After five trips and problem solving along the way a miracle of sorts took place enabling me to…read morehook up a pocket hose to my faucet. i will forever be grateful

For any hardware or home projects, I shop at Bortz's first. So far, I've bought a portable…read moreshopping cart, several types of nails and screws, dowels rods, a long-handled ice scraper that also works as a lawn edger, and many types of keys! DON'T go anywhere else for keys! Bortz makes the best! I've gotten keys made elsewhere that don't work! Very upsetting! Stop at Bortz first: no need to go anywhere else! God bless the helpful staff! They're always the same employees, exemplifying the quality of the establishment.

First experience: Very poor customer service skills. Do not know their inventory. Waited for 15…read moreminutes for someone to help me. Then the clerk walked around lost when I asked questions about a grill they had advertised. Second experience: When calling to ask information about screening, wouldn't let me talk to the guy who repairs their screens or attempt to give me any approximate pricing. Told me: "we are too busy". Very rude! I don't think I would ever give them my business!

This is my favorite hardware store! The staff are amazing and always willing to help you find what…read moreyou need. The store itself is always clean, well organized and well stocked!

I have always appreciated this store for its friendly service and convenience until today. I went…read moreto purchase painting supplies and there was a sign up that stated "Buy one, get one half off". I talked with an employee and we agreed that even though the coupon was out of date by 5 days, it was still posted and therefore I should get the discount. I got to the register and the clerk needed the manager to override the sale because it was out of date and he absolutely refused stating he couldn't do it and they are human and make mistakes. I said this is B.S., every store honors a posted coupon. He really didn't care and he wasn't nice. I shop this store quite often because I like to support local business but I will be driving 3 miles further to go to Walmart in the future.

We love getting our appliances from here! This is a very nice Home Depot to shop at. The employees…read moreare friendly and the inside of the store is clean. The outside of the store could use some work. A bit dirty and trashy.

I bought a top of line GE Washer and dryer early April 2025. They were scheduled for delivery…read moreSaturday April 19th and received texts/emails that they were on their way but ultimately cancelled delivery at 5PM on a Saturday. Rescheduled delivery for week later. They delivered, built on pedestals, and installed. They forgot to put the drain in the sink!. Latwer that evening, used the machine for the first time, and the washer MOVED on the floor pulling on the pipes secured to the wall causing leak on a Friday evening. Plumbers came the next am Saturday and did repairs for 614$. Then I realized that they FORGOT to put the feet on the washer and dryer. Called numerous times to both the Home Depot store and their service center and they initially did not believe us and gave us grief. After the numerous calls they sent the SAME delivery/installers that screwed up the initial installation. After two more weeks they sent ANOTHER team, a trouble shooting team, that said that the initial installers put the washer and dryer INCORRECTLY on the pedestals. Numerous calls later, we were told that they needed to replace the delivered pedestals but needed approval. They finally got approval, and several weeks later we receive ONE pedestal!!!!!!!!. Numerous calls later, we finally get two pedestals and the needed repairs and replacement. So after TWO months for an initial surprise Mother Days gift no feet on the pedestals pedestals improperly built water pipes pulled from walls Saturday plumber visit Multiple scheduled visits etc FINALLY everything finished in late MAY The ACTUAL GE machines are fantastic BUT the service and experience has been the utter worst of my life.

The joy a shopping with family and being the chauffer for the day. You go where they need to go and…read morejust go with the flow. My Dad needed to stop here and make a payment (he's still one of those that needs to make the payment in person instead of online). Pulled in and made our way inside. With this being near the holiday season, it was going to be a busy day. Dad went over to customer service to make his payment while my brother, niece and myself went to go check out the holiday displays and what was on sale. I browsed for a bit and wanted to head on into the store to help find the items my Dad was here to purchase. We all headed deep into the aisles and like any other trip to a hardware store, you have to backtrack because everything is so spread out. Those items are place in areas the store believes them to be of liked items, not always in the best place. I ended up wandering off by myself because I find hardware store mind numbing if I am not in here for a reason. I wandered around and found myself in front of the paint counter where I ended up grabbing one of there miniature buckets. True story, the only thing in here that I purchased. I didn't need it, I wanted it. I headed to the line, which was a bit crazy. Standing in line, which had started to weave its way out into the aisle, there were at least three employees standing around the self checkouts. Seeing the line getting longer, of course they opened up more...when I was next in line and everyone behind me had first dibs on them. Once my tiny bucket was paid for, I was out the door faster than I could explain.

We needed a double oven, and knew the make and model number and went to the store to order(could…read morehave stayed home ordered it online and got free delivery). After the clerk finished waiting on a customer and saw us waiting there no acknowledgment. We was waiting for her to either address us to come over or ask if we needed assistance but all we got rather loudly is her contacting someone to see if she could leave at four. It was hours before noon. Finally when we got assistance and she looked up the oven that we wanted in black, she said it doesn't come in that. After a few minutes she did find it and we ordered it. We knew it came in black. Before ordering it we ask her for information on the oven and she was like a deer in headlights and knew nothing. I am not saying she should know everything on every oven but a little information would have been maybe helpful. After placing an order, over $3000 order, all we got was a sale receipt with the price we paid. No breakdown on what we order, delivery date, no model or written description of the order. We did get a check list saying what to do before delivery but we got no instructions on when or how we will know the delivery time. We thought we maybe get an email on the order, since we ordered a few things at Lowe's before but received none. So all we got is cash register tape with no information on it. After the clerk finished with us there a gentleman waiting, she knew him and he got address and waited on right away. We found out that a competitor had free delivery, lower price, received instructions and paperwork on our oven order. Yes, we cancelled the order at Lowe'. We won't be ordering any appliances or going to Lowe's anytime soon.

Decrease in stars due to lack of customer service. If one hates their job that much, look for…read moresomething else or change attitude and deal with it. That's life. We come here for miscellaneous items and have no problem with products. (Work gloves, tarps, tool organizers, etc.)

Really Friendly Customer service. No gripes when returning items. Yes it is very good with pricing…read moretoo.