Wanted to really give 0 stars. My advise don't spend the extra money $250 for a private party go somewhere else where venue will be really happy to celebrate parties for children. This is the last time I will ever use this venue! Held party July 2019 for my daughter who celebrated her 10th bday (double digit) and I wished I would have done ice skating instead here is why: They don't help set up (not even ask), they want you there only 15-20 minutes early to set up (who can set up a party in that time?) suppose to be up to 10 skaters (anyone over $5 per child which is fine) but they count the birthday child as one of the guest! Why would you charge $250 for the party and charge the birthday child. No games to play like the dice or limbo games that they usually do during open skate, music was ok not loud enough, AC was not even on. They only had the fans going. They did not even announce happy birthday wishes over the intercom. These people should be ashamed of themselves all they are there to do is collect the money (only cash accepted) and sit on their cell phones, they don't even talk to you! I even had to call right at 1:30 because no one was there when we arrived got attitude from them. I belief is Eddie's wife. All I can say is Eddie would not allow for this treat each child special specially to celebrate their bday. It's a family business but my suggestion spend your money somewhere else!
Last year was a totally different experience but it could be because the hosts were a different couple who are usually there during the open skate. This couple was different! Because of the good experience last year, I chose to do the party again there. This is what we got last year: 2 hours of skating with AC, good music pop, country, etc at a good volume, played 2 games, had disco lights on, wished my daughter happy birthday twice over the intercom, called out when it was cake time, gave us a 5 minute warning before skating party was over and for group picture. It was a true 5 star last year but if you do consider this place have them write down on your deposit receipt what you will get so there are no surprises! Ask to arrive at least 30 minutes early for set up and bring help because they WILL NOT help you they sit there and just watch you that was the same both years.
Very disappointed and felt like they are just doing this for the money they don't care about the kids. All you will get is the silent treatment as they don't even say anything to the birthday girl not even at at the end no thank you. They need to stop doing things the old way and get some type of other payment type too currently it's only cash. To clarify $250 is just rental for venue with 10 skaters it does NOT include anything else. read more