They were quick and had a great price. The flowers turned out beautiful. Easy to order online and…read morewere delivered same day.

I have used Kellen's Florist for over 30+ years way back from when I was going to dances…read more Unfortunately, this time I actually had two employees arguing with me over what I ordered. I went in calm just wanting some changes that could be closer to what I asked for and couldn't believe the extreme attitude and unprofessionalism I was given. You aren't always going to hit a home run, so at least have the customer service skills down and not make your paying customers feel bad for wanting what they paid for. Be Better Kellen's. Or go to some professional development classes to remember what customer service looks like.

It was early Saturday morning on January 10. A delivery person showed up at my door with a dozen…read morebeautiful, vivid red roses and a balloon that read "Happy Birthday." The roses were fragrant, beautiful and huge. They lasted until January 19th, and I enjoyed them every minute! Frankly, I was impressed with the size and overall arrangement of the flowers. Family and friends who contacted me via FaceTime to express birthday wishes also loved the beautiful roses. I hope to receive more flowers from Merrillville Florist and Tea Room in the future.

I've been to this place several times, but it was about a year ago. I miss it and I'm going to go…read moreback soon. It's a beautiful quaint place. Around the holidays it's beautifully decorated inside and offers unique items for decoration and gifts especially around the holidays. I'd suggest checking the menu, as I haven't been there for a while.

I wanted a beautiful arrangement for my sister, who is retiring after more than 20 years working in…read morean elementary school. I live out-of-state and didn't go with 1-800-Flowers because you never know what florist they will choose. Debbie's has great Yelp reviews so I picked an arrangement right off their website site. I placed the order on Monday (Memorial Day) and since it was a holiday, so even though they offer next day delivery, I requested Wednesday delivery so I wouldn't get stuck with the leftovers. They made a delivery. That's the only positive thing I have to say. I asked my sister to send me a picture of what she received. Frankly, I'm embarrassed. And livid. Before the $17 delivery fee to go to Lowell or the $5 web fees and taxes, I paid $60 for the flowers and vase. What she got was greenery with a couple carnations, a white rose that had seen better days, and some sad-looking droopy lavender flowers in a dollar store vase. What if I had not done the $10 upgrade? Would she have gotten just some greens? Keep in mind, people take pictures of the "good" side of arrangements. So how bad is the back side? I should have asked one of her neighbor kids to get a $10 bouquet from Stracks and paid him the $17 to deliver it. I tried to call Debbie's directly at 4pm eastern time and got the vacation message that they would be back on the 27th, which was today so they can't even make sure their voicemail messages are accurate. What a joke! Maybe they do a better job when you are picking up an order and they have to see your face. I'd give no star if Yelp allowed it.

I ordered flowers today from Debbie's Designs Florist & Gifts for a friend, and I couldn't be…read morehappier with the experience. I was a bit nervous ordering online as someone not local since I've been burned before, but this was truly FANTASTIC from start to finish. They had a great selection to choose from, and the bouquet I ordered--the Botanical Beauty Bouquet (Premium), looked exactly like the photo when it was delivered. That alone was impressive. What really set them apart, though, was their thoughtfulness. They asked for the recipient's phone number so they could confirm she would be home to receive the flowers, especially with the storms today. This is such a smart and customer‑focused policy. Far too many times, flowers are left on a porch in extreme heat or cold, which completely defeats the purpose. Debbie's Designs clearly cares about ensuring the recipient gets a beautiful, fresh arrangement in perfect condition. Bravo to the team! I don't live in the Crown Point area, but I will absolutely order from them again anytime I need to send flowers there.

Excellent service, absolutely gorgeous, perfect flower arrangements. The staff members are kind,…read morecourteous and helpful. Highly recommend this florist.

Got my son's homecoming flowers from here and they were completely the wrong color. Instead of…read morefixing it, the manager and her employee yelled at me. Ended up having the make the flowers myself at the last minute. Will never use this florist again.

Gorgeous flowers Creative arrangement…read more Excellent customer service. Order here--you wont be disappointed!

