The service was phenomenal. Upon the first delivery since the person was not at work they were unable to leave the arrangement. They called me to see what was a good time to redeliver which was excellent customer service on their part. The agent then told me it would be delivered the next day and also asked me what would be a good time. I advised that anytime before 5 would be great. The agent assured me that it would be and it was. I've used them before and will use them again. Thanks! read more

I ordered from this store however my order was delivered from another store and I was charged extra. I requested a refund of the extra charges from customer service and was denied. I did not authorize any additional charges and it's not my problem if a store could not pro ide the item but another did. Thresa M Palmer 5/22/2026 read more

I purposely waited a week to write this review so it wouldn't be written in anger or haste. I have purchased from EA for over a decade and this is my first time, I've used this location for a home delivery. My 85 year old sister was delivered spoiled fruit. I left a message with the store and email. The 2nd time I was able to speak with a nice woman without confrontation and she assured me her mgr, *ALI* would call me back. When I did not hear from him the next day. I called again for the 3rd time. When he heard my name, he immediately cut me off and was defensive and didn't let me finish my intro. He interrupted me and concluded unless I offered his driver an additional $20. for gas, he would gladly send another basket or she can come pick it up herself. I declined for three reasons. #1, my sister is 85 years old. And it was a surprise birthday gift. I wouldn't ask her to do that! And #2, I'm not spending another dime on already pricey fruit that should not have been spoiled to begin with! And #3, frankly, after the way he spoke to me over the phone, I don't trust his "fruit", because I for one do not trust him. (I dont return food to a waiter in a restaurant, if you get my drift.) I choose to take the high road and not be rude. I called the main office, they understood my circumstance in not putting my 85 year old sister out to the task and refunded me. I would say, this store needs retraining. Because this is not the reputation EA deserves. read more

Matt and staff at the Clermont, FL location are the best! Their attention to detail is beyond amazing. My orders are always perfect. The fruit at its best. Delivery smooth and on time. Every store should emulate the Clermont, FL location. Joan Seidman read more

wonderful and very delicious. Fast service and friendly. The variety was perfect for my family.

we ordered from this location with good results. it was a long time ago, I can only hope they are consistent and continuing to provide great service. read more

the fruit was nice and fresh; glad i got it. No complaints and would definitely get again

Went to order a small chocolate box and hadn't checked it after leaving the store. my first red flag was that the store smelled like something went bad and it looked very unkept. I had driven pretty far before I opened my box and it was filled with dust and a big that fell out the box when I opened it. Didnt even have time to turn around and complain, horrible place read more

Edible Arrangements - Gift Shops Near Me - Austell, Georgia

Always a great xperience. i purposely took the E off because they are not an ex . I still have a relationship with them and would keep them as my number one gift idea. read more

I've used this location for many arrangements sent to my daughter's home. The grandkids love them! The product is always good and fresh and delivered on time. read more

Overall, I like Edible Arrangements. I'm just very disappointed in this location for not giving my MIL what was asked in the photo. No balloon but just extra chocolate. I wanted to make it obvious that it's a Mother's Day gift. Plus I ordered a week ago and they waited till the end of the day to deliver. I ordered some for my mom too in Dacula and she got it by noon. 28/2020 read more

Edible Arrangements - a basket of fruit and vegetables - Gift Shops Near Me - Austell, Georgia

As I'm writing this review it is 6:55pm. I arrived at this location at about 6:53pm and when the attendant saw me walking up he ran to lock the door in my face. As I walked away he unlocked the door to ask me if I was picking up an order or making one. I responded with making an order and he promptly told me I would have to come back tomorrow. I explained to him it was not even 7:00(posted closing time) and he said he was just doing what he was told to keep his job! I will never again go to any of these franchise again, the worst customer service... Picture attached of store hours and the time of the pic was 6:58pm read more

Edible Arrangements - Posted time of business and rude employees - Gift Shops Near Me - Austell, Georgia

I don't have any complaints about this location. I have had deliveries 3 or 4 times from them. They always deliver and it's never a problem. I recently found out if you want to tip, tip directly to THEM via Zelle or to the driver. DO NOT tip through the website because they will not get it. read more

Always a great delivery! The driver called me to let me know that the recipient was not there. He kept me informed of what I could do if they didn't return. They delivered it the next day and the recipients said it was fresh! I appreciate the personal touch. read more

Always love Edible Arrangements for gifting and even treating myself every now and again. Most times the fruit quality is amazing; however, I have noticed the service definitely differs from state to state. I always recommend them and order from them at least 3-4x per year. I'm never disappointed. read more

