I would regularly order food from this restaurant and have loved their food as I have discovered they cater for Coeliacs. When I discovered they catered to Coeliacs, I was delighted and told everyone about how good the food was and reasonably priced. However, last saturday night my reaction was the complete opposite: I ordered a delivery to come to my house at 6pm on 02/11/13. At 7pm the delivery hadnt arrived I rang Eden, asking where my delivery was and I was informed that delivery started at 6.30pm, yet on the website it states 6pm is the start time. I was not informed of this when I made my order. I asked for a reduction in price but that wasnt possible according to the girl who worked there. The attitude of the girl who worked was awful and was in no way in what I would describe ''customer service''. She claimed the delivery would be with me in a few minutes. I waited 5 minutes and the delivery came, paid the delivery man and took the food. After waiting 1 hour, the order I received was wrong. I rang back and spoke to the manager Dave who shouted down the phone at me and gave me abuse. He was very nasty, and to date this is the worst customer service I've received to date. I am appalled at the way I was treated. I requested my money back and was told by Dave that he would bring the money personally to my door within the next few minutes. 40 minutes later, still no money, my boyfriend rang up this time requesting to speak to Dave, and demanded he aplogise to me as he could hear the way Dave spoke to me on the phone previously. Dave apologised after 5 minutes of my boyfriend being on the phone, Dave was rude arrogant and very nasty and did nothing but try and belittle me as a customer. After an hour waiting for the food to arrive and then another hour waiting for my money back, I was appalled at the way I was treated and was shocked that people think its acceptable to speak to other human beings that way. If you are reading this and you feel this kind of treatment is not acceptable then I would advise you not to go to this restaurant as this is the kind of treatment you will receive. I work in a customer service based environment myself and would not want anyone to be treated the way I was. Their motto states ''"If you like what we do,please tell others;If you don't,please tell us - Thank you" - that is what I did and that is the treatment I got and I will be sure to tell everyone I know!! read more