of linear and non-linear with various locks and even more mechanical puzzles. This room had a lot of unique puzzles that we hadn't seen anywhere else. There are a ton of puzzles, and they kept our team of four very busy to the very last minute. This room also has the largest number of sub-rooms we have ever encountered. We weren't sure if we were going to escape in time, but we managed to solve the final puzzle with only one minute left. We didn't feel so dumb when we learned that this is their hardest room out of the six different rooms they have. Definitely bring your "A" game for Sev3n! Our game master Callie was excellent. She started us out great, was very timely on clues when requested, and we enjoyed discussing different elements of the room with her afterwards. She said she had only been working there for a short time, but she seemed like a seasoned veteran to us. We were again offered a 30% return discount. Be sure to check their website as they frequently have promotions. We will definitely return soon to do their other rooms.