This was the worst customer service I have EVER experienced. I arranged for a delivery for my boyfriend and the driver called to notify me that he was not home and I gave specific instructions on where to place it. This was a surprise and my boyfriend could not find any indication of a package waiting for him. I had to tell him what was ordered and he sent me a video proving that there was nothing at the house. My driveway is also 200 yards long in the woods so no way it was stolen. I called the company, spoke to Chris, who asked if I could come to the store to pick a new one up. Mind you, I was out of town on business and he asked if my boyfriend (whom the gift was for) could pick it up instead. When I said that would not work, he begrudgingly agreed (he made it seem like it was a huge inconvenience) to deliver tomorrow at he time of my choosing (4pm). I received a call from the driver at 12pm asking if I was home because he was "in the neighborhood" and when I reiterated the 4pm drop off, he got very annoyed. I received a call again from Chris at 4pm stating that no one was home (my bf is a nurse and had an emergency at work) and the driver was staring at the alleged package from yesterday. It was never delivered. They left an old package in front of our garage (which is how we enter the house) along w a new one. How we would have managed to enter/exit the house without seeing the original package would have been impossible. When I called to confirm we received the new one and explain that there was no way it was delivered yesterday, I received a very rude response. I was about to ask to file a formal complaint and was met with "thanks for your call." Click. I suspect that it was never delivered and left in the van. Based on the unprofessional and rude experience we had, neither of us are comfortable with consuming the fruit for fear that it was tampered with out of spite. I ended up speaking with the owner who stood up for her driver and insisted I meet with the employee so he could apologize and give me strawberries. He did a nice job of owning up and admitting that he hung up on me. He shared that the driver was fired because they actually found out that he lied about delivery and they sent me home with only 6 strawberries as collateral even though I spent well over $50. Upon opening the fruit at hone, it was not edible. The strawberries were not fresh and had to be disposed of. read more