Edible Arrangements is a great option for something sweet and healthy-ish. My MIL got me a red velvet cake with chocolate covered strawberries on top and it was pretty good! The process of ordering was easy and we were able to pick up the cake on the same day. The cake was beautifully decorated. Simple and perfect. Taste wise it was decent, I've had better red velvet cakes and I've also had worse. It was a bit on the drier side, however, the chocolate covered strawberries made up for it. They were large, juicy, and oh so deeeeeliciois. The size of the cake can easily feed 8-10 people. Depending how large your slices are but still. read more

Edible Arrangements - Red believer cake with chocolate covered strawberry - Florists Near Me - Naperville, Illinois

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It's crunch time. Valentine's Day weekend. They were really busy and booked. But, I was able to come in, select and pick up my order. The employees were really attentive and friendly. If we're in the area, we will return. read more

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Very accommodating to me for a slight change in my order. No additional charge and my tray would arrive on time. Thank You for one less concern on this Thanksgiving holiday read more

Beautiful arrangement and great customer service. I look forward to purchasing here again.

Claimed they closed early so my set pick up time for my mother in laws birthday gift was ready so early it was so inconvenient. Why let me schedule a pickup time at a time you claim to be closed? I had also gone in for a smoothie and was faced with rudeness and a lazy response as the machines were not clean or on. I would have gladly waited for her to turn on the machine & make me a smoothie but I was waved out... not even one of those new cupcakes or a fruit cup in the front coolers. This store seems like an overall lazy & disrespectful environment, extremely unprofessional. So disappointed in the service. read more

They were great , made my Mother in Laws 80th birthday even more special. They took care of a little issue that was not of their making and made it right, above and beyond. I use them for all the special occasions I can't be there for, and they have not steered me wrong yet! read more

Wow just talked to a person at this location - she was horrible. Very short and rude and very unprofessional. I will definitely choose a different location for our next order. read more

Did you know that you can pick up an arrangement from Edible Arrangements? I needed to go visit a friend of mine who I haven't seen in over ten years. She was having a little get together for all of us gals. She told me she had everything laid out for our meal and that she was cooking all day. My mother told me to never go to a person's home empty handed. I like to live by that rule. Enter, Edible Arrangements. Marlo answered the phone and told me all about the different options I had available. She was so incredibly helpful in helping me since I was being so fussy about the arrangement. I told her that I didn't want any chocolate on there and lots of pineapple. She was up for the challenge! She told me what time it would be ready for pick-up. The location was super easy to get to and in such close proximity to my friend's home. My day was getting off to a great start. I got there about 20 minutes before I should have and I was greeted promptly. Much to my surprise, out comes Marlo with the most beautiful edible arrangement! Right on time with minutes to spare! There is something about great customer service, punctuality, and flower shaped pineapples that really makes me happy. I paid and left very excited to see the look on my friend's face when I give this to her. That should be the mantra of Edible Arrangements, delivering a smile with every arrangement. Well I got to her house, she was elated and even used the arrangement as the table centerpiece! After dinner we all sat around it and devoured it. Thanks Marlo at Edible Arrangements! read more

I should've looked at these reviews before making my purchase. The rudest customer service ever. I was immediately given an attitude because instead of the six balloons I purchased for my sick sister was only three. The rep knew it was only three and didn't bother to call or refund and wasn't planning on it until I called. She hung up on me when I asked for her name. I called back and asked for the manager and she refused to give me that information and again hung up on me. Besides the balloons, the flowers they sent I could've gotten at Coatco for $25. I would not recommend this location at all. Dishonest, bad service and bad product. read more

We love the these...the fruit has always been perfectly succulent and the arrangements appealing. We have bought them as gifts and to serve as desert at special occasions. They are pricey' but not more than ordering flowers...and heck, you can't even eat those! My problem has been with this location, the one closest if I'm picking it up, which seems to be a bit disorganized. We once tried to order online and for pick up the following weekend. They didn't have our arrangement when I went to pick it up, and said they could not make me one. It was the holiday season amd they had temporary employees (college kids on break) who didn't know how to handle the situation. It was a fiasco I'd rather not rehash. Suffice it to say, customer service was the pits. If you do end up with what you ordered, however, you won't be disappointed! read more

This was my first time ordering an Edible Arrangement and now I'm hooked. The fruit was fresh, the delivery person was very kind, and everything arrived on time. I can definitely see myself ordering from this location again and would recommend their services to friends and family. read more

