Wonderful local glower shop. Fantastic staff and very friendly. The Mother's Day basket bouquets…read moreare beautiful and reasonably priced.!

On May 2nd, my mother and I placed a sympathy flower order through Petal & Vine Flower Shop for my…read morein-laws after a sudden family loss. The order was approximately $65 plus a $6.50 tip, scheduled for pickup at 2 PM that Friday. When I arrived at the store, the doors were locked. There was a handwritten note saying they were out on a delivery or consultation, along with two phone numbers that went unanswered. I was left showing up empty-handed to grieving family members after paying for flowers I never received. After leaving a negative review, I finally received a call from a male representative who immediately became defensive and rude. He claimed the business is closed on Saturdays, despite the fact that their Google business page STILL lists them as open Saturdays from 10 AM-5 PM and their website actively accepted my order. Instead of apologizing or taking accountability, I was told I "should have called the store directly" because he supposedly has "no control" over the business website that took my payment. I requested a refund and was told it would happen automatically because the order was never accepted. During the same conversation, he repeatedly pressured me to remove my negative review despite never offering a solution, apology, or compensation for the situation. When I refused, he became irritated and repeatedly stated that he "doesn't care" about negative reviews because he can "just dispute them and have them removed anyway." I called again on May 4th after still not receiving my refund and was told to wait up to a week. Today, May 11th, NINE days later, I still have not been refunded. During today's call, the same representative acknowledged he knew exactly who I was and what order I was referring to, but claimed he "couldn't see the order" in his system and therefore "couldn't refund it." He attempted to push responsibility onto me by giving me a payment processor phone number and telling ME to figure it out myself. To be clear: I placed the order through THEIR business website. It is not the customer's responsibility to fix a business's payment processing issues, especially after the business accepted payment and failed to provide the product. At no point did he offer to personally contact the processor, escalate the issue, or make any real effort to resolve the situation. Instead, he became angry and told me to dispute it with my bank. The most concerning part is that even after multiple complaints, their Google page still advertises Saturday business hours while customers are apparently unable to pick up orders placed through their website. At this point, the entire experience feels incredibly misleading and unprofessional. If you choose to order from this business, I strongly recommend using caution.

The service we have received over the years with Melissa has been always great. Her flowers are…read morebeautiful and last for a week and sometimes longer. I have always been able to call in and order flowers- pay over the phone and then have my purchases delivered to my recipient and they will give a feedback on how beautiful flowers and the arrangement is that I have sent.

Me and my sister always order flowers for Mother's Day for my mom. We ordered the picture on the…read moreright and received the picture on the left. When my sister called to complain she was told that our mom was not home so they left it on the porch and another florist must have come by and switch them because that is not what was left! She only went to drop something off at a friends house and was gone all of 30 minutes. She lives on a cul de sac and what florist is driving around looking for flowers left outside to switch with theirs? I know there will be some snarky remark from the florist but the last two times we ordered from there we were on the fence. It is very hard because there is not really another florist in her town, just tired of crappy service from retail lately. Maybe that's why businesses are closing up all over the place!

Gorgeous flowers Creative arrangement…read more Excellent customer service. Order here--you wont be disappointed!

Lake Effect Florals created the most beautiful and artistic arrangement for a dear friend's…read moremother's memorial service. The flowers were fresh, unique and vibrant. It was absolutely stunning and the family thought it was just beautiful. She hand-wrote the card as well, which was a very kind and personal touch. Lake Effect Florals is just fantastic, I strongly recommend them and would love to work with them again.

Repeat customer. Always exceeds expectations. Charlene is amazing at matching colors & adding…read morecreative touches to her flower arrangements. She recently did my kids prom flowers and knocked it out of the park. Her prices are very reasonable & she accommodated my last minute add-ons. She goes above and beyond to make sure every customer is happy and gets exactly what they are looking for. She really is the best!

