Do not use this company! I gave them a chance, and they failed constantly. They were constantly…read morelate. It took them over a month, and 4 different visits to come up with an idea of what was wrong. Their solution, replace everything. I got a bit for over 30,000 dollars. So I got a second option with Celtic elevator. Jeremy fixed it in 5 minutes. Just needed to be reset, and one sensor adjusted. 200 bucks total. AR wanted 30,000. And they're still trying to bill me for the estimate. Lol!! My next review will be to the better business bureau. Do not use AR elevator. They are a joke of a company, conmen. Thieves.

From the owner: New elevator installation, Elevator modernization and alteration, Elevator troubleshooting,…read more Elevator code compliance, elevator testing

This is a follow-up to my previous review. With service coming today, Koa is the tech who has…read morereplaced Jimmie. He is very good & communicates well re. the problems we had previously. It seems that communication broke down at their local office. They are connected with the California office & someone dropped the ball on notifying us about the prior 'no show' scheduled last week. He also detailed what the annual maintenance agreement states. The staff should have scheduled our annual maintenance work, but had failed to do so. I'd recommend that, when you purchase a Stannah chair lift (which I'd highly recommend since they are top quality) have them go over the agreement & follow up each year with a phone call if or when they don't call you. I'd give Koa & his assistant, Michael, a 5 star review, but listing 4 stars because of the prior lack of communication on the part of the system they have in place for keeping up with maintenance.

Just a big shout out to Jimmy and Kekoa for their great service. Big remodel going on and lots of…read morecontractors in and out. It's great when you can joke with guys who show passion and concern for their job.

Just a heads up, who ever drove vehicle 20 on 02/24/2026 has no integrity or respect. Very entitled…read moreindividual in your work truck thought it was okay to cut 10 plus cars who have been waiting very patiently in an in n out drive thru. If they have no respect for others what makes you think they'll have respect in a work aspect? People especially in a work car promoting a business should act accordingly as they represent the business. Overall my feelings aren't hurt just looks bad. Unknown if service from company is any good.

After having years of almost non-existent service (after Covid, the maintenance service with TK…read moreElevators went to the minimum, the annual double vendor appointment, which was it for the entire year of 2025, but we are still getting billed for terrible service), so I met with Ryan of this Company. We got the Proposal. I was just waiting on the annual double vendor appointment; needed it to pass, in order to move forward. So far, I've gotten some follow-ups from him several times. So, I am happy with his customer service so far.

I got stuck in an elevator at the Excalibur resort in Vegas. I was stuck for almost 2 hours while I…read morehad to wait for a tech from Otis elevator services to free me. The elevators are contracted by Otis so it has to be a tech from their company to free you. I should have had the fire department called had I known it was going to take so long. Security at the casino mentioned that this has happened before, a few times. CAUTION advised!

This has been the second party, second vendor to our Annual Elevator Inspection at my work for the…read morelast five or so years. Years ago, there was an individual inspector from the State of Nevada. But he told me that they were doing away with that department. Excellent communication. Our appointment is usually do in February/ March. I get an email reminding us of our appointment in January. Excellent follow-up. When we didn't pass, I also got a notification from them, to do a follow-up appointment with our regular elevator maintenance company. This is a really good company.

From the owner: Located in Las Vegas, NV, Technical Inspection Agency USA provides reliable and trustworthy…read moreelevator services. These services are carried out by experienced engineers and inspectors. They make it their goal to maintain safety, health and welfare standards in their duties. Trust the experts to make sure your elevators needs are handled professionally and thoroughly.

Do not use this company! They are a total fraud. We cancelled our service with them over a year…read moreago and are still getting billed. No one has come to service our building bc we have cameras and they have not asked us how to access the elevator room since we added a key. Even after numerous emails and phone calls with reps, managers, billing office.... They continue to bill us. WORST COMPANY EVER!!! We have since switched to delta and have had excellent service and our technician comes once a month and checks in with us when he is at the building servicing.