My mother passed away in December. When I went to Valpo to arrange flowers for the funeral, I was…read moresurprised to find multiple flower shops out of flowers until AFTER Mom's Monday service. I could not find flowers. For MY MOTHER'S FUNERAL. After visiting multiple shops, I was beside myself when I called Petal & Vine from Valpo...at about 4:40. They were closing at 5 that day. I would not make it there by 5. The voice on the phone said "I got you. I'll wait till you get here!" George met me at the door, asked about my Mom, and helped me with design suggestions for something she would have loved. When I got overwhelmed and cried, he hugged me. He saved me from a panic attack, and was as kind and empathetic as a dear friend. I'm so thankful. And the flowers? They were beautiful. Mom would have loved them. Thank you, George. I'm so grateful.

On May 2nd, my mother and I placed a sympathy flower order through Petal & Vine Flower Shop for my…read morein-laws after a sudden family loss. The order was approximately $65 plus a $6.50 tip, scheduled for pickup at 2 PM that Friday. When I arrived at the store, the doors were locked. There was a handwritten note saying they were out on a delivery or consultation, along with two phone numbers that went unanswered. I was left showing up empty-handed to grieving family members after paying for flowers I never received. After leaving a negative review, I finally received a call from a male representative who immediately became defensive and rude. He claimed the business is closed on Saturdays, despite the fact that their Google business page STILL lists them as open Saturdays from 10 AM-5 PM and their website actively accepted my order. Instead of apologizing or taking accountability, I was told I "should have called the store directly" because he supposedly has "no control" over the business website that took my payment. I requested a refund and was told it would happen automatically because the order was never accepted. During the same conversation, he repeatedly pressured me to remove my negative review despite never offering a solution, apology, or compensation for the situation. When I refused, he became irritated and repeatedly stated that he "doesn't care" about negative reviews because he can "just dispute them and have them removed anyway." I called again on May 4th after still not receiving my refund and was told to wait up to a week. Today, May 11th, NINE days later, I still have not been refunded. During today's call, the same representative acknowledged he knew exactly who I was and what order I was referring to, but claimed he "couldn't see the order" in his system and therefore "couldn't refund it." He attempted to push responsibility onto me by giving me a payment processor phone number and telling ME to figure it out myself. To be clear: I placed the order through THEIR business website. It is not the customer's responsibility to fix a business's payment processing issues, especially after the business accepted payment and failed to provide the product. At no point did he offer to personally contact the processor, escalate the issue, or make any real effort to resolve the situation. Instead, he became angry and told me to dispute it with my bank. The most concerning part is that even after multiple complaints, their Google page still advertises Saturday business hours while customers are apparently unable to pick up orders placed through their website. At this point, the entire experience feels incredibly misleading and unprofessional. If you choose to order from this business, I strongly recommend using caution.

The service we have received over the years with Melissa has been always great. Her flowers are…read morebeautiful and last for a week and sometimes longer. I have always been able to call in and order flowers- pay over the phone and then have my purchases delivered to my recipient and they will give a feedback on how beautiful flowers and the arrangement is that I have sent.

Me and my sister always order flowers for Mother's Day for my mom. We ordered the picture on the…read moreright and received the picture on the left. When my sister called to complain she was told that our mom was not home so they left it on the porch and another florist must have come by and switch them because that is not what was left! She only went to drop something off at a friends house and was gone all of 30 minutes. She lives on a cul de sac and what florist is driving around looking for flowers left outside to switch with theirs? I know there will be some snarky remark from the florist but the last two times we ordered from there we were on the fence. It is very hard because there is not really another florist in her town, just tired of crappy service from retail lately. Maybe that's why businesses are closing up all over the place!

Amazing service! And the flowers were perfect. Ordered online and she was a delight to work withread more

First off, thanks to you fellow Yelpers - your positive reviews of Lake Effect Florals helped…read moreconnect me to this place. I live a few states away and was intimidated to find a floral expert who could create something unique and impressive. I relied on your feedback and you did not disappoint! Secondly, I cannot express my gratitude enough to Audrey for her impeccable service and amazing talent over the past two days. She created an amazing arrangement to help honor my dear friend's Mom who just passed away. Today my friend called me *literally overwhelmed* by the impressive beauty of the flowers - some that Audrey hand collected yesterday at a nearby supplier/farm. Audrey was so kind to send me pictures and let me choose what touched my heart. She listened to my input and raised the bar, creating a magnificent end result! This place is the real deal and I hope you give Audrey the opportunity to show you how a talented small business artist can surprise you in the best of ways.

Repeat customer. Always exceeds expectations. Charlene is amazing at matching colors & adding…read morecreative touches to her flower arrangements. She recently did my kids prom flowers and knocked it out of the park. Her prices are very reasonable & she accommodated my last minute add-ons. She goes above and beyond to make sure every customer is happy and gets exactly what they are looking for. She really is the best!

