In my opinion edible arrangements are dramatically overpriced, which is why I knocked off a star, not because of anything this location did wrong. I ordered an arrangement for my coworker around 9:30 thing morning. I scheduled pickup for noon but didn't get there until shortly after one. The arrangement was exactly how ordered, including the speciality chocolate dipped pineapple in the shape of a high heel I added to the ordered. read more

Edible Arrangements - High heel close up, a $4 addition to the bouquet - Gift Shops Near Me - Deer Park, New York

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This is the worst store with the worst customer service. If you're waiting for a call bank from "Ahmed" with any problem you might have I wouldn't hold your breath. Do yourself big favor and just order from someplace else. read more

I was ordering a gift today online and decided to call the store. It is my friends birthday and I wanted to make sure it would get to her today. I asked the very rude person who picked up the phone about ordering today, he reply was can't you order online....way to go no customer service read more

I ordered chocolate covered strawberries and flowers that came dead and the fruit was old and not fully covered with chocolate. The owner was getting back to me and I'm still waiting. Stay away!!! read more

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VERY DISRESPECTFUL!The so called owner delivered my chocolate and Roses. He handed me the items like it was a baton in a relay race. While still on the phone, he never looked at me once. He never acknowledged my presence, like I was a dog. I told my family to never order from that place again! I can see why they have such a low rating read more

Stay away. I don't recommend this location. My boyfriend ordered something for our anniversary to be delivered on the DAY OF our anniversary. He was notified that it was delivered to our home, to find out it was not delivered to our home. He called them and stated that we did not receive the order. The manager insisted that it was delivered to us. When they described the person who supposedly opened the door and received the package, the manager stated a Black woman received the package. Noone in our home is Black. So clearly they went to the wrong door. Instead of immediately rectifying the situation, the manager continued to insist that it was delivered. And then finally stated that he could have a new order completed 2 days later for pickup. My boyfriend contacts him the day he said it would be completed and the manager stated "it's really busy today. It can be done tomorrow." My boyfriend then requested a refund instead and the manager then stated it can be done later in the day. We go pick it up. The manager spoke to us as if it was our fault the delivery went to the wrong location by saying "from now on make sure it's the correct location." Instead of apologizing. My bf DID put the correct location and we proved it when he showed us the screen and we said that was the address. But clearly whoever did the delivery did not go to the correct address. Terrible customer service. Didn't even bother to put the card my boyfriend had requested and wrote to be put with the arrangements. He had to show me what he wrote on the card on his phone in the order. If i could id give 1/2 star for the strawberries tasting good. read more

It's not often you receive the kind of excellent customer service I received from the Deer Park Edible Arrangements location. I made a mistake in my order, and this location of EA was so incredibly gracious about fixing it in a timely fashion. Thank you, Edible Arrangements of Deer Park! You really saved the day for me, and I'm grateful for your kindness, professionalism, and of course your delivery of sweet treats to my friend!! read more

I ordered an arrangement for my sister's birthday. No one was home at time of delivery. The young man called me and asked if I knew when she would be home. I didn't have that information, then he asked if a neighbor could accept it. I gave him a suggestion and, fortunately, she was at home. He gave me the address, so I knew it was at the correct house. My sister enjoyed the fruit and she sent a picture, which was just as displayed on the website. read more

Beautiful Arrangement great service owner was very helpful strawberry's was very delicious

I regret having to post this. But we received an arrangement for a funeral that was absolutely terrible. I did not want to notify my friend that sent it, because I did not want to get him upset. We've called the store at least a half dozen times with a response of "the manger will call." He didn't. I tried to get in contact with the corporate office, which re-routes me to the store. The arrangement was inedible and thrown out. What we thought would have been a simple exchange turned out nothing but trouble during a time of grief. Simply awful! read more

I ordered from this store for curbside pickup. Pickup was way, just had to call when i was outside but once the arrangement was opened i notice the fruit wasn't fresh. Most of it was mushy and old, it grossed me out. I order regularly from edible arrangements but won't ever visit this location, definitely won't be ordering for a while altogether thanks to this experience read more

I spent $25 buying a specific box of cookies. They delivered something entirely different. When I called, they said the manager Ahmed would call me back within 2 days to give me a refund. 3 days later, I had to call and Ahmed told me that he knowingly sent me a different order because mine was out of stock. When I requested a refund, he said he would send me my correct order or a refund within 2 days. 3 days later, after no refund or delivered order, I called back. I was told Ahmed was out and would call me tomorrow because apparently no one else could help me. I called again today. Ahmed is still out, still no other help, still no refund. AHMED I WANT MY MONEY BACK!!! read more

Terrible customer service. They answer the phone "hello" and don't have the time to tell me if they received my order. Never again.

Ordred and arrangwmnt for Christmas . Arrangement was delivered on time but the fruit was very under-ripe. Disappointing

Save yourself aggravation , go to a different location . These people don't have a clue . It's sad. I'm disgusted with the way this business is run. Unfortunately, lack of communication on the company's part is infringing on my satisfaction . I got a birthday coupon for a free 12 count box of dipped fruit. after verifying with numerous employees , and picking up the order I was still charged and I was told the manager Ahmad would refund me. Well, apparently Ahmad just runs away when confronted and blows you off. I had to call 6 times , through 3 days , and go to the store, and nothing. I had made about 4 orders in the last year , the guy would rather lose a bunch of customers , then refund me , what cost a few bucks to make , an apple and 1/4 pineapple with chocolate. Never had I had such an issue with being told yes yes and then it's a complete lie. And why are you not honoring your coupon ? Terribly run , obviously a micromanager , since not one employee can refund . And after 7 days , nothing , no call , no solution . read more

Twice I've ordered from this store and twice what the person received was the WRONG, not to mention, a much less expensive order. Unbelievable, save your money and order from a different edible arrangements. read more

They told me to fuck myself. Not even fucking kidding. I placed 2 orders to be delivered on Mother's Day. Received the confirmation emails and money was withdrawn from my account. Thought it was all good. Mother's Day came and I waited all day for the "delivered" email. Next day comes I call to check why they hadn't been delivered. I was told my billing address was wrong. So I check the email and called again. I told them the email had the correct billing address and they said I needed to show up to the store. I'm currently deployed so I can't do that. I let them know the circumstances, and then I asked them if there was any problem, why didn't they email me prior to the delivery date? Or even on it? Why did I have to contact them THE DAY AFTER? Or why was my money withdrawn if there was a problem? The guy answered my questions with "because we didn't feel like it. So go fuck your self." I called corporate to file a complaint and they said they'd get me a refund. It's been two weeks, no refund. read more