Extremely disappointed with this location. The gift was $29 but with delivery I paid $53. They called to tell me they can't deliver at 10am, the day before. instead they could have been honest and said we have too many orders and it'll be after hours(once my husband left the office). Extremely disappointing to tell me husband there will be surprise for him ay work and nothing. Sorry. Will not use again or refer unless you remedy what was truely your mistake in taking more orders then you can handle. WOW SO MANY BAD REVIEWS. I hope your reading them. read more

Absolutely wonderful experience! Tammie was amazing. She personally took it upon herself to make the absolute best, jumbo chocolate covered strawberries and deliver to our family. So so tasty and very professional and helpful. Looking forward to our next order read more

I placed an order on feb 5th to be delivered to my husband on feb 14th. The store called and left me a vm at 4pm feb 14 stating my they were not going to be able to deliver my order. I have attempted to call back several times and it goes to voice mail. Extremely upset right now that I placed the order a week in advance and they wait until 4 pm the day of delivery to tell me they cannot deliver it but yet they already charged my card for the money Will never use the again Update feb 15: still no one has returned my calls and I have now been on hold for the corporate office for 38 minutes and counting and no one has picked up yet. This is by far the worst customer service I have ever experienced read more

Decided to purchase an arrangement for same day delivery. Was doubtful it could be pulled off. To my surprise the Naperville delivered! Kudos! Highly recommended read more

I ordered an arrangement for daughters 40th birthday and I have to say I was so excited but disappointed it was not quite what I expected, the pineapple was chewy like pineapple cores and strawberries had marks on them, the apples were quite sour and everything tasted dated like it was stored in fridge a few days, this was my first time ordering , my mother-in-law got one sent for her birthday and it was quite delicious, I've been waiting for a review from Edibles but did not get one so I thought I would reply on my own, Sandra Supol-sandy.supol@hotmail.com (847-521-0600) read more

This review is about the Edible Arrangements store at 18101 Preston Rd Suite 209, Preston Frankford Center, Dallas, TX (972) 250-2120, 972 250 2120. The service there was excellent!!! I ordered fruit and cookies as an alternative to flowers for Valentines Day for our son and his family. My decision to choose Edible Arrangements was a great one! The online ordering was problem-free. The staff prepared a first rate arrangement, the cookies were fresh and delicious according to my son and his family, the fruit was in abundance and looked beautiful, and the balloons were exactly as requested. It is clear that the anonymity of online ordering did not hinder the staff from putting love and care into the preparation of the order. Vernell, the owner, delivered it due to the challenge of driving in Texas during the weather disruption on Valentine Day. I had to contact the store and he went out of his way to get back to me which was excellent customer service. You can't miss giving this store a try when you need a special gift. read more

Great customer service. When the delivery got delayed for my order it was replaced with a brand new fresh arrangement and a Mylar balloon was added as a bonus. read more

We love sending and receiving these. The fruit are always fresh and sweet and the arrangements are beautiful. They are on the pricey side but you're paying for quality fruit. Some places have poor customer service but this location is great. read more

Edible Arrangements - Huge chocolate covered strawberries! - Florists Near Me - Naperville, Illinois

I have ordered from other edible arrangements. Ordered from here. They are open until 5. Was hoping to get my nephew something today or tomorrow. When they received the order around 2 they said the driver just left for that route and they don't deliver on Sunday which should be on their website. Monday he needs to go to the doctor, to have casts put on. He broke his arm and his leg. Had surgery on Friday and home on Saturday. I asked for Tuesday early. Since I am waiting 3 days from ordering. The earliest is 1 pm. The driver will ever back by 4pm today. I think he could get there and back in less than an hour. Disappointed with the service. Hopefully the fruit will be fresh. read more

I love ordering Edible Arrangements for friends and families. Normally, I have them shipped out but this one is right around the corner from my house so I can pick them up now. I did not know you could even do that. I have both ordered arrangements for other people and received arrangements from other people out of this location and I've always been more than pleased. The fruit is fresh and I absolutely love the chocolate covered pieces! Not to forget how beautiful the arrangements look. They can get pretty expensive but I think it's a great, healthy alternative to sending fatty cakes or cookies for a gift or other special occasion. read more

the worst company. horrible and most disrespectful customer service. do not waste your money ordering from this company. they will never deliver. had ordered a fruit platter 5 days ago for a a family member's anniversary which was yesterday and they still haven't received it. when i called the customer service, he hung up the phone. i'm going to be filing a complaint to bbb read more