My husband got flowers for me as I was coming home from a vacation. VERY disappointed. I did not…read morewant to hurt his feelings, but they stink and they are ugly! He paid $70. I know prices have gone up, but I could have gotten these from a grocery store and they would have been better. They must be sprayed with artificial scent. They put a big pink lily into a fall-colored arrangement. I told him I appreciated the thought, but not to buy flowers for me again. Their "designers" do not know what they are doing!

Wanted a bouquet to cheer up my wife who was having a bad day, I called and the woman that answered…read morewas very nice and helpful. Unfortunately they didn't have any Gerber daisies, my wife's favorite, but she was very helpful with finding an alternative. They were delivered within a few hours to my house. They called to make sure she would be home to receive them, but just said they had a delivery so it was a surprise. My wife was VERY happy, and I was happy with the cost, slightly lower than average. I will definitely be using them again in the future.

This place takes advantage of people ordering flowers from out of town for a funeral. The owner of…read moreDavid Bryant said he would make it right, but he never did. Do these bouquets look anything alike? No, they don't.

They were quick and had a great price. The flowers turned out beautiful. Easy to order online and…read morewere delivered same day.

My sister passed away suddenly and I forgot to order flowers. When I called the floral place I deal…read morewith in Munster, the lady told me it was impossible to make this wreath on this short notice. I couldn't even sleep that nite I was heartbroken that I wasn't able to get flowers for my beautiful sister. I researched local florists and read reviews and called Christine from Kellen Florists in Hobart. When I placed my order with her, she said sure no problem we can get it done for you tomorrow by noon! I received this picture that I requested around 8 am!! I was just so happy she was the sweetest lady so kind and compassionate and competent! And her prices are fair! I wish I could give her 10 Stars!! I highly recommend you go here for the most beautiful flowers at a reasonable price!

This place was super great. Helped me last minute and made me a beautiful bouquet! The roses…read moresmelled so nice. Chefs kiss.

Extremely disappointed with the customer service. I initially tried to offer feedback privately via…read moredirect message, but unfortunately, those messages speak for themselves. While I understand the customer isn't always right, no one deserves to be spoken to the way I was by the owner. A simple apology would've gone a long way. I won't be returning--and I've since heard from several others who've had similar experiences with this shop.

Absolutely beautiful flowers and amazing service! The floral arrangements are always fresh,…read morevibrant, and designed with so much care and attention to detail. You can tell they truly take pride in their work and want every bouquet to look perfect. The value is fantastic too!! You'll get full, high-quality floral arrangements that look incredible and last a long time. The staff are friendly, helpful, and really knowledgeable about flowers and plants. If you're looking for a florist that creates gorgeous bouquets and stunning floral arrangements with great value, I highly recommend this shop. I'll definitely be coming back for more flowers in the future!

Wanted to say thank you for going above and beyond for a funeral floral arrangement and delivery…read morethis week! Outstanding quality and service. Eden flower bent over backwards to make requests and last minute delivery come to fruition!

This place is awesome. I stopped by for a last minute gift for my former boss, and am so lucky I…read moredid. Ended up with a really unique vase with a wide variety of fresh hand-picked flowers- the selection there was great despite it being 3p on a Saturday! The flowers themselves were fantastic quality- my former boss specifically commented on how long they lasted. The price was really reasonable considering how elaborate the gift was. The store also sells other cool home goods like candles and essential oils, all curated from local businesses. The staff there were friendly, knowledgeable, and had a great ability to balance my preferences with their expertise, without making me feel either overruled or unsure of my choices. They gift wrapped my arrangement beautifully and with great care. What a fantastic addition to Halsted and the Bridgeport community. I'll be stopping by for all my floral needs from now on!

Great flower shop, much more than the usual neighborhood florist! They have come through for us…read moreseveral times and they have very interesting flowers by the stalk!

Spoke with Olivia Ordered from Kansas . Everything was as we asked for. Just perfect. And, many…read morethanks for non contact delivery.

Stopped in for some flowers for my wife on a whim. Cute little shop. I was waited on immediately…read moreand picked out a nice bouquet of a half dozen roses. They were very helpful and made some nice suggestions. Very nice service, good quality and a fair price.