We had a great experience with this agency. They were super quick to respond and matched us with a…read morebaby nurse who's been amazing. She's brought so much consistency and structure for our baby day and night, which has been a huge help while we worked through sleep challenges.

With our third baby, we knew we needed support in his first few months of life. We turned to…read moreMadison Agency because of their reputation and they exceeded our expectations! Jackie was incredibly communicative and understood exactly what we needed from the start. She made the newborn care selection simple, and found a candidate that was exactly what our family needed. Our nurse, Maylene, became family. She not only helped our son, but our 2 daughters and myself. As this is our last child, I really wanted to have a positive breastfeeding experience and she was fully supportive of that. I couldn't have done it without her! Our time with Maylene went by far too fast, and she will forever be a part of our lives. We will continue to use Madison Agency for all our childcare needs.

Our sitter, Alessandra H., endangered our baby, lacked basic training and was completed…read moreuninterested in the job. We were disappointed given the good reviews of the agency and the sitter's profile, which claimed that she has "15+ years of experience with newborns," "focuses on children having a good time" and "gives children devoted attention." - Our sitter left our baby unattended for 20 seconds on a 3-feet high changing table (recorded on cameras that we disclosed), walking away to look for a change of clothes. This is a huge safety concern for a 4.5 month infant who is able to independently roll and could have resulted in serious injuries. There is a safety strap that she could have buckled if she needed to walk away. - Sitter pulled a dirty onesie over his head after a blowout. The best practice would be to pull the onesie down past the shoulders/legs to avoid smearing poop over his head. This further demonstrated her lack of experience in caring for infants. - According to the agency, sitters are prohibited to be on their phones when children are awake unless responding to parents or in case of emergency. Our sitter was on her phone the entire time he was awake and ignored him when he was distressed and crying loudly for food. - Our sitter left the apartment twice to pick up lunch/dinner and asked me to babysit. This defeated the point of paying for a sitter so I could catch up on sleep. We assumed she would bring her own meals or order delivery since we are paying for her to be available. - Sitter left all the dirty baby bottles in the sink. Our understanding is that she would clean up after the baby's meals. We understand that the first day may not run perfectly, however we cannot overlook that our child was put in a dangerous position. We have serious doubts about the sitter screening and training process. To throw salt in our wound, we had to pay a $50 cancellation fee so she didn't come back for the second day of our booking. We raised our concerns to Lisa, who acknowledged some of our concerns but ignored the point about leaving a baby unattended on a changing table. She told us that she would continue to employ this sitter, but that she would not be assigned to us anymore. We will not be using Pinch Sitters again.

Finding a sitter, who is caring and trustworthy is a tough feat. I thought finding a sitter in NYC…read morewould be almost impossible since we're not locals. I was recommended this agency by a friend. Lisa and her agency were really amazing! My children had never been with anyone but family but we were in town for a family trip and my husband and I had tickets to a Broadway show. I was nervous but since reaching out to Lisa, I felt like we were in good hands. We felt very comfortable after meeting our sitter and my kids loved her. It was an amazing experience and we now can't wait until our next trip to the city to use this agency again!!

BEWARE: Sketchy business! Unsupportive when we needed help with the nanny, then ghosted us. Don't…read moreget tempted by the "low" fees - this was the worst $ we've ever spent. When our baby was unexpectedly hospitalized, we reached out to Holly for help after the nanny she placed had only been with us for about a week. Instead of supporting us, she consistently took the nanny's side and made an already terrifying situation worse. She then refused to honor the "30-day free replacement" in her own contract, hiding behind technicalities while we were under extreme emotional and physical stress. We didn't have the capacity to argue -- our baby was in the hospital -- and she took advantage of that. No thanks to her, we still managed to keep the nanny for a short while. But when the nanny later quit, we informed Holly immediately. She never responded. No follow-up. No help. Completely ghosted us.

Holly is the best. She found us the best nanny who has become part of our family. She is an…read moreexcellent resource for questions and advice about nanny searches, and gives wonderful recommendations. I recommend her highly.