Received a fruit arrangement from this location. I know these are pricey as my husband sends them to clients. He will not be using them in the future as we found mold on several pieces of fruit. Not just a little mold but large pieces of mold that took a day or two to grow. What a waste of money and fruit. read more

I've been here twice now and each time was a great experience. I got a gift for a family member and it went over MUCH better than regular flowers. Second time around, super nice staff and patient with me because I didn't know what I wanted. (I'd recommend the pineapple/chocolate pops if you are looking for a lowfat low carb treat) read more

I would not recommend using this location-EVER! Their actual phone message, says "They will NOT REPLY to your call". I tried all day calling to see if anyone would pick up, no luck. And tried all day locating my shipment that was sent to my co-worker, and it never delivered and I have NO WAY of getting a hold of this location! OMG-WTH! DON'T USE THIS LOCATION. read more

I was looking at something other than flowers to give my Wife for our 4 year anniversary and I thought I'd give edible arrangements a try! Marlo helped me choose something and was very helpful! got my wife the Watermelon Kiwi Summer-tini and had it delivered to her work. When it got there all of her co-workers said "Oh man! Someone must really like you!!" It was TONS of fresh fruit and Chocolate Dipped Fruit! Her Coworkers also had some and there was more than enough to take home! She enjoyed it Very much and We would use edible arrangements again! Thanks again Marlo and Edible Arragements!! read more

My MIL told me on Sunday she had an arrangement sent to me. It's Wednesday and I'm still waiting for it. Mother's Day passed and my birthday is here and still no word from the company to even let me know there is a gift for me. If my MiL didn't tell me I would never have known. I have called three times. No response and no call back, no person actually answers the call. Modifying my review to 3 stars instead of 1 because I eventually got hold of someone on the phone and I love those chocolate covered bananas.... read more

Chocolate covered strawberries are so easy to make yet my boyfriend paid 30$ for strawberries with almost no chocolate on them. If the box wasn't wrapped in a ribbon he wouldn't of bought them. Very disappointed read more

I WOULD NEVER USE THIS LOCATION (NAPERVILLE AND DOWNERS GROVE) AGAIN. THEY GIVE YOUR PRIVATE INFORMATION OUT TO PEOPLE WHO WERE NOT THE TRUE RECIPIENT!!! I AM DONE WITH EDIBLE ARRANGEMENTS! I anticipated this arrangement would be sent to brighten someone's day but instead, this arrangement and whoever answered the phone (who I believe was the manager) caused so much conspiracy. It was a breaching of privacy. Thinking logically and with common sense, you would think that the store would not be able to give my information out to ANYONE. So now my name and personal information are out there! With the wrong people! Still waiting for the owner, Greg P, to call back and reconcile with this matter HA HA HA. Thanks a lot Edible Arrangements, I hope people think twice before ordering from the Naperville/DG location. read more

I am only giving 1 star because it won't allow me to give zero stars. This location might have the worst customer service I've ever experienced. My partner ordered an edible arrangement online on September 23, 2020. He cancelled the order well before it was fulfilled because he chose the wrong item. The item never got to the point of delivery or anything. The Naperville location stated that they had to transfer the order to another location because of service area and told him to call that location. There has been nothing but complete run around for the last 7 weeks. Every time he calls, he is told someone will call him back, whether it is the Naperville location or the other location and they never do. I took matters into my own hands yesterday and called spoke to Tammy (who stated she was the owner), who made a lot of excuses. I was upset and I let her know that after explaining the situation and WHY I was upset, but her demeanor was extremely defensive and dismissive. What was supposed to be a surprise delivery for me has just been a headache and I've had to get involved to try to get anything resolved since they keep giving my partner the run around. Tammy said she'd need to transfer the order in the system back to her location in order to process the refund and to call back the next day to give her time to do that. She said when you order online, it is a mess. She also stated that the person who knows how to do these things is out sick because she is 37 and having her first baby....all things that I DO NOT CARE ABOUT as the customer. This was no small order as it cost $106 and the item was never received or refunded. I don't need to know the details of your staffing issues, all I need you to do is to rectify the situation. My partner called the Edible Arrangements back today as she requested, and granted he called 15 minutes after the timeframe she told us to call, but he was told that she was not there and they took his name and phone number down to call him back AGAIN. I do not have confidence that anyone will call him back. It is ridiculous that 7 weeks have passed and no one has done anything to try to make this right. The so called "Certified Happines Commitment" that Edible Arrangements so proudly boasts about on their website might not apply to this location. DO NOT ORDER!. read more

