What a cool dispensary experience!! Insa is the fourth dispensary I've visited this year and it is…read moreby far the benchmark by which others will be judged. First off, you can pre-order and pick it up without an account or log-in. If you decide to shop in-store, you will find: numerous customer service reps walking the floor, equipped with a tablet on which they can give you tons of info and also place an order for you that will be ready for pick-up in minutes. Or, you can do self service by accessing one of several large tablets with the full menu (same interface as their website) and order what you like, get in line, pick it up and pay. The site and the tablets will tell you if you've hit the state limit. To give you a sense of what you can get until you hit the limit, in my case it was about $150 worth of 100 gummies. By contrast my partner bought 10 pre-rolls and 40 sleepy edibles for $165 and still had some to spare. It's a very nice space and I couldn't be a happier customer.

I need a gummy to recover from this shopping experience…read more I found the one person in the store who couldn't answer a single question. I was so excited to come here, as these are my favorite gummies. Even though I live in NYC where there are plenty of dispensaries, I always ask my cousin to make an Insa run for me and meet me at the family function when I need to stock up. The shopping experience could not have been a bigger disappointment and I left incredibly stressed. I was asking about other flavors of gummies I haven't tried yet. I asked what the difference was in composition. The store clerk told me they were all different flavors. I said I understand that and asked about composition again. Then said they're all the same because they're 5mg. I couldn't believe I had to hold his hand through this entire interaction and get more specific. So I asked about to THC/CBD ratio and TAC. Then I asked another question that he couldn't answer and quickly realized I should stop and get in line and GTFO of there. Then when he was ringing me up, he told me there was a buy one get one free sale, which is not how the products were rung up. After about 5 excruciating minutes of back and forth, the kind gentleman next to him at the register finally leaned in and told me the BOGO deal is only good for one product. I asked why the clerk didn't tell me that in the first place and he said he didn't know, then the clerk next to him showed him a laminated sign attached to the register that clearly stated the BOGO deal terms and restrictions. This guy couldn't answer product questions and couldn't explain the price of things, so basically he's just a warm body collecting a paycheck. I'll probably be back because I love the gummies, but I'll avoid him next time.

If your visiting the area have to stop here!!! Amazing variety would definitely come back…read more Excellent customer service!! Thanks again

I actually ended up at this Black-woman-owned dispensary on a whim since a friend and I were…read morenearby. I loved how local it was inside with the Springfield skyline painted around the walls. The parking lot is hella confusing, that's just about the only negative. From security to counter service, everyone was friendly and helpful. They had a couple of sales so we went with their 2 3.5/$35! They offer flower, edibles, etc. a little bit of everything for anyone looking. Not sure what the Deli counter was giving but I'd be intrigued to find out.

a great place to shop friendly and knowledgeable staff, good selection of products although i tend…read moreto buy infused pre rolls for the convenience. one of the most affordable recreational dispensaries in the area. be sure to stop in don't just take my word for it, see and judge for yourself.

Not a particular fan. From flipflopping back and forth between cash-only or not, to brands and…read moreflavors being chronically out of stock, to signing up for the rewards program one visit to having staff have no idea what you're talking about the next, to employees standing behind the counter gabbing with one another (or watching the TV) while customers stand around and fume, to the most recent bit. After the employee (who was gabbing with another one, as usual) finally deigned to notice me, he wanted to know what I wanted. "This," said I, placing the wrapper of the last brand that did any good for us on the counter. "TAKE THAT AWAY!" he screamed, rather as if I'd slapped a cobra on the glass. "WE CAN'T HAVE CUSTOMERS PUT THINGS ON THE GLASS!!" More than a little ticked off, I did so, and held it in the air to show. Of course, THAT wasn't in stock, and I left. Never again. There are, by my count, three other dispensaries within five minutes walk. They can have our business.

