terrible. i will never order again and tell everyone i know to never order here. Terrible service, people, and company.

So let's start by saying USUALLY edible arrangements turns out amazing. HOWEVER, Do not order from here. This location is a complete joke use Orland or Frankfort. I ordered fruit for my bf with no chocolate because we are trying to eat clean. Please tell me why the fruit delivered to his work got mistaken for something from a food pantry. How embarrassing.The Fruit was old. The brown card board box it was delivered in was for their white chocolate dipping sauce "Ray" the manager was incompetent to rectify the situation and was beyond rude. read more

Edible Arrangements - a close up of a box - Gift Shops Near Me - Oak Forest, Illinois

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Worst place to order from. I ordered flowers and Godiva chocolates. I received a bouquet of flowers with the jewel Osco tag of $19.99 still on it and chocolate factory candies. The manager had the biggest attitude and tried to give me a box of 6 chocolates. I told him I wanted a refund so he said fine but he's going to pick up his stuff first. As he hung up on me. How's this place even open. read more

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This Edible Arrangements store is amazing. The staff is super kind friendly and accommodating and they go above and beyond. My family member had a baby and ended up staying in the hospital longer than expected so I had to call the store who said it was no problem at all to move the delivery date. They also told me to call early in the day to the new delivery date if my family member was not back home yet. Luckily my family member was back home for the new delivery date but to my surprise the store called my to make sure she was back home and delivered the arrangement earlier than promised. My family loved the arrangement. It was beautiful and perfect. What a wonderful experience and awesome customer service with this store. read more

So I absolutely love Edible arrangements. I frequent the one in Mokena; it's awesome. Unfortunately edible arrangements have districts or regions that they travel to. I wanted an edible arrangement to be delivered to Flossmoor. I did a same day delivery. I ordered two 12 piece fruit boxes going to a business for two different people with the same message. I called to see if they could separate the names and put one name on each box. The manager/owner told me he could not plus they were already on the truck headed to the desired location. No problem, I thought; at least my gift will get there on time... The fruit never arrived. You got it...it never even showed up. I read the reviews and thought I would take a chance anyway...I should have paid attention to the reviews. read more

Worst experience EVER. Ray the manager is the biggest asshole. He does not know how to talk to people. I bought a sympathy platter for my parents as it was a one year anniversary since their son died. Ray did not make or delivery what I choose and paid for. Ray does not like being called out when he makes a mistake. I told him dude you need to look at your terrible Google reviews, he didn't care. Buyer beware, take your business elsewhere. Tried calling corporate but there phone system is not working. I was disconnected over and over. I wish I could give a negative zero rating as it would be well deserved. I can't believe this place is still in business. Pictures show the Sick Covid platter that was delivered and the platter I thought I was ordering. read more

Edible Arrangements - This is what I ordered on the website - Gift Shops Near Me - Oak Forest, Illinois

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I originally was going to purchase up to 75 fruit arrangements from this location. But after reviewing some of the previous issues that this location has I will go elsewhere for I don't think they're up to standard with the rest of the company and the way they take care of their customers read more

0 STARS!!! Scammers!!!!!! Do not order from this store unless you dont want your complete order delivered or a refund. HORRIBLE CUSTOMER SERVICE. Shame on you! Good luck ever trying to speak with someone. Had to refer to our bank for a refund! read more

Good Evening, I placed my order for 3 sugar cookies, 3 chocolate chip, and two of the birthday cheese cake which on the website had a Happy Birthday stencils on it. Upon arrival the happy birthday cheesecake did not have the stencils in there I also did not receive chocolate chip cookies instead oatmeal cookies. I proceeded to call the company and express the delivery was wrong. When I asked what happened to the stencils on the cheesecake Like the picture on the website he proceeded to say that he put whip cream on there in spelled out happy birthday with the sprinkles. Mind you they are small cheesecake so how could you spell out happy birthday with sprinkles. The person on the phone was very angry and telling me to Bring back the order and to have my husband not open it. I explain to the person that he had already eaten some of it because that's the way we found out the chocolate chip cookies were oatmeal raisin. The person on the other line proceeded to say what did I want him to do without giving me any kind of apology or compensation he was very rude and I just didn't understand why. I would never return or shop from this business ever again i spent to much money here and yet customer service is not a priority. It seems this is an ongoing issue with this particular Location and if I had read the reviews before ordering I would've never done it. read more

Edible Arrangements - Looks nothing like the pics on the website and cheesecakes didn't have the Happy Birthday stencils - Gift Shops Near Me - Oak Forest, Illinois