Lake Effect Florals created the most beautiful and artistic arrangement for a dear friend's…read moremother's memorial service. The flowers were fresh, unique and vibrant. It was absolutely stunning and the family thought it was just beautiful. She hand-wrote the card as well, which was a very kind and personal touch. Lake Effect Florals is just fantastic, I strongly recommend them and would love to work with them again.

Extremely disappointed with the customer service. I initially tried to offer feedback privately via…read moredirect message, but unfortunately, those messages speak for themselves. While I understand the customer isn't always right, no one deserves to be spoken to the way I was by the owner. A simple apology would've gone a long way. I won't be returning--and I've since heard from several others who've had similar experiences with this shop.

Can't say enough about the level of satisfaction I had using A Pretty Flower…read more It couldn't have been easier. The service is phenomenal. I am so impressed with the level of artistry and quality of flowers and arrangement. The delivery was expedient also.

The service we have received over the years with Melissa has been always great. Her flowers are…read morebeautiful and last for a week and sometimes longer. I have always been able to call in and order flowers- pay over the phone and then have my purchases delivered to my recipient and they will give a feedback on how beautiful flowers and the arrangement is that I have sent.

Me and my sister always order flowers for Mother's Day for my mom. We ordered the picture on the…read moreright and received the picture on the left. When my sister called to complain she was told that our mom was not home so they left it on the porch and another florist must have come by and switch them because that is not what was left! She only went to drop something off at a friends house and was gone all of 30 minutes. She lives on a cul de sac and what florist is driving around looking for flowers left outside to switch with theirs? I know there will be some snarky remark from the florist but the last two times we ordered from there we were on the fence. It is very hard because there is not really another florist in her town, just tired of crappy service from retail lately. Maybe that's why businesses are closing up all over the place!

I ordered flowers for my mom as a surprise. Because I didn't have a definite idea what I wanted, I…read morejust gave a few general requests (colorful was one) and left the rest up to them. Wow! they did an amazing job. My mom is VERY picky about flowers and isn't easily impressed. She was so thrilled she sent me several pics then called them to say how it was the nicest she had received! Highly recommended!

Hands down the BEST floral shop in the area! You won't be disappointed with the quality or value…read morehere. I used another local florist last year and was so disappointed this place is on a whole different level!

I was pleased in the flowers Sweet Pea Designs completed for my cousin that is recovering from…read moresurgery! Excellent job! Cheers from Gresham, Oregon.

From the owner: Wedding Flowers \read more

I'm surprised this store has even this many stars. Their…read more"customer service" or rather lack there of is absolutely appalling. Whoever answers the phone is rude and just repeats himself as if that's going to make anything better. After not receiving the flowers I PAID for. I requested a refund to which he said "oh we don't do refunds. Dispute it through your bank." Okay sir. I definitely will and I'll make sure the BBB knows about your deceptive business practices as well. Don't offer expedited delivery if you can't fulfill even simple orders.

FURIOUS AND INCREDIBLY DISAPPOINTED!!…read more $150 down the drain. I ordered flowers for a friend who just had a family member pass away. Flowers were scheduled to deliver Monday, now it's Wednesday and the flowers still haven't arrived. When I called, the incompetent man on the phone said that "the recipients didn't answer the phone and they won't deliver the flowers unless if they answer the phone because sometimes people go out of town" My friend just lost a family member, I'm sure she isn't answering random phone calls from number she doesn't know, also I PAID FOR THE FLOWERS TO BE DELIVR D ON MONDAY???? I don't care if they didn't answer the phone?? They weren't the ones who ordered the flowers. I am extremely upset and distraught and very very pissed off. HIGHLY HIGHLY DO NOT RECOMMEND THIS HORRIBLE FLOWER SHOP THAT DOESNT OPERATE LIKE ANY OTHER FLOWER SHOP OM THR PLANET APPARENTLY. VERY RUDE EMPLOYEES AND SEEMINGLY INCOMPETENT.