I stayed in room 156 from May 11-12 (Sat-Sun); check-in/out times are 3pm/11am, respectively. I arrived at around 4:30pm and checked in with Amber. They had gotten my reservation correct (non-smoking, balcony, two full beds). I was told one of their housekeepers was out and the remaining housekeeper was behind schedule and Amber wasn't sure if she'd gotten to my room yet. I told her that I understood and I went up to my room.
It was obvious the room hadn't been cleaned and from the looks of it the previous occupant had issues. The floor was COVERED in food crumbs. The microwave had bits of food on/in it. There were two large trash bags next to the dresser filled with all kinds of food-related garbage, plus a couple of food containers on the dresser. Curiously, there was a box from a bar of "Dove" soap IN THE DRESSER. The table had something spilled on it and there were stains on the seats. Both beds were unmade. There was trash on the nightstand, and in the nightstand drawer there were ten pennies, a half-drunk bottle of Pepto Bismol, and a partially used box of anti-diarrheal pills. The coffee pot had cold coffee and used grounds in it. There were no towels or washcloths. The sink had soap residue in it. The mirror was covered in speckles. The bathroom floor had a squashed dead spider right at the doorway and bits of unidentifiable "stuff" on the floor around the toilet. There were LARGE amounts of hair, soap scum, and dirt in the bathtub and on the shower walls. The two light bulbs in the ceiling were both splattered with something dark. There were no hotel consumables.
I understood the reality of only one housekeeper so this didn't bug me. I went to the office, confirmed that the room hadn't been cleaned, and politely requested that it be cleaned next. Amber was understanding and immediately went to find the housekeeper. I sat outside to wait. A few minutes later Amber returned and told me my room would be cleaned next. About 45 minutes later Amber told me my room was ready so up I went.
SOME issues had been resolved but MANY had not. The room was generally tidy; things were where they were supposed to be, the beds were made with fresh linen, the trash was mostly removed, the floor had been vacuumed (except around the edges and other tight areas), and there were fresh towels and washcloths. But EVERYTHING else remained.
I returned to the office and asked Amber to have the bathroom cleaned. I showed her the pictures and she again went to get the housekeeper. A few minutes later the housekeeper arrived at my room, looking inexplicably terrified. She had inadequate cleaning supplies with her but got to work. Ten minutes later she asked me if it was suitable. Most of the hair and dirt was gone from the shower/tub and she had rinsed out (but not WASHED) the coffee maker, but there was still a lot of obvious issues. Rather than continue to hassle her I let it be; I could deal with the rest on my own.
More discoveries: Although the TV is HD-capable, the cable TV connection is SD only with no channel guide. The AC unit wouldn't turn on, but I discovered a thermostat (which appears to do nothing) and a light switch with a label that says "HEAT". Turn it on and the outlet for the air conditioner powers up. The light above the sink turns off and on all by itself. There was a towel rack outside the bathroom but there's no bar for the towels. The heater below it was hanging off the wall. The deadbolt on the door was misaligned so it was impossible to deadbolt the door. The lamp on the table near the air conditioner was unplugged.
I awoke at 8:30am and took a shower. The water pressure is TERRIBLE, barely more than a trickle even with both faucets fully open. The shower drain was not working well; by the time I finished my shower the water was ankle-deep.
The hotel offers a free breakfast which included a small pastry assortment, fresh waffles, cereal, coffee, tea, and apple/orange juice. I didn't sample the coffee or tea but I soon learned that the fruit juices were being watered down a LOT.
The hotel offers free wifi but I did not use it.
So, what's GOOD here?
The beds are clean and very comfortable, and the hotel was quiet. I was expecting traffic noise and screaming children (and adults) at all hours of the night, but got none of that. Although the water PRESSURE is poor, there's plenty of hot water. Amber was exceptionally friendly and helpful, not just to me but to others that were coming and going. Although clearly overworked, she always had a positive and professional attitude even with patrons who were (IMO) a little too "abrupt" with her. No pun intended, but Amber is the jewel here. She was always dealing with patrons, answering phones, stocking the breakfast area, giving driving directions, checking people in/out, looking for housekeeping, and probably fifty other things that I didn't see her do, all with complete professionalism and courtesy. read more