Received an email from Edible Arrangements that I had a free 12-count box of chocolate dipped fruit for my birthday reward. Oak Forest location is closest to my house. Went in to get it and the girl at the counter said I had to order it online. Thought that was strange. So right there, using my phone, I went on their website and there was no place to claim my reward. I asked her again as to whether or not I can just pick it up because there's no place on the website to claim my reward. She said I had to order online. Again, I looked and again, no way to order it. She went in back and got her manager. He told me it had to be ordered on the website, but only if I placed an order for something else would I be able to claim it. I told him that was not what the email said. No, he claimed, I had to purchase something else in order to claim my reward. I told him he was trying to scam me and walked out. When I got home, I called the Orland Park store. VERY friendly and helpful. She took my phone number associated with my account, put in my order for my FREE birthday reward (WITHOUT having to purchase anything else), and said to give them 45-60 minutes to get it ready. I did find out that each store is individually owned, which was the reason for the different treatment between the two stores. IMO, do NOT use the Oak Forest Edible Arrangements store, but DO support the Orland Park store. read more

Absolutely the worst place to deal with! Mother's Day gift was made by a fucking child! Paid $14.00 for a bear and $5.00 for a balloon that never came. Not to mention it wasn't delivered until 6pm ? $106.00 for shit! I want my money back. Pick this bullshit platter back up. read more

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Standing at the counter for 10 minuets without anyone there to assist. Finally after standing there and yelling hello for Another 5 min a man came from the back who could barely speak English....terrible!!!! Walked out!!!! read more

I ordered an arrangement to be delivered on Saturday (paid extra to be delivered before Mother's Day) and it hadn't arrived by 5 pm. Called the store and they told me it was out for delivery and would be there by 9 pm. It is Monday and it STILL has not been delivered. Their phone has been busy ever since. Tried calling corporate customer service and was put on hold and I gave up after 30 minutes!! I will never order from this company again and have already disputed the charge with my credit card company!!! read more

Not good at all. Ordered fruit arrangement for my mom for Mother's Day. Melons were hard as a rock. You can't tell me that the person cutting the fruit didn't realize this. Bull crap!!! I paid $75 for this. What a waste. read more

I purchased an arrangement for a friend that recently had a baby. The atrocity that I received is pictured below. I went to the store not asking for my money back, but simply asking that the arrangement I ordered be remade and sent to the same address. The man (who said he made the arrangement himself) refused unless I brought the original back. Clearly, I was not going to go to my friend's home and take back the gift that was given to her and her new family so that did not happen and I was out the $80. read more

Edible Arrangements - Gift Shops Near Me - Oak Forest, Illinois

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Avoid this location. They make the products look terrible and nothing like shown on pictures. Very lazy.

Needed same day service. Arrangement was fresh, beautiful and customer service was great!!

I ordered the little grill Father's Day arrangement. I ordered the one with 12 fruits. When I walked in to pick it up, the employee behind the desk was on the phone. When he got off the phone he said he was dealing with an upset customer. I gave him my info and he gave me my arrangement from the fridge. It was the grill but it was covered. When I was ordering, I thought the arrangement would look like the picture. Just like every other time I have ordered, the arrangement looked identical to the picture. Anyway, I asked him why it wasn't assembled? He said that's how it comes. I was a bit surprised considering the fact that I have never had to arrange my own fruits on the arrangements I have purchased. I asked him to arrange the fruits for me like the picture showed and he said that is how the order comes and it's easy to arrange yourself. Very disappointed. I've loved ordering from this company for many celebrations but this visit was horrible. These arrangements aren't cheap. I shouldn't be arranging them myself for the price I pay for them. read more

This store is horrible please don't order from here. They marked an arrangement I ordered online as "delivered" when the recipient never got anything. I spent 45 mins on hold and never spoke to anyone at the store. They called the recipient a day later asking "did you forget about your arrangement?" In the end we got it delivered but it came with too many frustrations. read more

Stay Away, Bad service. hello , on Valentine's Day my husband ordered me the edibles worth a little more than $100, it didn't arrive. I waited and waited, and then my husbands asks me to call them, I call around 7pm, the lady's says "our drivers are still delivering and all orders will be delivered today" . it was almost 9pm and my husband calls the store and speaks to Kristi and she give him an atitude and tells him " I can't give you the name of my manager" and she said that sorry we can NOT deliver it today, and it will be delivered tomorrow. They ruined our Valesntines Day. they promised to deliver it. Never Wver order from this location . actually this is not the first time. I ordered one before and the fruits weren't fresh ,horrible . my cell 708-714-7900 and my name is Dena read more

Very poor customer service, extremely rude over the phone. Would not recommend this location.

