I went to Eclipse Window Tinting on 11/01 to have my car fully tinted. Shortly after, I noticed bubbles all over my back windshield and along the bottom of my front windshield. I waited the recommended two weeks before contacting them to see if the issue could be fixed.
When I reached out, I was told it could be taken care of and to bring my car in. When I arrived, the woman I spoke with (name unknown) immediately told me, "It's not my job, but I'll help you anyway," which was confusing. I then waited for over an hour before they even looked at my car, only to be told less than two minutes later that there was "nothing she could do."
She then showed me a photo of the exact same problem happening to another car and said it was due to the "texture." I asked why this wasn't shown or explained to me before tinting my windows, and she didn't give me any answer. I explained how unhappy I was and that I felt misled, because if I had known about this in advance, I never would have agreed to the service. Throughout the conversation she rolled her eyes at every solution I asked for whether removal, a partial refund, or any other form of help and repeated that nothing could be done.
This business is not transparent and does not stand behind its work. Now I understand why their prices are so cheap. I would not recommend them. read more