I am extremely frustrated and disappointed with my Valentine's Day order. The anticipation of surprising my loved ones with a thoughtful gift turned into an ordeal that I never expected. Despite my numerous attempts to contact the shop, they completely ignored my calls and failed to provide any updates on the delivery status throughout the day. I felt increasingly anxious as the hours passed, wondering if my order would ever arrive. Finally, around 4:30 PM, I managed to get through to someone, only to be informed that they had my order but wouldn't be able to deliver it until 8 PM. This news was disheartening, as I had hoped for a prompt delivery to make the day special.
To make matters worse, the delivery didn't arrive until 8:48 PM, well after the shop had already closed for the day. This delay not only ruined the timing of my surprise but also left me feeling helpless and frustrated. When the package finally arrived, I discovered that they had neglected to include the roses and the vase, which were essential parts of my order. Now, I find myself unable to reach anyone for assistance since the delivery occurred after hours, leaving me in a state of utter disappointment.
This level of service is entirely unacceptable, especially considering that I spent over $150 on this order. As a first responder who works 48-hour shifts with only a 48 hour break in between, I miss out on numerous holidays and special moments with my loved ones. I dedicate myself to my job and work hard for my money, and while these gifts may seem trivial to your company, they hold significant meaning for those I care about. They are a way for me to express my love and appreciation, especially when I can't be there in person.
When I choose your products to convey my feelings, and you fail to deliver, it feels devastating. It's not just about the money; it's about the thought and effort I put into this gesture. To add insult to injury, my loved ones, in their kindness, tipped your delivery person, completely unaware that he had not completed the delivery properly. He didn't even take the time to verify the correct order or follow my specific delivery instructions, which were meant to ensure a smooth and heartfelt experience. This oversight made it impossible for me to FaceTime my loved ones during the delivery, diminishing the impact of my gift.
This entire experience has left me feeling disheartened and frustrated. I had hoped for a memorable celebration, but instead, I am left with disappointment and a sense that my efforts to show love and appreciation have been disregarded. I truly expected more from your service, and I hope that future customers do not have to endure a similar experience.
Update 1 hour after posting this review and email the shop delivery the delivery person came back with the roses and vase and apologized for forgetting to deliver the rest of the order read more