Service has gone to hell. They came out in February to fill us up. I've always kept a card on file…read moreto pay the bill and I always call them when I need propane. They sent multiple invoices in one day so I called and paid. I get a statement a month later saying I'm past due along with finance charges. So, I called and gave them my card info again and made sure they sent a receipt. Then they take it upon themselves to come top of my tanks when the prices are high. They were just there... I'll be looking elsewhere for my propane from now on.

THE PRICES ARE NOT WORTH EVERYTHING ELSE!…read more On top of NEVER getting your propane when they say you will, you can't trust them with payments! They'll lose your credit card info, put your payment on someone else's account, or simply never charge you at all and then send ugly letters! It's a little bit more expensive, but I think professionalism, payment security, and reliability are worth paying for even when broke. So we will be changing to Ed Glazer's monthly plan. In the last 3 years, specific incidents off the top of my head include: - Most recently I had scheduled a fill up. I called on a Friday and was told "They'll absolutely be there next week". When 11 days had passed and still no truck, I called back to find out where our propane was, I was told "It could be awhile, we have a driver out with COVID" which was understandable. Not so understandable was when I pointed out that this has been an issue for years and asked why they hadn't done like ANY OTHER SERVICE COMPANY and called to let customers know about the delay. She said "We don't know which drivers are going where, and I don't have a list of customers to call about delays". Keep in mind, this was the business owner's WIFE/OFFICE MANAGER! It is absolutely unreal that an essential business which people rely on can be that disorganized. She tried to blame COVID for everything (and really, the recent delays make sense, although we have had the same repeating problems for 3 years, so I'm rather doubtful that's the only reason), but COVID does not cause this level of organizational chaos. In this SAME conversation she tried to cite a past-due bill as the reason we didn't have a truck yet. I informed her we had ABSOLUTELY paid for our last fill up and pulled up my bank statement to prove it. It came out that they had APPLIED OUR PAYMENT TO ANOTHER ACCOUNT!  The office manager swore up and down that it would be dealt with, and she did give us a 30 cent discount on our fill up, which came out that day. That made me willing to give them one final chance, until I got a mailer today saying that I still owed on that prior fill up which had been put on someone else's account. So I now have to call AGAIN to get them to fix it AGAIN (Hopefully)! - The time I called right after open to pay a bill, being told "I'm not near the computer, let me write down your cc#, expiration date, and security code". When I said I'd rather not and could just call back, she informed me "We always do this with phone payments anyway before we put them in the system". I gave my info and asked to be called when my payment was processed, she never called back. A week later, when I called back to see why my payment hadn't posted I was told "Oh, we never processed this! Can I get all your card info again?" For all I know, the original written slip with my FULL cc info on it is still floating around their office unsecured. - The 5 PRE-COVID times I can remember waiting weeks for a truck after being given a date to expect them by, calling the office about it, and magically having a truck there that day. - Having a truck driver drive by after a snow (after waiting almost 2 weeks for propane, and having to call the office again), not even bother to pull into my driveway, and leave. When I called to ask why he never stopped, they said "He reported that he tried and it was too muddy." When I told them he had never even pulled in and I couldn't wait ANOTHER week with a blizzard incoming, they sent him back. There were 0 issues with my driveway.

A horrible awful experience they keep requesting Yelp remove honest reviews this company shut off…read moremy propane even though our payment was current and up to date all because they were mad that they ran over our septic system causing damage and we requested them to have someone come to look at it in retaliation they shut off the propane in the middle of a blizzard while we had a 1 year old in the house avoid this company at all costs not only will they ruin your property and not take accountability they will turn off a service you have already paid for they do not care about their customers at all I have documentation of receipts and conversations with this company to prove this experience did happen

i have been a LPG buyer in elbert county for 52 years All…read moreAmerican is fair pricewise, dependable, courteous and worked to help me

Stone Oil always has the lowest prices for our propane. Every time I need propane I make the calls…read moreto 5 different propane places to check prices and Stone is always the cheapest. I don't know why I even call other places to check prices anymore? The lady (Mary I think?) who answers the phone is always nice to deal with. The drivers are always very friendly and I like the fact that they respect our property. They walk to our door to double check where to park and verify how many gallons of propane we would like. We've used other propane places before we found Stone and we've never been treated with the great customer service that Stone Oil offers. We've NEVER had a problem or issue with Stone Oil. Great prices, great customer service, and all around great people. You can't go wrong with Stone Oil.

This is an amazing company to work for. Amazing people who bend over backwards to help their…read morecustomers in anyway they can.

We have used this company for going on 12+ years when we purchased property and have never…read moreexperienced a problem with delivery. Just switched to automatic refills to make life simpler. Owners are always pleasant to speak with on the phone and we feel they are just good people as are their drivers. Great service is hard to find these days--Thank you.

Better and Cheaper than exchanging tanks…read more I've used Propane Shack for about 10 years. The LP costs less here per gallon than at the exchange places like King Sooper, etc. And the tank gets filled to the legal limit. Just compare the weight of an exchanged tank to a tank that you fill here. That difference is significant and it means a longer time before refilling. The service here is excellent and half the time there's a line but these guys are fast! I've never had a long wait. Make sure to get your card punched! Pay less for a fuller tank! What's not to like?

They have been delivering to our place for a few months and always show up when they say they will…read more Competitive pricing friendly service

I recently tried to prepay an order for propane. Knowing that winter was on the I wanted to get…read moreenough propane to last through the colder months at a lower price. I called and was quoted a price. I gave them my card and expected to be charged. I looked a couple of days later and I wasn't charged. The person I talked to made a note to make sure the order went through. Again I was not charged. I called back and was told there was no record of my order. Of course they apologized but stated that I could not get the price per gallon I was quoted earlier because the price was higher. Instead of admitting their mistake and making confessions for their error they blamed and penalized the customer. This company does not believe the customer is always right. Use caution when doing business with this company and do not hang up until you get a confirmation of your order. Do not recommend

So I recently used this company to refill my propane and light the furnace and water heater. After…read morepaying for a pressure test and the service charge in full, I received my receipt and the technician assured me that both pilot lights were lit. I noticed shortly after that my furnace wasn't kicking on. I decided to check and make sure the pilot light was lit and in fact it was not. I called them back the following day to see if they could send a technician down to re-light and correct the faulty job they did the day before. To my disappointment they wanted to charge me for another pressure test and service charge equaling over 40% of my previous bill. I would not recommend using this greedy company that doesn't guarantee their work. Ironically I checked around afterwords with other propane companies and found that I could've gotten my tank filled at 20 cents less per gallon. My advice, go with another propane company as this one is run by crooks and inexperienced technicians.

Poor communication, I am happy to shop for a new provider in Sun Country. Comes on property with no…read morepermission or pre-coordination. Interesting to read other posts regarding this company. Wow.

Over the years, we've noticed the customer service has become more crass and disrespectful. Though…read morethe pricing has been good, it has become more difficult to work with staff and communications have really diminished.

Just awful. Read the contract carefully. They came and took my tank saying we weren't using enough…read morepropane per the contract I signed even though we were paying a yearly rental fee. Ferrell gas is so much better.

I have a exterior Propaine tank on my motorhome that developed a leak from the Propaine level…read moreguage. I have a video with a Propaine leak detector that easily shows where the leak is from. Glazer said the guage needs to be removed and rewrapped with the plumbers tape. When I asked how much they wanted to do that he said I have to drain and remove the whole tank from the unit before he will even leak test it. When I showed him the video he said they use a soapy water bottle to find the leak , discounting my leak detector and video showing exactly where the leak is from