I called to check on product and their customer service team was FANTASTIC! Friendly patient and…read morekind. Great spot

There's millions of other much less expensive dispos in Massachusetts than this. Product crumbles…read moreinto dust and vapes are no good. Service is meh.

I absolutely love this dispo. Best tenders and best buds. Never seen "deli" style ANYWHERE else…read more All the strains are top tier. 10 out of 10 recommend and tell everyone about this dispo. Nice little spot that has been there for years. More people need to learn and experience this place.

his picture is for context on the situation And to the…read moremanager half black hair half red hair if you care about what happens in the building that includes your fenced in parking lot for your business where problems can also start Been coming here since opening year only a spat over price a couple months ago cause I thought something was being charged wrong I pulled in today to see the above New Yorker parked like this and I let her know she can't park there to which she asked me if I worked their I said no just trying to save her the trouble of other people yelling at her for how she's parked and she told me to fuck off and started calling me a little bitch and shit whatever I get out there's a solid 2 minutes from me parking to coming in maybe minute and a half The whole time I know she's in the security booth bitching cause the second I open the door she runs inside and stands behind the glass display staring at me to which I say to the security idk what her problem is all I did was let her know she can't park where she parked and she started cussing me out I go in she be lines for the gentlemen in the green hoodie and starts telling him I'm harassing from the parking lot (haven't said a word since walking in or since she went inside mind you to her) and I get called to the register next to her to which I says I'm not sure what your problem is I was just letting you know you can't park there To which the half black hair half orange hair (I genuinely can't remember her name for the life of me) comes out yelling at me telling me We aren't going to do this and I say do what she's been going since I came in all I said was I don't know what her problem was To which I get told I need to lower my voice kind you being a vet I can keep my tone I'm not getting loud but when you talk over me because I want to know what I did wrong considering she's started this since the lot o have grounds to know I told you did buy my stuff and go to which you kept telling me I need to calm down I'm causing problems when the only one causing the problem is you and you don't even know the full situation you just see a blonde girl saying harassment and you immediately move to side with her not even know she's the one causing continuing the problem all over the fact I let her know probably shouldn't park there I said all I wanna know is what I've done to which she kicked me out That's fine but you can't claim you care about employees and customers safety you A don't know who started the problem and B automatically pick a side due to gender because that's the only context you had coming into this situation absolutely no other information I've got it on dashcam that'll go up on TikTok and YouTube later I think I'm about all set as long as that manager is there. Absolutely no resolution skills just straight to getting kicked out because you don't want to tell the person what they did wrong since you had next to no info

Great selection of some of the best cannabis in the area! Big selection of choices and great value…read more If you're an OG then you should definitely check them out! GREAT PRICES

They opened a bag showed me bud and I touched it and he made me buy it won't shop here ever again…read moreshould have told me before very rude.

Im shocked that there aren't any reviews on yelp. This is my favorite cannabis dispo out of all ive…read moregone to in Massachusetts! Its an easy on and off 91 with plenty of parking. A great alternative to honey which is disastrous with that in northampton. Great selection and prices, friendly budtenders. I just wish they didn't use Ai to market and advertise stuff. Its otherwise the best in Massachusetts.

Staff are great- knowledgeable and helpful. Selection is unreal. You want it? They have it. And the…read morevalue can't be beat. I've seen carts cheaper by $1 elsewhere but...the prices here are reliable.

Great smoke shop in East Longmeadow! The prices for everything are veryyy low and the manager was…read morevery helpful. I had a great experience and would definitely come back here.

The lady was so rude and kept saying that she could not let my friend and I look or go in the shop…read morebecause she could not leave the convenience side. Then continued to shout at us what do you want. After we left,while we were looking at stuff from the outside, we see here enter the shop. So we go back inside to ask if we could go in now since we saw her in the shop, she yelled I said you can't go in there! So unbelievably rude!! If you guys aren't open during your hours that you say you are then you shouldn't advertise as such! This lady needs to learn customer service