I would like to recognize Rich's Auto Center in Fort Wayne, Indiana…read more On Friday my transmission failed on the way back to Canada. By sheer luck we ended up at Rich's Auto Center. Both Nick & Will treated us with the upmost respect and courtesy. While we figured out the course we wanted too take Nick & Will were totally supportive. In the end we ended up having Rich's Auto Center replace our transmission and do a few other repairs. With their full schedule I do know how they did it but by end of day Tuesday we had our vehicle back and in full working condition. I cannot say enough good things about Nick & Will

Rich's Auto Center Twenty-plus years ago Rich's was…read morerecommended by a Waynedale car repair shop that was going out of business. In those twenty years, we have never been disappointed in quality, value, personnel, convenience, communication, choices, recommendations...on and on...we really cannot say enough good about Rich's. Even with a recent change of ownership, the aforementioned attributes remain, while enhancing a family-owned and operated experience. Of course, we sometimes think the repair is expensive - then, we realize we have never been disappointed. Quality does not cost, it pays. Wally and Phyllis Hull

I will never take my car anywhere else!!! They are so professional and honest. My car is running…read moreawesome! Susan Koehl

Dropped off our Car this morning for AC Repair we left our car The Owner took us home. She and Her…read moreBusiness are awesome. Ed and Ellen Snyder

Since the first time I used Tom Steele automotive I've never went anywhere else. Love this place…read morefor 15yrs now!

Tom Steele will get some good used tires on your hooptie. He will sell you new or used tires at…read morefair market price. They don't do free balance and rotations like a lot of places. If you need a tire plugged they will charge you. Other places do it for free. Weigh all your options before purchasing tires. Now if you need some good used one for your hooptie, this might be the place for you. If I was buying new I would go elsewhere. Wait times here can be a little long at times.

Within 3000 miles of an oil change, the oil pan bolt fell out!…read more Jeff at Tuffy first blamed us for removing it!!?? And then said it got knocked out when we hit something?? I noted that a fictitious scrape is not going to unscrew a bolt! Then he said I put the bolt in crooked, when I noted that it was probably damaged by his worker and that's why it fell out! If the bolt had not fallen out because of poor work, I would not have been putting a new one in! Now they say the oil pan is bent. Also suggested a fan belt, not realizing they just replaced it on this very service. THEY SIMPLY DID NOT TIGHTEN THE BOLT ENOUGH AND IT FELL OUT AND THEY WONT ADMIT IT AND WANT TO BLAME US! Poor service, and they will not take responsibility for their incompetent work. I STRONGLY RECOMMEND GOING SOMEPLACE ELSE AS WE WILL FROM NOW ON! From the previous reviews, it looks like others think the same way!

In early October 2024 I needed to replace both the rear shocks on my vehicle. The mechanic who…read moreusually does the work for me gave me a quote of about $250 but couldn't get me in for over a week, so I called Tuffy on Jefferson and the clerk said the cost would be between $250 and $325, and I could bring the vehicle in the next day. That quote was comparable to what my mechanic gave me. However, when I arrived at Tuffy the next day the same clerk said it would be $1200. I said that wasn't what he quoted the previous day and he said "well the shocks are $250 each and then there's labor". I again reminded him of his original quote, he just shrugged and did not reply, probably assumed since I was already there I would go ahead with the job. I did not. My mechanic was able to do the job for $125 labor and I purchased the Monroe shocks with lifetime guarantee for $40 each from Ebay. The whole job was $205 plus tax. Obviously the Tuffy clerk was trying to run a scam. How many other customers have been ripped off by this Tuffy location? The owner should be aware of this problem and hire reputable people.

Always pleased with my car services!! And my free car washes over the years. We got 2 cars at the…read moresame time and we are still pleased 2 years later. Would recommend .

GREAT experience at Preferred Auto yesterday! Steve K. was super to chat with...showed me so much…read morekindness and such a low-pressure young man! Alex, the manager was terrific - also very friendly and honest. I would definitely return here for future needs. Thanks so much, guys!