Agree with other reviewer- I was very pleased with their service. I walked in not knowing I needed to pre-order, but the man at the counter helped me with exactly what I wanted and made it as fast as he could and it turned out beautifully, and yummy! Perfect gift for any occasion. read more

My mom wanted to send my girls something nice for their first day of school so I called inquiring about an arrangement with chocolate covered strawberries in it. After telling her what I wanted and to put on the card "Happy First Day of School!" it cost $65 for a very tiny arrangement and the card read "Happy Birthday at School". Very disappointed. read more

I am very disappointed with your delivery procedures. You sent a woman to our home IN THE DARK without notifying our family in advance. We do not answer the door to anyone especially at night unless we are anticipating a visit. Have you never heard of home invasions? I have a 73 year old husband whose life I do not intend to jeopardize. I relayed my story to your manager, Megan. She did not apologize...rather saying that she would make a note of it. How unprofessional! No delivery from Edible Arrangements or any other vendor is worth this potentially dangerous situation. read more

I'm a regular customer Fruit is always fresh, I've never had a bad arrangement, great quality. Everyone is very helpful, awesome service. I always order for my Daughter's birthday, it's now a family tradition, forget the cake and get an Edible Arrangement. I was recently invited to an event, I wanted to bring something, it was kind of last minute, this store made me a basket in less than an hour. Its better than flowers, good for you, even if you are on a diet, fruit is always welcome. I LOVE THIS STORE! read more

Fail. I paid $130 for a large arrangement for 100th birthday including delivery on the exact date. Called the very morning of the delivery date to ensure the fruit would be delivered that afternoon. It was not. When a customer specifies the delivery date in the order and calls the same day to confirm timely delivery, to fail to deliver on time is simply unacceptable. A refund has been requested, but the store clerk said the manager wasn't in today... read more

Horrible service, purchased arrangements for my wife's bday, called edible arrangements to get assurance that they will be delivered before 5pm since we were going to a dinner. Even after they OKed it, we got them at 8:30pm!!! After i called them they said they have no record of the request and the delivery is within their delivery time of until 9pm!!! Will never deal with them read more

My husband received an Edible Arrangement for Christmas which was not edible. It was made from tasteless unripened fruit. Since I give so many of these away to clients, and know these are pricy, I suggested we return it. We took it back to the Naperville store and the gal took it and said the manager would get back to us. Since the manager did not get back to us, we called them and they said that they had no record number of any order and no record of us returning it back to the store. After calling the manager they said there was nothing they could do to help us without a record locator and would not give us even an aknowlegement that we had returned it because we couldn't prove we returned it. They said they have had a lot of turn over even though we described the young gal that took it. They rudely said "just call corporate!" I certainly won't be doing business with them again, ever. read more

Let me begin by saying , I have ordered here before, and have been happy. However, this time, not so much. We wanted a nice hostess gift for a holiday party we were invited to, and ordered a beautiful arrangement in a cute drum holder for the holidays. What we got was a light purple basket. When we asked about changing this out for something more seasonal, we were told that our receipt says the holder may be substituted. Sure, I understand if you are out of a certain item, a reasonable replacement can be made. But how about trying to stick with the holidays, and if you can't let me know, so I can make other arrangements? No, a purple basket-looks like a leftover from Easter. We were told, if we want the drum, come back next week. no thank you. I'll try their local competitor next time. read more

The service here through Rachel was excellent!!! I ordered a gift box for my cousin as that was suppose to be a surprise so to avoid asking her for the address I decided to look her up using the white pages and I ended up getting her old address. After I realized I had the package shipped to the wrong address I called and was expecting to pay for another arrangement but Rachel immediated resolved the issue by offering to send a new order to my cousin at no additional charge. I am very impressed since this was my mistake and it's so hard to find great customer service these days!!! I would definitely recommend this business to anyone looking for an Edible Arrangements with Excepetional Customer Service since they exceeded my expectations!!! Thanks Rachel!!! read more

STAY AWAY!!!! I placed an order at 1PM for business delivery (which means it must be delivered by 5PM). I received a call immediately stating that it would not be delivered because they were "too busy". I contacted the live chat and informed them I wanted my order cancelled. At that point they told me the store had my arrangement on the truck and that it was "out for delivery" and it would be delivered by 5PM. PERFECT! 5PM comes around and the arrangement has not been delivered and the "track your order" link says "arranging order now". Immediately I contact live chat again to be informed that nothing will be delivered and my order has not been canceled by the store. I look like a great boyfriend at the moment. Thanks Edible Arrangements. For nothing. read more