I arrived 8 minutes late, and was rushed straight to a massage room fully dressed, with all my items in tow. When I asked to be allowed to change and store my items the therapist told me it would affect my time.
The massage was horrible. I silently cried throughout the massage It was obvious the therapist was annoyed, and made me feel like I did something wrong. His massage movements were choppy and abrupt. He plopped an eye pillow over my eyes, threw the sheet about my body as he moved me in a non gentle way, and shoved the bolster under my knees.
After the massage, I met the Estetician Emilia. She was lovely and uplifted me. She noticed me crying in the locker room and made me feel so cared for before during and after my facial.
After my facial, I had a 2 hour break and decided to sit outside in a cabana in what they refer to as the Zen Garden. Keep in mind this is a high traffic area as it is used by what seems all staff, carrying fedex boxes and going in and out constantly. Within about 15 minutes of sitting there, a large group of business-attired, people (15-20) walked past speaking loudly, as they toured the facility. I definitely was not feeling the zen! All of it seemed to lack spa-like peace.
Sitting outside gives you time to take a look at what the inside conceals. More on that later. It definitely does not have the look and feel of what looks like a luxury spa online. It does not have pristine grounds, and could use a power wash if you ask me. I could also of done without the tacky Halloween decorations too.
There are loose, broken tiles in the water where guests walk to sit on the hanging chairs. I had the misfortune of scraping the bottom of my foot here.
There was a huge hole in the white canopy above the cabana I sat in, exposing mold.
Lacking in attention to detail:
I was brought strawberries on a tray with no napkin. The snack area does not provide tongs or scoopers for any of the snacks.
I then go to use the jacuzzi hoping to finally relax. Gross alert! This is the most disgusting jacuzzi I've ever been in! The entire inside of the jacuzzi rim is covered in black grime (see pic below). I don't know how this spa clears a health inspection. Absolutely shameful! I opted not to use the sauna or steam once I saw this.
After I showered, and something I found odd, I noticed a male staff member in the ladies locker room, where I had seconds before been completely nude! I thought this highly disturbing.
As my (actual) 50th bday spa day winded down, it became overwhelmingly clear of the lack of communication between the spa booking department and the actual spa. The booking agent I spoke to the night before, did not communicate a single one of my preferences to the spa. Note, when you call to book a service, you are speaking to someone sitting in their living room basically. They are not on site.
Manicure and pedicure did not go as planned. My telling the agent I had hard gel on my natural nails and gel polish was not conveyed and I was paired with a nail tech who does not work with hard gel, so I wasn't able to receive my service. My pedicure was good and my blow out went good too.
When I checked out, I was told that the massage and pedi were being comped, but the discount didn't seem substantial to what I paid.
In the end what made my day nice was the Estetician, the nail tech and the hair Stylist. They could see it had not gone well for me, and were very nice and kind to me.
Considering all that went awry, I found a way to leave with a smile. I Just wish a representative of the spa management would of came and found me at some point to acknowledge all of the the errors, and/or shown some concern. Will not be returning. read more