Shed Quality = 4 Stars
Installation = 4 Stars
Value of shed vs cost = 3.5 Stars
Initial Communication = 5 Stars
Communication after they received my deposit and signed the agreement? = 1 Star
Overall this ended up being a bit frustrating working with these folks. I went with this company because they happily agreed to run the permit for me. I am at work every day from 7am to 5pm and the permit office is open in between those hours. I asked around making the permit part of the quote process and because they were very willing to help out with this I went with them even though they were not the cheapest in price for quality sheds. they were great up front with communication. they replied to every email within an hour or two. Answered every question. They were prompt in showing up at the house to quote the job.
However, the moment I signed the agreement and gave them a deposit, communication with them ground to a snails pace. 4 weeks of dragging feet to deal with applying for the permit, which once submitted was approved quickly by the town. In that time, rarely did an email get answered the first time and often after days when I sent a second or third query.
I get that maybe dealing with the permit might have been a small hassle. But don't take a job based on something you don't want to do and are not willing to put 100% into - especially when the customer chooses you even though you are 10% - 15% more expensive than some other options.
While the shed was very good quality and the initial experience was great - the follow up experience was painful enough as to cost a full 2 stars on this review.
While the quality of the wood used in construction is very good, I was a little disappointed with how the shed was put together. If I was doing it myself, I would have used steel brackets to support the wall studs to the floor, roof to the walls, etc. Yes, they nailed everything but driving nails at 45 degree angles with some of them not quite connecting, is far less sturdy. I'm sure its fine but I can't help but find myself worrying about a strong wind storm.
Should I have an opportunity to need to use their support (for some shed problem), then I will update this review with more details and perhaps different star rating. Who know's - maybe they can earn a star back if they come through if the shed needs service. read more