This is a follow-up to my previous review. With service coming today, Koa is the tech who has replaced Jimmie. He is very good & communicates well re. the problems we had previously. It seems that communication broke down at their local office. They are connected with the California office & someone dropped the ball on notifying us about the prior 'no show' scheduled last week. He also detailed what the annual maintenance agreement states. The staff should have scheduled our annual maintenance work, but had failed to do so. I'd recommend that, when you purchase a Stannah chair lift (which I'd highly recommend since they are top quality) have them go over the agreement & follow up each year with a phone call if or when they don't call you. I'd give Koa & his assistant, Michael, a 5 star review, but listing 4 stars because of the prior lack of communication on the part of the system they have in place for keeping up with maintenance. read more