Amazing customer service. Quick turnaround on what I needed done. Reasonably priced very convenientread more

Fantastic embroidery! Wide selection of fonts and thread, as well as prints for shirts and hats…read more Selection is wide! Mark and his associates were super nice, accommodating, and easy to work with. I will definitely be back and highly recommend them!

Excellent quality and service. Answered all my questions promptly and stayed in contact throughout…read morethe whole process. I'm very satisfied with the banner made for my business. Will definitely be using them for more orders and other items as well.

Wonderful, high quality signs! Weatherproof and easy to clean and fit perfectly in our sign…read moreholders, great signage for any business!

I was looking for a new local printer for our company shirts. Out last supplier's quality was…read moreworsening by the year. I searched for high rated printers in my area and found Steve (Burly), he was very helpful and gave great insight to the design of the t shirts. The entire process was very smooth. Great communication from Steve. I highly recommend him for your t shirt printing needs.

Was referred to Steve by a friend - Steve went above and beyond getting our orders in and getting…read morethem back to us quickly. Proofs were sent before printing. We ordered Baseball dri fits as well as shorts with our logo and everything turned out great! Communication was perfect. Thank you Burly!

I came in on 12/22/23 with 3 baseball caps that I wanted to do some embroidery on them. I showed…read morethe gentleman an image of what I wanted done, the guy says fine no problem but being that Christmas is here I'll have them done by 1/5/24. I told him ok, no problem. I went this morning 1/5/24 like he said and he couldn't even find my hats. Then he finally found them and they weren't even done! So he tells me to come back at 1pm. So I come back at 1pm and 2 of the hats are ok, could be better but this one literally looks like my 5 year old daughter's writing!! The guy doesn't bother to say anything about redoing my hat or anything. Oh he gave me a .50 cents discount for ruining my hat! ‍ Place is garbage just like my hat he ruined! I will definitely not be going back or recommending this place to anyone.

Ted is amazing! Great customer service! Always willing to go above and beyond!…read more Beat place to order

Kang is an amazing woman, I came in with a shirt on Tuesday for my upcoming clothing brand that…read moreneeded to be done before Friday and it was ready to pick up on Thursday! I asked for a certain texture and Kang was able to do it with no problem, super high quality prints and very affordable prices! If I ever need anything done again, I will 100% be coming back!

Came here to do grad dash embroidery. Took a couple days to be ready but the lady was attentive to…read moredetail.

I've reached out to Design Bay multiple times with last minute custom shirt orders via email…read moredesign.bay.lakewood@gmail.com and they always come through for me. The quality of both the shirts and the prints is consistently great, and their prices are reasonable for a shop located inside the mall. They're also super convenient, right by the entrance of Macy's and Red Robin. Highly recommend for anyone needing custom shirts done quickly and professionally!

Absolutely amazing quality! Service was 10/10 very professional, helpful, and kind. I needed this…read morejacket done last minute, and he brought my vision to life perfectly. This one-of-one breast cancer jacket came out even better than I imagined. All the colors go together beautifully. I'm beyond happy with the result and would definitely go back again. Thank you so much!

THANK YOU EMBROIDERY SHOP!…read more I called a few places & was immediately told "weeks". I needed this gift ASAP (2 days kind of ASAP). I called The Embroidery Shop and they immediately took on my project. The next day, it was ready for pick up and it turned out great! My little cousin loved it! I will definitely be coming back for any future personalized gifts.

This place was great!!! And they did an amazing job. I wanted to embroider Trader Joe's mini bags…read morefor my kids teachers and they were able to take care of my order a week before Xmas. The really delivered and were super affordable.

We hired this company to produce custom uniforms for our gym, including multiple shirt styles,…read morecolors, sizes, embroidery, and detailed printing requirements. Before placing the order, I made it very clear to Moonty that this was a detail-oriented project. We provided organized artwork, visual examples, and a detailed spreadsheet outlining exactly what was needed. We even put two different sets of uniforms in two different bags-- Moonty assured us that everything could be handled and completed by a specific date. Unfortunately, the biggest issue was the complete lack of attention to detail. Despite having clear instructions, the final products did not match what we requested. Designs were incorrect, colors were wrong, and numerous details were overlooked. Out of 50 shirts, 19 had errors. We spent a significant amount of time organizing and communicating our order, only to receive products that did not reflect the instructions we provided. The project was also not completed by the promised deadline. We were given a specific completion date by Moonty, but the order was delayed. Throughout the process, we were told about other priorities such as Father's Day, graduations, and World Cup-related orders. While we understand that businesses get busy, customers should not be promised timelines that cannot be met. To make matters worse, we were originally quoted one price, but when my husband arrived to pick up the order, the price had increased! The same thing happened with hats we brought in for embroidery. We were told they would be ready by a certain date, only to be contacted at the last minute for information that had already been provided and then charged more than originally discussed. What was most frustrating was the lack of accountability. When we pointed out the mistakes, Moonty told us it was not his responsibility to review the spreadsheet we provided. That response was BAFFLING. We created the spreadsheet specifically to ensure accuracy and avoid mistakes. If detailed instructions are not being reviewed, then what is the purpose of providing them? We were patient, accommodating, and understanding throughout the process. Mistakes can happen. Delays can happen. But when an order is delivered late, nearly 40% of the shirts are wrong, the designs don't match the approved vision, prices change unexpectedly, and no meaningful effort is made to correct the issues, that's a serious PROBLEM! Moonty wasted our time and money. If you have a simple order, you may have a different experience. However, if your project requires accuracy, organization, attention to detail, and accountability, I would strongly recommend looking elsewhere.

Customer service is awesome He help to the way what I want…read moreand how I wanted to have print on my shirt and plus his input