Avoid this location. It was still in the package when I noticed it was infested with fruit flies. I called to complain and the guy was arguing with me. He said he will have the manager call me, which has not happened. read more

Worst arrangement I've ever ordered. Customer service is even worse. I ordered an arrangement for my sister's bday to be delivered on April 12th. Delivery was on point and my sister was very happy and pleased. Until, she ate a piece of the fruit, that is. I ordered an arrangement and paid extra to have chocolate dipped pineapples included. The pineapples were every hard and not sweet. I actually thought we had gotten the core. Then once she tasted the cantaloupe it was hard and not sweet either. So I called and spoke with Ray. He was totally rude. He defense was, he had not received complaints from any of the other customers. I shared with him, I was not concerned about other customers, only my order which I paid for, and NOT the other customers. I requested to have the manager call me. I was told her name is Sabrina. She never called. I called back on Thursday. Ray then tells me his corporate office said I would need to return the product for a refund. I told Ray, that I am happy to do that and could, in fact, have done that, the first day we spoke. The next day which was Friday, I took the arrangement which had only a few pieces eaten out of it. Ray then told me he would refund my money and since it was Friday, I should see the refund by Wednesday at the latest. Well today is Thursday and still no refund. So I called back, Ray then tells me his manager, who I am guessing is Sabrina, did not put the refund through. These people are full of crap. I will be filing a dispute with my bank. Not only do I not have the arrangement, I do not have the refund either. Ironically, as I was waiting in the store for Ray to process what he told me, was the refund, another customer called and was inquiring about a refund as well. I don't know how these people stay in business. The smell in the store was horrible. We have no idea what we could be eating and how clean these people are. I suggest you run away from the establishment. Try another location. read more

I ordered my friend an arrangement for a new baby. Arrangement was never delivered, after I received a confirmation email. I called to cancel, I was told they don't know what happened but I would get a refund. It is 6 weeks later and I have called 3 times, but HAVE YET TO GET A REFUND. Today I called and the person that answered YELLED AT ME he doesn't know what I want him to do...he told corporate they never got my order. Oh, Ok. So sorry for the inconvenience. Don't worry about it. I love to spend $70 on gifts that people NEVER RECEIVE!!! Worst customer service ever. read more

i ordered an arrangement for a close friend, the strawberries that were covered in chocolate were actually rotten, and the melon wasn't ripe at all. when i called in to speak with someone . a person named ray identifying himself as the owner accused me of lying in order to get a refund . he was insanely rude and disrespectful and i would recommend that you patronize another location. ive been ordering from edible for years and never had anything less than exceptional service. i've never been so disgusted in all of my life. the experience with this location was horrible from beginning to end.. please save yourself read more

First time going to this location and the customer service is TERRIBLE! The guy Mike who was taking my order was texting on his phone and had a attitude. After I corrected him & showed him proof from the wrong information he gave,he continued to have a smart mouth. When I came to pick up the order,he was on the phone AGAIN! He got up to get the order and then sat back and started back texting,etc on his phone. He didn't open the box to show me order nor asked was everything ok. When I opened the box the order was incorrect and I told him but his concern was his phone. At that point I was done with his shitty customer service!!! I will not patronize this location ever AGAIN & will not refer anyone to this location!! read more

I placed an order online a day before to be picked up at 9:30am, i arrive at 9:30am and Manager/Only employee named Rey was on the phone explaining something to an angry customer. I waited for 20 minutes for him to finish his phone call, when he gets off the phone and ask what i needed (rude tone) I said i was here for a pick up. He immediately answered it won't be ready till 10:30. He didn't look up my order, nor took the time to see what i ordered. I told him i had placed an order and the pick up time is for 9:30, i can not do any later because i am no where near work. He immediately said I can get it done at 10:30 or you can cancel your order. He was persistent on wanting to cancel my order, i had told him i had already paid for it with Paypal... and was wanting to get this as a gift for a co-workers birthday. I was already sadden and upset on how my order was treated and had asked to just cancel it and went back to my car. My husband came back into the store and said Can you get it done by 10am? Rey said 10:15 the earliest. Not sure why Rey didn't tell me this, but we waited and got half of my order. (THEY DO NOT DO THE STRAWBERRY CUP ORDERS) read more

Never got the arrangements from fiancé. It's been two days and I have yet to receive anything. Make it easy on yourself and avoid this location. read more

TERRIBLE CUSTOMER SERVICE. They always close before the time they say they close and leave the door unlocked so they don't get in trouble but when you walk in the say they aren't taking customers anymore for the day. They have rude employees that just sit on their phones and won't even look up to tell you they are closed even though they aren't supposed to be. Never again will I spend my money with such a ridiculous location like this. read more

