Called Kam up. Sent him a video and a couple of photos and he recognized the problem right away. He…read moreand his partner came over to North Vancouver within a few hours. He explained the problem, replaced the part and promptly got it working again. Very polite and friendly and the bill was the same price as the quote.

Kam was fantastic! Very professional, punctual and made sure everything was completed 100%. I would…read morehighly recommend him.

We are a 51 unit CO-OP and we have used service only for over 18 years. The staff are very friendly…read moreand very knowledgeable. They go above and beyond with our yearly service. Not only do they do a safety inspection but they vacuum out the unit re paint the interior and clean the glass. When there is a mechanical repair it is scheduled and repaired quickly. thanks for the royal treatment for all these years. Robert .H Brooksford place Housing Co-op

Had Steve come with his son to look at a vent to be replaced. Gave us a price was very nice to my…read morehusband while here, but got a email saying he would pass on the job. Still unclear what happened. Told him the price was fine but he seemed like he was expecting more than he quoted. Don't waste your time. I now see he has not had a good review in 4 years.

We are 100% happy with the quality of work and the great person that Bridge sent to do our work…read more They re-did our fireplace and did some outdoor gas work for our pool and the work is top notch. We had one issue with the mantel and Darryl came up with a solution that worked for us both and Ian did a fantastic job and was great while he worked on site. He worked quickly and quietly and answered any questions that we had. Highly recommend!

So, the process that we experienced between start to finish shouldnt be experienced by a paying…read morecustomer. The end result of our fireplace is great, the process of how we got there , nor so much. Separately, the mantle now looks ok, due to the fact that i refinished it, once again the multi trips and assocuated process was atrotious. I believe they are better than this, but i think they bit off more than they could chew.

I had the best experience with BTU installation. He is a professional, knowledgeable technician,…read moreand also very friendly. The team is incredibly skilled, yet kind and patient, always taking the time to answer any questions. Highly recommended!

From the owner: Garage door opener installation Installation of all home…read moreappliances Our HVAC team is specialized in fireplace maintenance and repairs

I had two gas fireplaces installed by Vaglio last year. The one in the basement operated…read morebrilliantly. The remote control of the one on the main floor worked intermittently. Various solutions were attempted including replacing the remote. Nothing solved my problem. It didn't help my credibility that everything worked whenever the Vaglio people visited. Fortunately for me, Vaglio took me seriously. After trying everything else, they changed the type of remote control I had. Since then, all has worked perfectly. :-) The best explanation of my problem is that there is probably some intermittent radio signal that interfered with my original remote and that operated mostly out of business hours. The new remote uses a different system and thus manages to get through. Through all this the Vaglio people continued to work with me. I really want to thank Jeff F, Angus, and everyone else involved for their perseverance. It would have been very easy for them to just label me as a "problem customer". I really appreciate their effort and highly recommend Vaglio to anyone wanting a very nice gas fireplace. Thank-you! ... (another) angus

Sadly this would have been a 5 star review for this company. The showroom has many products on…read moredisplay, very good fireplace items, and the sales person was very knowledgeable with any of the questions we asked. We selected the Valor insert model that we wanted, and when we received the cost estimate, we gave the go ahead thinking that the overly high installation cost would be reduced once the installers completed the install. Such was not the case. Everything was cleared and wide open, ready to go. The two installers were at our place for 1 hour 40 minutes, and the installation fee was $1350. We were then told that the charge is the same whether the installers were on site for 1 hour or 8 hours. That's outrageous. Had I known, I would have let them tear the drywall out and remove the existing framing.

We've used Heatco twice now, once to replace the furnace burner and the hot water tank a number of…read moreyears ago, the second time just yesterday to replace the complete furnace. Theo was the technician the first visit, and Sia did the recent call, both provided top shelf service. I found them to be on time, accurate, very fair price wise and ultimately highly trustworthy, along with being good people. They won't sell you something you don't need, but also won't just band aid a solution. They will recommend what is necessary to do now with an eye down the road as to what will be your best choice long term. In our case, they could have replaced the blower and other parts on the old furnace for about half the price of a new one (which comes with a 10 year warranty), so the decision was easy to replace the entire unit. Expensive now but don't have to worry about again. Cannot recommend these gentleman and this company enough!

Super impressed with the service. Called me back right away to book an appointment and kept in…read morecontact as well as came on time. He spent a long time trying to figure out the problem with my fireplace, however it ended up he didn't have he part to fix it, so he went away to find out where to get it. After spending two hours on it, he decided he would have to get a specialist to help with it. And he didn't even charge for the time! I really appreciated the professionalism and work to fix it.

I have dealt with service contractors and subtrades for 40 years, several hundred different…read morecompanies would be a conservative number. I am not easy to please and rarely bother with reviews but this gentleman deserves my time. Pay attention other service companies this is how its done. I phoned - Andrew answered. He came almost right away. Ascertained the issue very quickly. His rate for the initial service call is good, fair and slightly less than others. He attempted an immediate repair with a circuit board in his service vehicle. It wasn't quiet right and showed me why. He gave me the cost of the new board and said it would be ordered the next day. He could not have known delivery in these covid times and sure enough it was delayed and CALLED AND UPDATED ME. It arrived a week later. He came immediately and installed it. Heres why I have reviewed ... He took it upon himself to order an air proving switch, an item we thought could also be the problem, the new one would interface with the new board seamlessly. He did not up sell me, he prevented another possible issue. He then discounted the cost of both to bring the total to, or very close to, the original quote. I remain impressed. Lennox (NEVER BUY LENNOX) high efficiency furnace is working very well. Good work, good expert service, excellent customer relations. Bob A

In January 2024, I hired Royal Pro Heating to install a new HVAC system (heat pump and furnace)…read more After installation, the system failed to cool the home adequately. This issue persisted for over six months. Despite multiple service visits, the problem remained unresolved. I was repeatedly told the system was functioning properly, even though it clearly was not. He would see it at 78F and claim it was normal. Eventually, many months later, Royal Pro Heating paid for a third-party HVAC specialist to assess the system. That technician identified serious deficiencies and commented that whoever installed the system "doesn't know what they are doing." Following that, further repairs were made--including the installation of a missing filter dryer--but the system still does not cool the home sufficiently. I also raised concerns about inflated charges--for example, a $499 cost for an Ecobee thermostat that typically retails for significantly less--and the delays, mismanagement, and lack of accountability throughout the process. I formally requested partial compensation. In the end, the compensation offered was not sufficient or fair, and the matter remains unresolved.

Moved into our house, which is only 5 years old, and the fireplace would not work properly. We were…read morereferred to Barry. He advertises himself as a Fireplace Master and he has lived up to his word. A previous service person had just cleaned the fireplace and indicated that if it did not work properly that we should replace the thermocouple, thermopile, and the regulator at an incredible cost. Barry cleaned the fireplace again, reset the stones, and demonstrated that the flue and cold air vent combination had been installed at a right angle instead of at an angle greater than 90 degrees. He provided us with a safe method to operate the fireplace and it works and does not soot up the glass under all environmental conditions except during high winds. His bill was much less than the other $1000 estimate and he urged us to call him back if there was a problem. He is knowledgeable, honest, and a clean worker. We can recommend him.

Replaced furnace immediately with hybrid gas/ Heat Pump units…read more Job done fast and very well. Cleanup was great. Applied for rebate for us too. Been a cosy winter. Shadad gave great advice, was honest and helpful, followed up with water heater upgrade to tankless. Very pleased with everything.

Good service; the technicians were polite, efficient, and professional. I would call them again if…read moreneeded.