Order delivered timely and looked well put together and was delicious . I will definitely recommend this location

My son surprised me 2 days ago with an arrangement of flowers. The order also came with 4 chocolate covered strawberries and 2 covered pineapples. I ate a chocolate covered strawberry and it was delicious, but when I tried the pineapple it tasted as if it was the core. I could not chew it. The flowers were dead so I called them. I was told I would receive a replacement order yesterday which never came. I called them today too but no one has answered the phone. Edible you get 1star only because I have to give one. read more

Edible Arrangements - A wilted dead rose - Gift Shops Near Me - Hagerstown, Maryland

I would give this store location zero stars if it were an option. On June 6th, I ordered a package bundle for my sisters birthday. At first, they didn't have the balloons and left me a message 10 minutes before delivery. Then when they delivered the package, my sister received wilted and dead flowers. When I called them, they asked if I wanted a refund or a "fresh" bouquet and I asked for a fresh bouquet to make up for the previous one. Two deliveries in a row, they sent wilted and dead flowers. At this point I wanted a refund. However, when I called the lady on the phone kept telling me their manager wasn't available and that I would receive a call back. I called three days in a row and was told the same thing. It has been over a month and still have not received that call back or refund. Terrible customer service. Do not order from them. read more

Edible Arrangements - Wilted/dead bouquet - Gift Shops Near Me - Hagerstown, Maryland

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I received this today and what a delicious treat! The Fruit was incredible fresh with the chocolate that blended just perfectly. It was delivered so I cannot answered many questions except about the product. The gentleman who delivered it was very friendly. I felt as if he not only enjoyed his job but loved seeing the happiness from the person receiving the gift. So that made it even more special. The fruit and chocolate. Loved the different types of fruit! It was all juicy, fresh and the Strawberries were HUGE! The chocolate was a perfect compliment to the fruit. If you are looking to send an Edible Arrangement, try this place. As a recipient of a gift from this place, it is still incredible! But not for long as it is delicious! Would I purchase from here? You bet! read more

Edible Arrangements - Edible Arrangement after taste testing several pieces! - Gift Shops Near Me - Hagerstown, Maryland

Ordered an arrangement for my mom in MD. Online ordering was a breeze. Delivery was as promised, presentation was amazing and quality was great. I will order again! read more

Edible Arrangements - Ordered an edible arrangement for my mom. Delivery was as promised, quality amazing, and presentation was great! - Gift Shops Near Me - Hagerstown, Maryland

This place is the worst I have ever dealt with. I placed my order weeks ago for today since I wanted to do something cute for my 1 year old niece. I called this morning to see how the delivery works. The person I speak to gives me an attitude and was just so rude. She keeps having me repeat myself so I speak louder because she says she can't hear me. I then say bye and hang up. I wait over an hour and call back to speak to a manager and I end up speaking with Sandy. I let her know I would like to speak with the manager. She advices me that the manager is out of the store but that she would be back in 20 minutes. She takes my information down and she takes the time to explain things to me. She the let's me know that she will leave a not for the driver so that they could deliver it ASAP when it's time for residential deliveries. Before I hang up I remind her I still want the manager's call back. I waited over an hour for a call back that never came. I call them back and ask for the manager. I was told they could help me. I tell them I would like the manager because I requested to speak with them earlier and was advised I would receive a call back that never came. She proceeds to tell me the mama her is extremely busy in which I tell her I understand but at the same time I was advised that I would have received a call back in 20 minutes (over an hour ago so I would like to speak to her. As she gets on the line she is rude and proceeds to cut me off. She tells me the First Lady that answer's doesn't work there and she is only there to help. I tell her then if that is the case then she should not be answering the phone at all. Mind you the time I speak with the manager was after 12 pm. She then tells me that she will make sure my niece's order goes out now. Fast forward to close to 5 pm and still no delivery. I call again and speak with Jose who advises me that the delivery order will be going out now because the driver is there. With him saying that it makes me so angry because then why did the store manager lie and said it would have been leaving soon around 12 pm. Jose tells me that he is sorry and that he will be waiving the delivery fee and would be adding additional things to the order for free. As he is speaking I hear someone in background advising me that the order is already out for delivery. He also lets me know that he will tell the driver to make sure my order is the first delivery the driver makes. I say thank you. 5 pm turns into 6 pm and 6 pm turns into 7 pm yet still no delivery. I try to call but of course they don't answer. I keep calling no response. I then proceed to hound my sister to see if it came but it didn't. By the time it turns 8 pm the store is closed so can't even speak to anyone and I am just angry. I get an email at 8:06 pm that states the delivery was made. I call and text my sister so she can check and let me know if it came. She advises me it was never delivered and she just checked outside but there still was nothing there. At this point I am furious because I placed my order in more than enough time so something like this doesn't occur. Now I am here just mad, angry, upset and disappointed because something I wanted to do for my niece didn't happen. Also angry at the fact that it wasn't delivered but yet they had the nerve to send me an email saying it was delivered. I want all my money back and then some because I didn't pay for my niece to get it the next day or anything. She should have received it for the day I requested. Their customer service sucks in all levels so I need someone to make this right for me and I will be going to corporate on this issue as well. Totally disgusted by this store that clearly was not properly prepared. Reaching out to corporate online tonight and hopefully again tomorrow. Horrible service please use somewhere else for your arrangements. read more