Fruit was fresh and beautifully arranged. Service was prompt. Will order again. Thank You read more

N7KM8C A late Christmas Present from my son and his wife and daughter. A great surprise. Much to expensive for one apple, a banna and four . But taste great. read more

Edible Arrangements - Chocolate Apple's, Banna and strawberries - Gift Shops Near Me - Austell, Georgia

I bought a valentine's day fruit basket for my girlfriend and they gave me molded fruit. When I called them they said, "they don't want to issue a refund" even though I have proof of the mold in the picture. They don't even want to accept the picture as well, which is very weird because if you're providing customers with molded fruit, you should be giving what your customer asked for. read more

Edible Arrangements - Molded Fruit - Gift Shops Near Me - Austell, Georgia

I received an arrangement yesterday and the pieces of fruit, especially the pineapple, were not fresh. The melons were mushy and the pineapple pieces had brown spots. read more

Edible arrangements is the best and the fruit is so fresh! I have been ordering fruit for years. There is no better place to get a fresh fruit arrangement basket! read more

My sister loved her arrangement. She stated the delivery guy was so nice. He carried it to her table once he noticed she was using a walker.

You can only leave a comment if it's at least 1 Star. Today is October 19th Sweetest Day store says they open at 8:30 on Saturdays- today it's 9:30 no one here not 1 person in site- terrible in my opinion read more

Edible Arrangements - Closed Store - Gift Shops Near Me - Austell, Georgia

One can never go wrong with Edible Arrangements. Hell, sometimes I get a craving and order a set for myself! I love Edible Arrangements!

Unfortunately I paid for a full fruit basket for a surprise gift for my lovely husband. They delivered it to the door with only the add-ons... I thought you know I've never had this happen to an edible arrangements delivery before let me go back and check my order as I could see I had a full order of a fruit basket there... With the rest of the add-ons unfortunately the phone continue to ring and ring and ring and no one was able to call me back. I'm very disappointed at this edible arrangements location and I am used to much better customer service elsewhere . This was the remake of the order that was placed that I never received as a delivery. Did you notice how the cantaloupe and honeydew melon's are chopped and pre-punctured as if the edible arrangements took them off of a pre-existing arrangement. It was thrown about and unfortunately the pineapple and other fruit did not taste as yummy as we know edible arrangements to be. This is a definite thumbs down and is a poor imitation of the wonderful edible arrangements that we know. read more

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I sent a gift of chocolate covered strawberries to my friend. She said the arrived in excellent condition and we're beautiful and delicious! I've been sending gifts from Edible Arrangements for years and they've never disappointed!!! read more

Always have outstanding customer service. EDIBLES always arrive on time & recipients are always pleased.

I ordered a chocolate covered strawberries and one of the other fruit cups with white chocolate pineapples cantaloupes grapes each lady say that they were awesome thanks read more

This was a surprise for my niece's 16th birthday, she loved it. Thank you so much for the sweet treats!!!!

I ordered a strawberry bouquet from this location on the 8th of February from this location for Valentines (today). Confirmation email states that on holidays, residential deliveries. My wife and I get a call just before 8PM saying drivers are coming back and making no deliveries. And offered to re-deliver. I'm sorry but unless they can move the holiday back as well, this option was useless. Guy on the phone didn't seem too bothered so I asked for other options. He said they could refund me. Yes, I'll gladly take my $95 bucks elsewhere for an emergency valentines gift for my wife. If a manager or executive happens to find this review, my order number was W0081437027 and I am one of possibly many disappointed significant others thanks to this joke of an experience. Please contact me, I welcome you to justify this response. read more

Edible Arrangements - Order date was over a week ago. Terms at the bottom for residential deliveries. What a joke. Happy Valentine's Day... - Gift Shops Near Me - Austell, Georgia

This location has the absolute worst customer service ever. They don't answer their phone. Their voice mail is full. Returning calls is a joke!. They never open on time . And often they close early!. There service is lackadaisical at best! They give the whole franchise a bad name! read more

I've sent Edible Arrangements on quite a few occasions and my most recent order was great as always. the recipient said the chocolate covered berries were sweet and delicious. read more

I wanted 6 Carmel apples to bring to my granddaughter at college. I was told the apples were best eating them the day they were made. The owner made them early in the morning so I could pick them up on the drive to her college. They looked so pretty and we're delicious!!! read more

I absolutely love the dark chocolate covered strawberries! The milk chocolate is good too but dark chocolate is the best

