Brought a box of screws to checkout. Clerk 1 unable to ring it up. Clerk 2 says not every item is…read morein their system yet but will be on their paper copy. Item not on paper copy so Clerk 1 asks if I remember price. I said $10.99. He says I think it's actually $15.99 and you're just saying $10.99. Ok, so someone should go check the price. Neither clerk went to get price so I went back to check. It was actually $10.39. Told clerk 1 it was $10.39 and he rang it up. First, I didn't appreciate being called a liar and second, one of those two clerks should have checked the price, not me. I remember a long time ago service at Bortz was outstanding, I won't be back.

After five trips and problem solving along the way a miracle of sorts took place enabling me to…read morehook up a pocket hose to my faucet. i will forever be grateful

This is my favorite hardware store! The staff are amazing and always willing to help you find what…read moreyou need. The store itself is always clean, well organized and well stocked!

First experience: Very poor customer service skills. Do not know their inventory. Waited for 15…read moreminutes for someone to help me. Then the clerk walked around lost when I asked questions about a grill they had advertised. Second experience: When calling to ask information about screening, wouldn't let me talk to the guy who repairs their screens or attempt to give me any approximate pricing. Told me: "we are too busy". Very rude! I don't think I would ever give them my business!

I have always appreciated this store for its friendly service and convenience until today. I went…read moreto purchase painting supplies and there was a sign up that stated "Buy one, get one half off". I talked with an employee and we agreed that even though the coupon was out of date by 5 days, it was still posted and therefore I should get the discount. I got to the register and the clerk needed the manager to override the sale because it was out of date and he absolutely refused stating he couldn't do it and they are human and make mistakes. I said this is B.S., every store honors a posted coupon. He really didn't care and he wasn't nice. I shop this store quite often because I like to support local business but I will be driving 3 miles further to go to Walmart in the future.

I hate hardware stores, especially when I walk into one with an idea of what I need and then can't…read morefind it. It is more irritating when you cannot find said item and all they offer are hardware items. This location sits on the outskirts of Greensburg right before you enter Jeanette. Kind of in a plaza to itself it looks like an island of concrete. I walked in and went to exactly where I needed to be. What is most irritating is that the selection was rather meek and thus limits me to my project at home. I could resort to shopping online, but I want that instant gratification, I want that item in hand. I selected what I could and went home. Turns out, that even after asking if it was the right item I needed, it was not. I then had to return the item to a store. Oh well, better luck next time I suppose.

I purchased an assembly for a Home Depot chair, which I decided to cancel after the Home Depot pro…read morecontacted me to schedule; but I engaged him in a text query regarding needed home roof repairs after noticing on his website that he 'does repairs'. After a quick 'back and forth' exchanging info, he insinuated that 'someone was playing games with him' (me) after simply trying to get and exchange information. I had enlisted a different Angi pro for a different assembly that day from a different online store for a different project. When my Anso pro cancelled me for it the eve before scheduled, the next AM I texted the Home Depot pro asking whether he might be available to construct for a different company/project (not knowing whether that might be so). Meanwhile I was trying, and succeeded to find a different Angi pro which I'd paid Angi for online, so told the Home Depot pro (who had not yet answered my question about his availability after my inquiry) that I'd found an Angi pro. He implied that I'd enlisted him a 'second time' and 'cancelled him twice' so 'not interested'. He has very poor customer interaction. I'd sent him pictures of roof work I'd asked whether he could do, and after his two separate accusatory comments to me, I deleted all photos and texts, for I 'do not want him near my house'. He was a total 'jerk' to me when asking him 'simple questions'. I had no intent to 'play games' when accused of that, and had not 'hired' him, when, in my asking 'whether he could be available to construct something from a non-Home Depot store'; so I actually did not 'cancel' him twice as he commented to me. He should not be working for the public. It will take me a couple of days to wipe his personality and interactions from my mind. I hope he never comes to my home town. We have much nicer people here.

The joy a shopping with family and being the chauffer for the day. You go where they need to go and…read morejust go with the flow. My Dad needed to stop here and make a payment (he's still one of those that needs to make the payment in person instead of online). Pulled in and made our way inside. With this being near the holiday season, it was going to be a busy day. Dad went over to customer service to make his payment while my brother, niece and myself went to go check out the holiday displays and what was on sale. I browsed for a bit and wanted to head on into the store to help find the items my Dad was here to purchase. We all headed deep into the aisles and like any other trip to a hardware store, you have to backtrack because everything is so spread out. Those items are place in areas the store believes them to be of liked items, not always in the best place. I ended up wandering off by myself because I find hardware store mind numbing if I am not in here for a reason. I wandered around and found myself in front of the paint counter where I ended up grabbing one of there miniature buckets. True story, the only thing in here that I purchased. I didn't need it, I wanted it. I headed to the line, which was a bit crazy. Standing in line, which had started to weave its way out into the aisle, there were at least three employees standing around the self checkouts. Seeing the line getting longer, of course they opened up more...when I was next in line and everyone behind me had first dibs on them. Once my tiny bucket was paid for, I was out the door faster than I could explain.

A word to the wise. If you are shopping for appliances and a Lowe's employee trues to talk you into…read moreappliances made by Midea. You should vehemently decline. I made this mistake with a woman that i believed knew what she was talking about, and let her sway my original decision. I purchased 3 appliances through this collection. Oven, refrigerator, and microwave. Within the first few months i had issues with the appliances. First the refrigerator ice machine which was faulty, and hasn't worked since. Second was the microwave. I continually had issues with the clock. Not due to outages, the clock was faulty. The last appliance was the stove. It was still under warranty, the repairman cane out 4 different times, at their convenience, not ours. Changed three different parts at separate times, left telling me it was fixed every time, another 3 month span for the next scheduled appt at their convenience, replaced parts, still not working for months on end. Tells me on the last fix, i have no idea. Call the company. Stove is shrieking when turned in like a jet taking off. The broiler will not work at all, because the repairman was a bit confused, my stove was down for about 5 months. Anyway, after he finally stated he had no idea how to fix it, i end up calling the company. Oh.... Well your warranty just ran out. Long story short, i feel i was scammed, lied to, manipulated, detained so that my warranty ran out, and i just wanted to tell everyone else, that these appliances which cost me an arm and a leg are now all defunct, and i honestly would be embarrassed to stand behind these products if i were Lowes, considering i am stating that they talked me into this product, and should be embarrassed that they do not stand behind their product which is ONLY 2 years old. I hate when companies are con artists.

We love Harbor Freight tools and the reasonable prices !read more

So several months ago I purchased a weed wack machine (portland model) at this store. I stopped by…read moreyesterday to purchase a new line spool for this model and could not find any where the machine is located. I go around looking for an associate then I am ignored while attempting to speak to someone and still remained ignored. I left empty handed and as usual went to Amazon.com which of course has the spools and no doubt considerably less cost than HF. Oh yea while on the Amazon site I found a superb deal on another weed trimmer and it's being delivered today. NOW THAT IS TRUE SERVICE! Won't be shopping at Harbor Freight ever again.