Happy that my mother enjoyed her arrangement for Mother's Day im so pleased with the service and presentation of my order

I have ordered edible arrangments in other areas but not at this location. My order was delivered late at night, 9:00 PM without a note saying who had sent it and no balloon which I paid for when I ordered. Based on this I would give this location a below average rating. read more

Ordered an arrangement for pickup 5 days in advance. There was no online update to my order status, so I called the day before to ensure I could pick it up at 9 when they open. When you place an online order, it allows you to select a pick up time, but I never saw the pick up time listed in the order confirmation. (I wanted 9 because I work night shift and this location is already 45 minutes from the house.) So anyway, I call *during business hours* and the automated message played for 18 minutes, no answer. With this phone still connected, I take out my work phone and call from that phone too. Someone answers. I ask my question- a simple yes or no. Will it be ready at 9am? I was asked for my last name, order date, and placed on hold. 26 minutes later...I realize no one is ever coming back. I hang up, call back (6:40 pm- still 20 minutes before closing) and now I'm directed to an answering machine. Unbelievable. I leave my name, order number, order date and a brief message. I knew there was no chance they would even bother to call me back that day, but I figured they would at least call me the next morning. The gift was for my anniversary, so I wound up leaving work (totally panicked that I wouldn't have a gift) and went to a different store to buy a last-minute gift. Customer service was obviously terrible. I cannot speak for the products since I never got anything. No, they never called me back. Yes, they still charged my card. Just say NO to the Hagerstown, MD location!!! If you're in VA, the Leesburg location is great. read more

Wow, love this location. I ordered an edible treat from this location for a birthday delivery, and they were extremely helpful! They were not able to deliver the first time, so they immediately followed up with me when I called and reassured me they would send out a new batch if they had to re-deliver the following day. They delivered the birthday arrangement, and they look beautiful! The sizing was perfect and the presentation of the arrangement was so cute! Thank you for doing such a great job and for providing such great customer service!!! (I have ordered from another location and they were not as attentive to detail as this place in hagerstown). Thank you to megan, stephanie and the entire team!!! read more

Ordered online a box of strawberries for my daughter who got anew job...asked to be delivered and paid the extra cost. They gave her the wrong items and she has allergies to some of the items they sent. They did not contact me to let me know they were substituting. Lady at local location VERY rude - blamed others in her location. She did offer to send again - did not take the chance. Do not use the Humble location for any of your needs. Go elsewhere to do your business. She did credit my account and hung up on me - called the customer service and they were at least nice and apologized. A formal internal complaint was made. read more

The edible arrangement was beautiful and large enough for a group of 10 and most important delicious. Pick up was easy and a available on 12/23 read more

Update: I received a message from manager that I will receive a full refund so uping my review on Yelp because their product was fine but the working made what was supposed to be a nice gesture to a friend that lost her pet an unpleasant one. I appreciate the prompt response to my complaint and hope employee was explained the meaning of customer service.. Thanks you Original Post:I placed order for friend who had lost pet on 12/15/2014 and never heard from friend so checked and status was unsuccessful delivery so called friend and she said there was nothing on her door saying something was trying to be delivered or no one called and in addition no one bothered to contact me with information I left. I requested this order be canceled since was over a week and next thing I know they magically get in touch with her and then have nerve to ask her to come and pick up because they were so busy with deliveries which was very uncalled for. I will not use this company again and for sure this franchise. The young "lady" using term loosely was very rude to me and just had nothing to say along any kind of apology but just arguing with me on phone. I tried to call back to speak with manager and she would not answer phone. Please, if you need to use an edible arrangements in Hagerstown, choose one of the others and not this one if this is how they handle their customers for the price you pay for these arrangements. I would have been happy with an upgrade offer, certificate for discount on next purchase, anything but just kept being argued by the person on phone which is NO way to do business. I've reported them to PayPal, Corporate and considering BBB. read more