This has to be the worst Edible Arrangements in the world. My family has had issues with this location multiple times now and won't be going back. Hours on weekends suck. When you call it doesn't always say they're closed, it just goes straight to a voice mailbox that's already full, so you can't get help there. They're delivering your orders so late it renders itself almost useless. When you place an order for a holiday delivery weeks ahead of time and they don't receive it until after 8pm, the holiday is basically over and the person you sent the gift to has already assumed you've forgotten them. They need some major reworkings of their delivery methods here and customer service. It's rare to see this many bad reviews in one place. This place deserves it though. read more

Excellent customer service!! The staff is super friendly and very professional. One gentleman stayed a few minutes after the store closed so that I could pick up my order that day instead of waiting until the next day. I appreciate the yummy in-store treats!! Everything is always high quality. And if there is any problem, just let them know and they will fix it :) read more

I placed an order online with this store for next day delivery. I got a phone call the day of delivery at 5:00 pm saying they were very busy and did not deliver my order. I instructed them at that point to cancel the order. I just received a phone from the owner, Karen, the day after supposed delivery) saying they had notified recipient and were going to deliver today. I told them to cancel the order. They had no right to contact recipient after my instructions the day before to cancel. The owner of the store was very rude and short with me. DO NOT SUPPORT this location. read more

Excellent job! My nephew and niece loved it! They even sent a cute video expressing how much they loved it. Great job!

Well no wonder why this place has a 2.2 star rating on google and a 1.5 star rating on yelp. Smh! Per usual, My husband ordered me some chocolate covered strawberries (I think it was a 12 count) to my job. I never eat the whole thing by myself so I always let my coworkers get some. Every since one of my coworkers that bit into the strawberry said it was EXTREMELY SOFT & MUSHY (probably because the strawberries were old). So I called the store to inform them. I was told to leave my name and number so they could pull my order and then give me a call back. That was about 1:30. Lucky, the store is literally 2 mins from my house. So after I left work I stopped by the store and brought the strawberries that had not been bitten into. Any of the strawberries that had been bitten into by my coworkers I asked them to take them out their trash can so I could take a picture just for proof. When I got to the store and gave them the ones I had along with showing the pictures. One of the staff members (she was nice) came back out with a box of six to replace them. I informed her I either want a full refund or I want what my husband paid for! THE FULL 12! The rude owner came out and went on to say she could not give me a full refund because I did not bring all 12 back. Okay, that's fine and understandable! But I do want my entire 12 strawberries my husband paid for. So after a few more minutes of listening to her attitude and me showing her the pictures. She went to the back and came back out with a new 12 count. I didn't have any problems with the staff members but the owner is the rude one. Hints why the store only has a 1.5 rating . read more

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The beautiful arrangement was delivered with care. The driver even called to make sure my Aunt knew it was at her door. Thank you so much for your excellent service. read more

FRAUD and FALSE ADVERTISING to continue taking Valentines Day orders, payments that the store #1149 CLEARLY WOULDN'T. If I could give -stars, I would. After receiving multiple email ADVERTISING that one can still order **on V-Day** and that their stores are open until 7 pm. Okay - great. I submitted in my $90 Valentine's order online, with a 12 noon pickup. Paid online via PayPal. Unfortunately, I found that my car had a dead battery so I called the store to let them know I'd be late and will pick up later than planned. The woman who answered the phone said that wouldn't be a problem. 5 hours later, I arrived at the E-W Connector location to be met with a chaotic environment. The line was out the door and no one was at the cash register attending to customers for several minutes. Given that it was Valentine's Day and several folks were trying to get last minute edible gifts, I gave the store a pass for lack of attentiveness to the line. However, once I got to the front of the line (intending to pick up my previously submitted, paid-for order and be on my way), the store person looked up my order# in the computer. Asked me when/how I placed my order. I responded "online this morning". He flippantly stated that they'd stopped taking orders on Sunday. And that they'd have to CANCEL my order! Which he had the Manager/Owner complete. Very unapologetically. Both displayed absolutely no customer service or care at all. On Valentine's Day. WTH?!?! Who does that? To me, this was FRAUD and FALSE ADVERTISING to continue taking orders, payments that the store #1149 clearly CHOSE NOT TO FILL. Meaning, they could but decided not to for whatever reason. I respect that choice, HOWEVER... Why not tell me when I called earlier in the day? Why not proactively contact me after the order was submitted? BETTER YET, simply don't accept or confirm the order to start with. Extremely aggravating. Do not waste my $$, time, gas or energy!! Instead, I ended up going to my local Publix to pick up a dozen chocolate covered strawberries for my loved one. I buy gifts for many occasions & clients throughout the year. Needless to say, I will not do business with this or ANY Edible Arrangements locations in the future due to their very poor business practices. read more