We had a great experience with Nannies by Noa. We found the…read morewhole process to be easy and clear. All our questions were answered (and we had many). We are grateful for help to find a perfect nanny for our family and our baby.

I'm beyond grateful for Jo and her wonderful team at Nannies by Noa. They are committed and their…read moreresponsiveness is on point, super fast and always very professional. Kept me in the loop throughout the whole process. Jo really listened to what I was looking for. I would even say she intuitively knew what I was hesitant to say or ask for. I was looking for the right family who we clicked with/had the right chemistry but also appreciate my years of experience and education. Couldn't be happier with the results. I felt really supported and advocated for throughout the negotiations. They made sure both parties were happy every step of the way. I highly recommend Nannies by Noa! You will surely have THE BEST support to find your match

WOW! Highly recommended! I'm a busy doctor mom and called on a weekend--they were amazing Shonatte…read morewas kind, fast, and super helpful. Even when she couldn't do exactly what I asked, she gave me other great ideas that helped me something else off my to-do list! Thanks, NANNY SMITH, for saving the day!!!

Shanotte is a true professional and her communication, reassurance, and proactiveness helped us…read morefind the right nanny as first time parents. I can tell she genuinely cares about the family's needs and does her best to seek out the candidates that will be a great fit by doing her due diligence. I also appreciated that she is an advocate for us when it comes to finalizing contract terms to ensure both parties are happy. Lastly, I value that she is available at any time to answer our questions and goes above and beyond to check in on us to see if we are comfortable. I highly recommend the Nanny Smith!

As a nanny, I've only had positive experiences with Smart Sitting. They go above and beyond to make…read moresure families are matched with the appropriate nanny and are quickly available to help in any situation. I've found consistent work and support through the website and staff. Everything is streamlined and very efficient!

Been with this agency for some time. They're strong in the way they provide customer service to…read moretheir families. That's likely top-tier. There are also tons of opportunities, they keep growing! They're weak in the sense that they seem to be strapped for cash and offer super low rates to temp/one-off nanny's. You can expect that if someone is comfortable with the following rates, they really needed the money. I really needed the money myself before. For example: temp postings are $20/hr, max $21/hr for the care of 3 children... I found out that the price they're charging businesses/corporations that use their backup services is something like $40/hr....I asked why it was necessary to take a 50% commission and they said it was required to keep the business afloat essentially. To me it sounds like their business model is upside down, similar to Uber taking the majority of drivers' pay. For this reason, I've stopped taking jobs with them. It's extremely difficult to land even an interview for the higher paying part-time, full-time roles. I keep the temp job emails on for if times get really rough because as I said, if a nanny/sitter is willing to accept this low of pay, you can expect that they (myself included) really needed the money. I recommend smaller boutique agencies that I'm also a part of to my friends that ask. They have a pay scale depending on the number and age of the kids, guaranteed meals for longer jobs, and guaranteed rides home for jobs ending late. Common sense stuff. Leaving this review not to be petty, but because I wish I knew before I went through the trouble of reference checking.

Mark has been a valuable asset in me obtaining my dream job. We worked together for months and…read moreevery interaction was handled with a high level of professionalism and care. His advice helped me navigate only what was best for me, narrowing my selection to an incredible opportunity. If you ever want someone to handle your job search Mark is your guy.

In my 30 plus years as an Executive Chauffeur, I have interviewed with many agencies, Pavillion,…read moreand especially Tina, are by far one of the best. Tina put me at ease and made sure that all my questions were answered. I highly recommend Pavillion!!! Thank you Tina for all your help! Steve T

I called to inquire about something and received the most disgusting customer service! There was a…read morelack of phone etiquette, I was rushed off the phone before I even finished asking my questions and when I called back to let them know how disheartening the experience was, the person on the other line was still nasty and rude. Find another Agency! If they're this disgusting over the phone I can only imagine how they will treat your children when you're not around.