My husband got flowers for me as I was coming home from a vacation. VERY disappointed. I did not…read morewant to hurt his feelings, but they stink and they are ugly! He paid $70. I know prices have gone up, but I could have gotten these from a grocery store and they would have been better. They must be sprayed with artificial scent. They put a big pink lily into a fall-colored arrangement. I told him I appreciated the thought, but not to buy flowers for me again. Their "designers" do not know what they are doing!

This place takes advantage of people ordering flowers from out of town for a funeral. The owner of…read moreDavid Bryant said he would make it right, but he never did. Do these bouquets look anything alike? No, they don't.

SPECTACULAR! I…read morecalled this morning and spoke with Kathy, the owner. I wanted to send a 'statement' floral arrangement to the nearby nursing home who had cared for my mother for several years. (She just passed.) I was very forthright about my concerns with OTHER florists (NOT Bryan's) who have filled an order "to value" according to the price and I have ended up with an arrangement that is skimpy in comparison to the image on the website. You can imagine how disappointing this has been. Bryan's Florist was wonderful to work with. Kathy skillfully guided me through my options and, within less than an hour, had created a gorgeous bouquet. I live 2000 miles away and she was kind enough to email a photo of the bouquet to me. SPECTACULAR! It was everything I had hoped for. It will be delivered within 3 hours. I highly recommend this reputable florist! Thank you, Kathy!

They were quick and had a great price. The flowers turned out beautiful. Easy to order online and…read morewere delivered same day.

I have used Kellen's Florist for over 30+ years way back from when I was going to dances…read more Unfortunately, this time I actually had two employees arguing with me over what I ordered. I went in calm just wanting some changes that could be closer to what I asked for and couldn't believe the extreme attitude and unprofessionalism I was given. You aren't always going to hit a home run, so at least have the customer service skills down and not make your paying customers feel bad for wanting what they paid for. Be Better Kellen's. Or go to some professional development classes to remember what customer service looks like.

Extremely disappointed with the customer service. I initially tried to offer feedback privately via…read moredirect message, but unfortunately, those messages speak for themselves. While I understand the customer isn't always right, no one deserves to be spoken to the way I was by the owner. A simple apology would've gone a long way. I won't be returning--and I've since heard from several others who've had similar experiences with this shop.

Can't say enough about the level of satisfaction I had using A Pretty Flower…read more It couldn't have been easier. The service is phenomenal. I am so impressed with the level of artistry and quality of flowers and arrangement. The delivery was expedient also.

Absolutely beautiful flowers and amazing service! The floral arrangements are always fresh,…read morevibrant, and designed with so much care and attention to detail. You can tell they truly take pride in their work and want every bouquet to look perfect. The value is fantastic too!! You'll get full, high-quality floral arrangements that look incredible and last a long time. The staff are friendly, helpful, and really knowledgeable about flowers and plants. If you're looking for a florist that creates gorgeous bouquets and stunning floral arrangements with great value, I highly recommend this shop. I'll definitely be coming back for more flowers in the future!

Wanted to say thank you for going above and beyond for a funeral floral arrangement and delivery…read morethis week! Outstanding quality and service. Eden flower bent over backwards to make requests and last minute delivery come to fruition!

This place is awesome. I stopped by for a last minute gift for my former boss, and am so lucky I…read moredid. Ended up with a really unique vase with a wide variety of fresh hand-picked flowers- the selection there was great despite it being 3p on a Saturday! The flowers themselves were fantastic quality- my former boss specifically commented on how long they lasted. The price was really reasonable considering how elaborate the gift was. The store also sells other cool home goods like candles and essential oils, all curated from local businesses. The staff there were friendly, knowledgeable, and had a great ability to balance my preferences with their expertise, without making me feel either overruled or unsure of my choices. They gift wrapped my arrangement beautifully and with great care. What a fantastic addition to Halsted and the Bridgeport community. I'll be stopping by for all my floral needs from now on!

Great flower shop, much more than the usual neighborhood florist! They have come through for us…read moreseveral times and they have very interesting flowers by the stalk!

Stopped in for some flowers for my wife on a whim. Cute little shop. I was waited on immediately…read moreand picked out a nice bouquet of a half dozen roses. They were very helpful and made some nice suggestions. Very nice service, good quality and a fair price.

Please learn from my experience and DO NOT order from here. I placed a Mother's Day order to be…read moredelivered 11 May. Due to the volume of orders, I was informed it would be 12 May. No big deal. On 13 May I realized the flowers weren't delivered and when I called, they told me they forgot, couldn't find my order number, etc. After several minutes on the phone, they promised they would deliver asap. Unfortunately due to the couple of days that had passed, my mom was out of town and they promised to deliver on 16 May. The day came and went and no flowers. Very disappointing with the poor customer service and lack of care for customers. Update: called today, 17 May, and they claimed they tried to deliver the flowers yesterday and my mom wasn't home. That is simply untrue. They claimed the flowers are being delivered today and I requested a refund. At this point, I've been getting the runaround for a week and the unapologetic manager said she would process my refund when she gets around to it. I cannot believe how much they truly don't care about customer service.