I went in on Friday Aug 31,2018 around 2:45 to order a arrangement for my mom 92nd bday. I wanted it deliver that day but was told it was impossible to have it deliver that day but promised it would be the next day before noon. By 3;00 it still was not there and my mom was leaving for the night and when I called to check on it still wouldn't be there till 5. I told them to just cancel it then and they said they would credit my account. Well here it is Wednesday and still no credit and now they are not even picking up their phone and I have been calling since the store opened at 9am. Better off ordering from the Orland store since I never had problems with them. Very disappointed in the Oak forest store !!!!! read more

Wanted to send a basket for my wife on her birthday. I asked for a morning delivery I like it there before she went to lunch. They can only get it there by 1pm. I gave the address it is an office building with a suite number. I gave my cell if there is a problem. They called my cell at 5:45 looking for my wife. They said they had a truck break down. They had to call another location 20 miles away to deliver. I said she has left work already. I asked why am I getting a call now. "we were too busy". When I complained to the corporate office they said the owner will call me in 24 to 48 hours. You guessed it no phone call. You need something sent for your wife fella LOOK SOMEWHERE ELSE!!! read more

I was extremely disappointed with the arrangement that I ordered for my grandparents anniversary. The fruit had absolutely no flavor. I have heard such good things about these arrangements and was extremely upset when this one was awful. I will not be ordering from them again. Complete waste of money. read more

I ordered something for delivery today and it was not delivered today. Delivery was never even attempted. When I called the store to find out the status of the delivery, they claimed to have called the recipient two times and left two voicemails. The recipient was home all day, has no missed calls nor voicemails. The employee was rude unhelpful and insensitive to the fact that someone may be upset that the delivery was not made on the day it was ordered for (imagine that?) Edible arrangements own delivery policies say they will leave a note at the door if delivery was attempted--no such note. Very upsetting, people order things for delivery on a certain day for a reason. When I asked for a refund, the woman said she wouldn't help me and that I would need to talk to a manager tomorrow. Hoping the manager is helpful. read more

This place is amazing. I ordered a fruit arrangement for a friend who was ill for a pick up. It well exceeded my expectations. The staff was very nice and the arrangement was beautiful and the fruit was amazing. Highly recommended. read more

Horrible. Stay away. I ordered a large Congratulations bouquet for my future daughter in law. Graduating with a MBA and needed for a large party. When I picked it up it was in a Valentines Vase!!! Red with White hearts. I understand the vase may change a bit from the order on line but to did not expect them to use an out of season vase. When I asked for another she said they did not have anything else in the store. This business seems to keep a small supply of stock and will push anything off on the consumer that they have not sold previously. This arrangement would have been an embarrassment to my family, and guests and to your business. I had no gift to bring. Why was I not contacted to say they have a limited supply of stock. Why didn't they get a vase from another store? I want a full refund. The girl at the counter could not give me anything to show that I did not receive the product. This location is very poorly run and managed. Confirmation # W0057946218 read more

You know those times when you should've looked at the reviews and didn't, but then you had a bad experience and you see that everyone else has too? Yea, well I placed an order with these sweethearts for delivery. It was never delivered, so I called to follow up. No one answered, so I called the national customer service line who finally got ahold of them and they said that they had tried to call me multiple times (they hadn't) and when I called them out on their lie, they changed their story and lied again and again. It would've been a little humourous had my 280 bucks not been on the line, or if I didn't have a pissed off toddler in the background, but my patience wasn't quite where it normally is. Essentially, they refused to deliver my order because they thought the charge was fraudulent because it was a large order. Urmm, ok. But, they still charged my card, because that makes total sense. Take the money and don't deliver or make it because it's fake. Ok. They said they'd cancel my order and that I'd "probably" get a refund. Um. So, I'm out of a lot of money and don't even have a damn poorly cut pineapple to drown my sorrows in. I'm sure the other stores are great, but please stay away from this one unless you're a gluten for frustration and have money to donate to a bunch of really not very nice con artists. read more

Wish I could give this company 0 stars!!!! I called to find out when my order would be delivered and ended up getting yelled at by the manager. I called corporate to complain about the poor customer service I received. After not hearing back from the store owner I called corporate again. The number they gave me to call was for the store I called the first time and got yelled at. The person to contact was a different name then who yelled at me. I called the number and the person who answered sounded like the person I spoke to the day before but answered to the new name I had. As I began telling him about my complaint, he said he didn't feel he yelled at me when I spoke to him. I asked him about the two different names and he said he goes by both. I told him there wasn't any point talking to him since he was the person I had a problem with to begin with. I called corporate again who was very apologetic for the whole experience and would contact me again after speaking to a few managers about what to do with the matter. I haven't heard from them again. I will be ordering flowers from now!!!!! read more