Summary: Couldn't trust the nurse with our newborn and the…read moreagency had a poor response. She fell asleep while our baby was on her and the agency expected us to pay. The second night our baby nurse was with us, we caught her asleep with the baby on her chest. At 5am, I called out her name multiple times to initiate breastfeeding and for her to bring the baby to me. When she didn't respond, I realized she was asleep. Immediately concerned, my husband turned on all the lights in the room and yet still had to rouse her awake. We felt deeply uncomfortable finding her in a position that put our two week old baby in danger - any healthcare worker for babies would know that sleeping with the infant puts the baby at a greater risk of SIDS. When my husband told her she wasn't needed anymore and should go home, the nurse asked if she did anything wrong. She didn't know? Then she blamed me for her falling asleep with the baby. What was also upsetting was that the agency pushed us hard to still compensate the nurse. We got a lot of agency pushback, even on the secondary issues outlined below. They were more interested in siding with the nurse rather than hearing our concerns. They fed us a line mentioned by another reviewer here "we have never had any issues with this nurse before". I really did not buy that, and I found it unsettling the agency had so many lines to back their nurse even when their own promises to the client were unmet. The agency still expected us to pay the nurse, however if they felt strongly she should be compensated, then they should front the bill... not the consumer. How else are poor practices going to be corrected? Initially they were only willing to credit their agency fee, but we were adamant and eventually we reached an agreement to pay for the first night only -- which we had said from the start we were willing to do. There were also a few issues with this baby nurse at the onset - the agency asked for personality that would be a good fit and 'takes initiative' with 'provides coaching' were top of the list. Services like 'maintaining the nursery space' were not followed through on - after the first night, for example, I was cleaning poop off the wall and diaper caddy from a 'projectile' diaper change that had happened in the first half of her shift (the agency in her defense: "Had this happened on multiple occasions?"). The nurse had no issues spending her time watching videos from her phone. She also provided 'coaching' based on outdated medical practices (such as cleaning the umbilical cord site with alcohol) so my husband and I felt we were doing most of the coaching. And her assistance with breastfeeding made it clear she didn't know the basics. She also interjected to the lactation consultant I was meeting with virtually- never mind I hadn't invited her to partake in the calls. All this despite 20 years with the agency... There were also issues with the agency. We were not provided a method of communication for over the weekend in the event issues like this arise. We were just given the nurse's name, but no phone number. We received no email confirmation of the booking. We had no indication of how to pay and we were not sent a contract. The booking was made for Friday and I couldn't speak to anyone until business hours Monday. There is no email listed online and no one available outside business hours. When I called first thing Monday morning, they asked why I hadn't left a voicemail. But how would I have known to do that when their automated message says to call back during business hours? Fortunately I'd sent a message via their website's contact form detailing the issues the morning we let the nurse go. Of course the nurse had already called and had a different story. The agency was proud of their low turnover rate - I suspect there was no reprimand for this nurse. I'd never work with this agency again.

My experience as a former nanny candidate of British American Household Staffing was extremely…read morepositive. Ashley Mundt, worked very closely with me throughout the entire placement process. She was patient, informative, competent, thorough and spent an inordinate amount of time finding me the perfect placement. Ashley worked tirelessly, even after hours and on weekends with both the client and me to ensure proper placement. Not only was I provided with endless support each step of the way, Ashley also took the time to educate me on the finer points of being an amazing nanny. Once I was placed in my position, Ashley took the time to follow up with me a number of times to ensure all was going well and to answer any queries of mine. I would not hesitate to highly recommend not only British American Household Staffing but Ashley Mundt herself. Both clients and nanny candidates will be pleased with the results. Elizabeth Little

I have worked with many agencies including all of the top, very selective ones and can honestly say…read moreBAHS is by far one of my favorite. The recruiters are so diligent and thorough and really take pride in the work that they do. Special shoutout to Kara and Sara for the prep work they do and their flawless communication. Nannies, if you are looking for an agency that will advocate for you and take the time to match you with a worthwhile employer then I highly suggest BAHS. They are first on my list when recommending clients and colleagues!

A pleasure to work with this agency. Erin is magnificent! She was super helpful and attentive. I am…read moreso grateful for her efforts in trying to help me find the right family. It was such a good experience. Best nanny agency I have ever worked with

I've had great experience working with the agency, I landed with two terrific jobs. Erin is a…read moresweetheart and she is kind and helpful throughout the interviewing and hiring process.