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    Ed Glaser Propane

    3.4 (5 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Ed Glaser Propane

    Propane

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    10 months ago

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    Affordable Fuels

    Affordable Fuels

    (7 reviews)

    Service has gone to hell. They came out in February to fill us up. I've always kept a card on file…read moreto pay the bill and I always call them when I need propane. They sent multiple invoices in one day so I called and paid. I get a statement a month later saying I'm past due along with finance charges. So, I called and gave them my card info again and made sure they sent a receipt. Then they take it upon themselves to come top of my tanks when the prices are high. They were just there... I'll be looking elsewhere for my propane from now on.

    THE PRICES ARE NOT WORTH EVERYTHING ELSE!…read more On top of NEVER getting your propane when they say you will, you can't trust them with payments! They'll lose your credit card info, put your payment on someone else's account, or simply never charge you at all and then send ugly letters! It's a little bit more expensive, but I think professionalism, payment security, and reliability are worth paying for even when broke. So we will be changing to Ed Glazer's monthly plan. In the last 3 years, specific incidents off the top of my head include: - Most recently I had scheduled a fill up. I called on a Friday and was told "They'll absolutely be there next week". When 11 days had passed and still no truck, I called back to find out where our propane was, I was told "It could be awhile, we have a driver out with COVID" which was understandable. Not so understandable was when I pointed out that this has been an issue for years and asked why they hadn't done like ANY OTHER SERVICE COMPANY and called to let customers know about the delay. She said "We don't know which drivers are going where, and I don't have a list of customers to call about delays". Keep in mind, this was the business owner's WIFE/OFFICE MANAGER! It is absolutely unreal that an essential business which people rely on can be that disorganized. She tried to blame COVID for everything (and really, the recent delays make sense, although we have had the same repeating problems for 3 years, so I'm rather doubtful that's the only reason), but COVID does not cause this level of organizational chaos. In this SAME conversation she tried to cite a past-due bill as the reason we didn't have a truck yet. I informed her we had ABSOLUTELY paid for our last fill up and pulled up my bank statement to prove it. It came out that they had APPLIED OUR PAYMENT TO ANOTHER ACCOUNT!  The office manager swore up and down that it would be dealt with, and she did give us a 30 cent discount on our fill up, which came out that day. That made me willing to give them one final chance, until I got a mailer today saying that I still owed on that prior fill up which had been put on someone else's account. So I now have to call AGAIN to get them to fix it AGAIN (Hopefully)! - The time I called right after open to pay a bill, being told "I'm not near the computer, let me write down your cc#, expiration date, and security code". When I said I'd rather not and could just call back, she informed me "We always do this with phone payments anyway before we put them in the system". I gave my info and asked to be called when my payment was processed, she never called back. A week later, when I called back to see why my payment hadn't posted I was told "Oh, we never processed this! Can I get all your card info again?" For all I know, the original written slip with my FULL cc info on it is still floating around their office unsecured. - The 5 PRE-COVID times I can remember waiting weeks for a truck after being given a date to expect them by, calling the office about it, and magically having a truck there that day. - Having a truck driver drive by after a snow (after waiting almost 2 weeks for propane, and having to call the office again), not even bother to pull into my driveway, and leave. When I called to ask why he never stopped, they said "He reported that he tried and it was too muddy." When I told them he had never even pulled in and I couldn't wait ANOTHER week with a blizzard incoming, they sent him back. There were 0 issues with my driveway.

    Edison Propane

    Edison Propane

    (2 reviews)

    I recently tried to prepay an order for propane. Knowing that winter was on the I wanted to get…read moreenough propane to last through the colder months at a lower price. I called and was quoted a price. I gave them my card and expected to be charged. I looked a couple of days later and I wasn't charged. The person I talked to made a note to make sure the order went through. Again I was not charged. I called back and was told there was no record of my order. Of course they apologized but stated that I could not get the price per gallon I was quoted earlier because the price was higher. Instead of admitting their mistake and making confessions for their error they blamed and penalized the customer. This company does not believe the customer is always right. Use caution when doing business with this company and do not hang up until you get a confirmation of your order. Do not recommend

    So I recently used this company to refill my propane and light the furnace and water heater. After…read morepaying for a pressure test and the service charge in full, I received my receipt and the technician assured me that both pilot lights were lit. I noticed shortly after that my furnace wasn't kicking on. I decided to check and make sure the pilot light was lit and in fact it was not. I called them back the following day to see if they could send a technician down to re-light and correct the faulty job they did the day before. To my disappointment they wanted to charge me for another pressure test and service charge equaling over 40% of my previous bill. I would not recommend using this greedy company that doesn't guarantee their work. Ironically I checked around afterwords with other propane companies and found that I could've gotten my tank filled at 20 cents less per gallon. My advice, go with another propane company as this one is run by crooks and inexperienced technicians.

    Ed Glaser Propane - propane - Updated May 2026

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