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Edible Arrangements

2.4 (5 reviews)

Services - Edible Arrangements

Gift shops

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3 years ago

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6 years ago

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6 years ago

Door say open until 4pm, Website says until 5 pm, and prerecorded phone message until 6pm. So which one is it?

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6 years ago

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Petal & Vine Flower Shop - Inside the flower shop

Petal & Vine Flower Shop

4.4(10 reviews)
2.2 mi

My mother passed away in December. When I went to Valpo to arrange flowers for the funeral, I was…read moresurprised to find multiple flower shops out of flowers until AFTER Mom's Monday service. I could not find flowers. For MY MOTHER'S FUNERAL. After visiting multiple shops, I was beside myself when I called Petal & Vine from Valpo...at about 4:40. They were closing at 5 that day. I would not make it there by 5. The voice on the phone said "I got you. I'll wait till you get here!" George met me at the door, asked about my Mom, and helped me with design suggestions for something she would have loved. When I got overwhelmed and cried, he hugged me. He saved me from a panic attack, and was as kind and empathetic as a dear friend. I'm so thankful. And the flowers? They were beautiful. Mom would have loved them. Thank you, George. I'm so grateful.

On May 2nd, my mother and I placed a sympathy flower order through Petal & Vine Flower Shop for my…read morein-laws after a sudden family loss. The order was approximately $65 plus a $6.50 tip, scheduled for pickup at 2 PM that Friday. When I arrived at the store, the doors were locked. There was a handwritten note saying they were out on a delivery or consultation, along with two phone numbers that went unanswered. I was left showing up empty-handed to grieving family members after paying for flowers I never received. After leaving a negative review, I finally received a call from a male representative who immediately became defensive and rude. He claimed the business is closed on Saturdays, despite the fact that their Google business page STILL lists them as open Saturdays from 10 AM-5 PM and their website actively accepted my order. Instead of apologizing or taking accountability, I was told I "should have called the store directly" because he supposedly has "no control" over the business website that took my payment. I requested a refund and was told it would happen automatically because the order was never accepted. During the same conversation, he repeatedly pressured me to remove my negative review despite never offering a solution, apology, or compensation for the situation. When I refused, he became irritated and repeatedly stated that he "doesn't care" about negative reviews because he can "just dispute them and have them removed anyway." I called again on May 4th after still not receiving my refund and was told to wait up to a week. Today, May 11th, NINE days later, I still have not been refunded. During today's call, the same representative acknowledged he knew exactly who I was and what order I was referring to, but claimed he "couldn't see the order" in his system and therefore "couldn't refund it." He attempted to push responsibility onto me by giving me a payment processor phone number and telling ME to figure it out myself. To be clear: I placed the order through THEIR business website. It is not the customer's responsibility to fix a business's payment processing issues, especially after the business accepted payment and failed to provide the product. At no point did he offer to personally contact the processor, escalate the issue, or make any real effort to resolve the situation. Instead, he became angry and told me to dispute it with my bank. The most concerning part is that even after multiple complaints, their Google page still advertises Saturday business hours while customers are apparently unable to pick up orders placed through their website. At this point, the entire experience feels incredibly misleading and unprofessional. If you choose to order from this business, I strongly recommend using caution.

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Petal & Vine Flower Shop - Mother's Day bouquets

Mother's Day bouquets

Petal & Vine Flower Shop - Flowers!

Flowers!

Petal & Vine Flower Shop

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Edible Arrangements - giftshops - Updated May 2026

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