Thank you and your team for the outstanding service we received from CJB Pest…read more Kyle, your technician, came out to our home and did an exceptional job. He was professional, knowledgeable, thorough, and took the time to explain everything clearly. It's refreshing to work with someone who truly cares about doing the job right and providing great customer service. Please pass along our appreciation to Kyle for representing your company so well. Experiences like this are exactly why companies earn loyal customers and referrals. Thank you again, and we truly appreciate the excellent service. We will be leaving a positive review. Best regards, Scott

I'm withholding judgement until the next visit I will say…read morethe owner was very conciliatory. He clearly wants a good result

He went out of his way to come to my house and fix my rodent problem the same day I contacted him…read more I have not had any more issues since he was here. Thanks Brent!!

I can't give them a rating. I was dealing with several exterminators at once and I had an…read moreinspection set up by the time they gave me an estimate amount for a treatment. The company I went with called as soon as I posted the question and gave me a price for an inspection which would apply to the treatment IF a treatment was needed. treatment price would depend on what they found during the inspection. When I went back to check on the estimate from Bugzilla, there was no mention of an inspection prior to treatment or what the treatment would entail, just a price which seemed very high to me. Since I already had an appointment set up with another company I didn't follow up any further. My apologies for not letting them know.

My home was visited by some unwanted guests. I got a quote from The Pest Doctor and a few others,…read moreand the price was very reasonable. The owner, Jeff, was responsive, friendly, answered all my questions, and showed up promptly for our appointment. He did his job quickly, and so far so good! I will definitely call The Pest Doctor in the future if needed (but hoping I don't).

Hired two years in a row to get rid of mole issues I've been having but neither treatment worked.read more

Conversation #1: I called them because the condo association for my mother's condo uses this…read morecompany. My mother is a hoarder and when the tech Bruce went out it was wall to wall stuff. I called and talked with Bruce and had to argue and yell at him to get him to email me the prep sheets to get the condo ready for a heat treatment to kill bed bugs. Several times he said "I don't think the prep sheets will help" and "I don't do prep work". I managed to argue him into emailing the prep sheets which I then sent to the vendor cleaning out the condo. Bruce has quite the ego on him, and wanted to be at the condo telling the cleaning crew what they needed to do. Conversation #2: I called Rose Pest and again got Bruce. He must have recognized me based on my mother's address. He told me we could have a nice conversation or he would hang up on me if I was going to yell at him. Well, he was/is the one being fing unprofessional. So in this conversation, his ego again thought he should be at the condo telling the cleaning crew what to do. I told him his company could go out there in 5 or 6 days to look at the condo to see if it was ready for a heat treatment. He doesn't want to talk to my elderly mother. "I'm going to tell her, and then she tells someone else?" "Yes, her children, we talk to her. You can write it down on a piece of paper. She'll have the prep sheets and you can go over them with her." Bottom line, he is still focused on the hoard he saw and that it will never be removed for him to go in with large heat machines and fans to do a treatment. He finally said "Why are you so focused on the prep sheets?" I told him "I had to argue and yell at you to get the prep sheets. That was not good, not good." Then he says: "In a normal living situation they would be relevant." So if I say that in 5 days it should be a normal living situation, his ego doesn't hear it? How unprofessional! Reluctant to share prep sheets with a client! To repeatedly say "I don't do prep work" then in 2nd conversation, say "Oh I do prep work. If more prep work needs to be done I can do a quote". OMG! Fing amazing! So I tell him if more prep work needs to be done, he can give my mother a quote. Clean your home like you're moving out before hiring this company for a heat treatment. I hope you don't get Bruce.

From the owner: At Rose Pest Solutions, we take pride in our rich history as the nation’s oldest pest management…read morecompany, originally founded as Rose Rat Exterminator Co. by Solomon Rose in 1860 in Cincinnati. Solomon was a pioneer in pest control, creating innovative products like a phosphorous paste and spray gun. We expanded significantly from the 1950s through the 1980s, acquiring several companies and unifying under the Rose name in 2004. Now led by the Ives family, we are dedicated to maintaining a reputation for professionalism and exceptional service to our clients. Our Home Service program offers year-round protection against common household pests, giving homeowners peace of mind.

Great service! The entire staff couldn't be more professional and courteous and completed the job…read morewithin 24hrs as promised!!

Amazing excellent service .. very efficient and professional .. highly recommend! Drew performed…read morethe service at my home and is a gem who is knowledgeable about all sorts of vermin and household invaders. Excellent work

They show up at apptmt time. They have wisdom in most if not…read moreall wildlife. Ours was red squirrels in between floors of our old house. Costs were reasonable. There is disposal fee if critters caught. We met a few of the staff. Trustworthy and know their stuff. Check on costs of critters caught removed.

Had raccoon in attic that had some atypical issues .Steve was excellent.He knew exactly what to do…read moreand took the time to explain the situation

1st day of school, what could go wrong? Starting with a bat hanging from the cafeteria wall, pretty…read moremuch everything! I called Critter Control and after assessing the situation over the phone, Scott came out within half an hour to help rid us of this flying rodent. After safely boxing it up for us to either, release or have tested, Scott checked the perimeter to make sure this was a rogue flyer and not a developing problem. Luckily, it was just a lone chiropteran. This is the day a little, 5-inch bat almost derailed orientation for a group of new students, but in the end it was a great story to be told at home and an exciting way to start a new school year. I could not have asked for better service. Thank you, Scott from Critter Control!

Horrible experience with the Ann Arbor Critter Control. Called at 8am to say there was a raccoon in…read morethe trap, yay! I was told my service window was 10-12, that passed. called and it was 1:30-3:30pm, that passed. called again, by 4:20pm that passed. The local office manager was suppose to call me, that never happened. now it's 5:20pm and they can't get a hold of anyone because they are all "in the field". The raccoon has been in a trap for 17 hours in sub freezing temps exposed to the wind without water and there is still no time frame and no communication. I paid $1000 for humane removal, how is that humane? I was told once the animal is trapped its swift service. I'm still here waiting for a call, absolutely shameful. I do NOT recommend!

Not effective, High priced and very rude customer service. Just pay your money, shut up if the…read moreservice is ineffective. I have to chose a star rating, it would be zero...

Asked them to take care of a giant bald faced hornets nest at the top of my second story gable…read more Thought I was clear on wanting it gone. They said it wasn't a problem. Came home to a nest still at the top of the gable. I guess they only spray for 200$. Felt misled On the scope of work and the person who did they work wasn't super helpful to my wife. Other than that they answered quick and came out the next day which was cool.

UPDATE!! (8/10/15) I…read moreLOVE the results of my treatment!! Not one hint of an ant or earwig. So so so so happy! I love this company. My whole experience was so pleasant and easy. From the very first contact they were professional, kind, and helpful. They answered all my questions and put me at ease. I have two kids at home and was worried about the products getting on my very active kids. Not only are the products very safe for kids and pets (as I was assured), they still took extra care when placing products and ant bait just to be sure. They were also very accommodating and were able to come out next day, and gave me a window of 10-12. The technician arrived at 10:30! I sincerely enjoyed their stellar level of customer service. If a company treats me right, then I will be a loyal customer for life!

Great service . Kenneth is my regular guy and very professional. Inexpensive pet service .bGood job…read more. Excellent customer service..