I thoroughly enjoyed the spa and fitness center at Live…read more I received the Live Signature Massage with Peppermint Oil. I had a choice of oils between Lavender and Peppermint. The massage was much needed after attending boot camp and having sore muscles. Minta was friendly, professional and an AWESOME massage therapist. The ambience was both relaxing and beautiful. The fitness center was very nice too. It provided the equipment that I needed to get a great workout while staying at the hotel. I am thinking about returning tomorrow for a body treatment, time would not permit it today. I would definitely recommend this spa, it a great place to retreat and revive yourself.

I booked a massage at Live! Spa hoping for a relaxing experience, especially being 36 weeks…read morepregnant, but the entire process caused me more stress than relief. My original appointment was scheduled for April 16, but when I arrived the receptionist could not find my reservation. My best friend, who booked it for me, eventually helped them locate it, but by then my appointment time had already passed. I was told it would be rescheduled for April 22 at 12 PM. When I returned on April 22, another receptionist, Precious, told me there was no appointment in the system again. I was then told my original holding fee had already been used, but I could receive a refund after speaking with management if I placed another holding fee for a new appointment on April 23 at 2:30 PM. After finally attending the April 23 appointment, I asked about the refund I had been promised and was then told by another employee that I could not be refunded even though all of these issues were caused by staff errors, not me. I came for a massage to relax during the final weeks of pregnancy and instead left feeling frustrated and more stressed. The lack of organization, poor communication, and conflicting information from staff was extremely disappointing. A spa should be peaceful and professional, but this experience was the complete opposite.

I've been to Robert Andrew for various services over the past couple of years. I booked a same-day…read morearomatherapy massage with Trevor which was absolutely phenomenal. Upon entering, I was greeted, checked in, and taken to the women's changing room. The massage helped to relieve lower back pain I was experiencing for some time. Trevor was professional, polite, and a master at his craft. I look forward to booking regular stretch and massage sessions with him. I left feeling much better than when I walked in. Check out was quick and hassle free. I'm looking forward to my next visit.

I have always loved this spa. Their massages and facials have always been worth the money. I had a…read morehair stylist there but unfortunately she left. I booked with someone I had never seen before. I showed her a photo of the cut I wanted and she said no problem. I informed her that my hair has been shorter and I'm fine with going that length, thus choosing that cut. At the end, I was confused as to why my hair looked nothing like the photo. I expressed this to her in which she said, she understood it didnt look like the photo and I could come back to have it fixed in a few days. We'll why didnt you do it right the first time?! Why do I need to return to get the cut i wanted and showed you from the start?! I have very little free time. I got my cut on a weekend. I have zero time during the week to return to a salon who should've cut my hair correctly the first time. And the back of my hair isnt even even!!!! You expect me to return for you to fix my hair when I paid $91 for you to not listen to me?! No thanks, ill go to another salon that values my money, time, and listens to my wishes. My 2 stars are for the shampoo girl who did a good job.

This was one of the best massages I have ever received! My body needed this massage more…read morethan ever and Keelani made sure all the knots, tightness and soreness in my body was put to ease. Keelani is truly amazing and gifted at what she does. She is so professional and welcoming and the ambiance that she creates makes relaxing effortless. I'm no longer going anywhere else for my services. Key Ellements has just received another loyal client.

I found this location through a Google search, after being not fully satisfied with a corporate…read moremassage chain that was just too impersonal and tight with scheduling. I have an office job and was having a rough week with shoulder pain so I reached out to this business last minute. Keelani respondes promptly and scheduled me for the next day. I have gotten at least one massage a month for the last three years with several different massage therapists in the D.C./Baltimore area and I have to say that Keelani has provided the best one I've gotten to date. I like firm pressure but found it difficult to find someone who could do firm without causing pain--Keelani can! I highly recommend this business.

First time facial with Diana. She was very welcoming and has a lovely salon…read more She paid special attention to my skin - especially since I was dry and it was 30 degrees out! I came away without the rosacea and smooth moisturized skin. Will definitely be back!

From the owner: Welcome to our sanctuary of beauty and wellness, where luxury meets holistic care. With over 7…read moreyears of expertise, we specialize in Brazilian and full body waxing, transforming each session into a seamless and virtually pain-free experience. Our facials are not just skin deep; they blend holistic practices to rejuvenate both your skin and spirit, ensuring a glow that comes from within. Nestled in our exclusive suite, we invite you to indulge in a luxury experience tailored just for you. Proudly bilingual, we cater to both English and Spanish-speaking clients, making every visit personal and comfortable. Elevate your beauty routine with us, where every detail is crafted with care and your satisfaction is our masterpiece.

super fantastic place to massage you're sore body back into tip top shape..Gorgeous cocoread more

I got a deep tissue massage from Nicole and her massage skills were wonderful. She has amazing…read morestrength and uses her whole body to get the knots out! It was painful, but my body definitely felt better after. I ended up buying two more massages and will be going back.

Booked an appointment in advance, arrived and checked in. 2 mins after my appointment was supposed…read moreto start the manager informs me it's been cancelled bc the massage therapist isn't feeling well. I rearranged my entire day to make space for this appointment. Only to be told after arriving and waiting for 15 mins that I wouldn't be seen. To make matters worse there was zero attempt at resolution. She offered to rebook me but there was no consideration for my time being wasted. I am baffled that this is what customer service looks like...

Paid for a 60 minute session and it lasted less than 45 min. Was not impressed with the service and…read moreI felt worse the day after my session.

Went in for a first visit while in town on vacation. Lexington did a fantastic job. She was able to…read morework out my neck pain and got a knot out of my shoulder that I had just learned to live with. I wished I lived closer. I would be a regular.

My husband had a great experience with Skylar. He said that he did a great job…read more They do charge extra for the scented massage oils or the hot stones during your massage, which we didn't like. I had Christopher and my massage was relaxing, but the pressure wasn't consistent. Sometimes it was good and sometimes it was very weak. I did ask a few times if he could apply more pressure, and he would, but again, not consistently.

I have been trying to make an appointment for over two hours now and the phone line (410) 451-6777…read morehas this recording on it: "Your call cannot be completed at this time, try us back at a later date" What in the world is going on at this Spa? This is absolutely crazy. I do plan on getting a massage but not from this place and I will not ever recommend a Spa that doesn't have a live person answering the phone, hell I would have even left a message if it would have allowed me to. This Spa should be shut down if they don't have the manpower to have someone answer the phone and schedule appointments.

Excellent Massage! Very pleased! The deep tissue with stones are highly recommended! Also, I was…read moreable to reschedule my appointment with ease.

I've been a customer of Jenn Williams for about 5 years now. Jenn comes to my home once a month…read moreand I look forward to treating myself to her professional services. I've had massages on cruise ships and Elizabeth Arden Red Door salon. I can tell you none compared to Jenn. She is superb! So if you want to experience what a real massage feels like in the comforts of your home an appointment with Jenn is an absolute must!! You will be glad you did. I am.