Super friendly and helpful staff. They expedited by check in and offered me a couple of different…read moretrucks. A pleasure to deal with, thank you!

"I made a reservation a week in advance to ensure everything would be ready. When I arrived, the…read moremanager told me there were no trucks available. She then tried to raise the rate to $100 a day, even though U-Haul's own website clearly showed $47.50 a day. When I pointed that out, she shrugged, claimed she didn't know anything about it, and then disappeared into the back office and never returned. To make matters worse, she used the excuse that 'U-Haul reservations aren't guaranteed if the last person doesn't return on time.' That may be true in some cases, but U-Haul's own policy says customers are supposed to be helped and offered $50 if the reservation can't be met. At the very least, she could have called me the day before to warn me there was no truck, instead of letting me waste time showing up. What makes this even more unacceptable is that I flew in from out of state for this move, and my friends also flew in to help me. Because of this failure, we all lost a full day, extra money, and a ton of time. I had to drive further out to another location, and even then I couldn't get a truck until late afternoon. This location is unprofessional, dishonest with pricing, and doesn't respect reservations or customers' time. U-Haul needs to address this kind of treatment immediately

I rented from here last Saturday and the in house experience was good. The aftermath is what made…read moreme give this place two stars. Staff were professional and accommodating when I booked a smaller size online and upgraded to a bigger truck once I got there and saw the features. Everything was seamless. It was my first time renting so I felt they spoke a little fast as we went to pick up the van. Make sure you check the rental with photo evidence of everything. Checking out was easy we just left the key in the U-Haul. When I got my receipt later, I was charged 5x the amount than quoted. They ask when renting how far you plan to travel, and I told them 40 miles. We went 48. So I called U-Haul and spoke with a very nice customer service lady who helped build me a case. She said that I'd receive a call from the manager in a couple of business days, so I can send photo proof of the mileage being incorrect and get my money back. I did not get any call from the manager during this whole fiasco. Instead, I get refunded $300 but it was still short by $100+. So I called again and another nice lady at the call center helped with the discrepancy and she verbally explained to me the charges and I was refunded another $100. She mentioned I was still short by $8 and that she'd inform the manager. I asked for an updated receipt as well. I never got the updated receipt so I called and spoke with someone at this location who told me that I wouldn't be getting an updated receipt. I can't understand why not but after the inconvenience of holding my card for $500+ and anxiety of this whole fiasco, the least they can do is have the manager call to apologize for their mistake. I was willing to let go of the $8 they owe me, but now I'll never come back here. I feel robbed and cheated since they don't care about their customers with mistakes they've made. And I can't event get a new receipt with the correct mileage! Two stars here is generous.

I first worked with Sergio and Big Star Movers last year, when I admittedly had a large and…read moresemi-complicated job, moving the contents of one house to two separate properties (but within 2 miles of each other). It was a barely lived/not much stuff rental property, 2 bedroom condo, and after nearly 4 hours, they still hadn't finished loading the truck. The only person that spoke English was the driver, and he wasn't helping much. Apparently, the couldn't figure out how to disassemble a very standard bed (I have photos). Sergio sent another crew member at his cost, which was greatly appreciated because we still had to move from Jupiter to Wellington. The men were polite, but I noticed after the furniture was scuffed, the walls were scuffed... they were beyond slow. The price was affordable and reasonable considering the service with three men and the travel, etc. Then, a few months ago, I needed a mattress moved. I called them again and we had a pleasant experience, literally moving one mattress 2 miles down road. While I hadn't loved the initial service I received, I found myself in a time crunch so, against my better judgment, I called Sergio again. There isn't much to move and the "difficult" bed was not one of the items. I called on a Sunday and explained I needed to coordinate the move with a friend coming in from out of town to take some of the furniture. The 3 of us agreed to the next Sunday, and Sergio instructed me to text him photos of the items, which I did on Monday. Having not heard back, I called him again. As we went to confirm, we realized Sunday was Easter and it couldn't be done. He had a slot for Friday, so we asked him to hold it until my friend got clearance to take off work. Later that night, at 8:23, I texted Sergio the confirmation as it was my understanding it was a business phone; each text has a signature line that says "Big Star Moving". I also called and left a voicemail. He replied back that he was in a family meeting and to call back tomorrow. I said thank you, I was just confirming. I have the screenshots. The next morning, Sergio texted me about his "special rates" and that after the base, it would be $20 for each 15 min increment. I expressed my surprise at the cost and told him honestly, his movers are VERY slow. At this point, Sergio became enraged and offended. He accused me of being upset because he didn't answer at night (screenshots will he provided if possible). I told him the cost was fine, I just needed to get it done, and he refused unless I brought a quote to him from another moving company. At this point, I called him. He'd initially told me he could schedule me for Sunday and it's not really my fault he didn't properly look at his calendar. His lack of diligence caused a huge upset in our plans, but we adjusted. I told him that my friend and I are of different beliefs and didn't know it was Easter; but he should have. I told him I'd pay up front but he refused and gave me a lecture on how you can't buy respect. That's fine Sergio, you also can't buy away a negative review. By the way, in less than 45 min, I found a company that beat his price. Spare yourself the headache and avoid this rinky dink sh*t show. You can do better. *please note that on Sunday, April 5th, Sergio booked us, not realizing HIMSELF it was Easter. The only reason I was insistent on getting it done with them was because my friend had already made arrangements and I was afraid another company wouldn't have the new time available. I offered $500 because his base price plus the $20/15 min would've come out to about $500 with as slow as they are. Happy to provide more documentation and texts on this from Sergio if necessary :)*

Sergio and his team were organized, courteous and efficient. I purchased a sectional and his…read morecompany was able to deliver the following day. They quoted a price and it did not change once the item was delivered. I highly recommend this company.

There was no issues picking up truck. The issue was returning to the other location since it was a…read moreone way rental. We were told to have it back at 9 am yet the business was locked and when contacted occupant wouldn't return until 1030 am. You would think there would be a couple of reps to receive and dispatch trucjs

I returned my truck to this Home Depot location and what a difference from where I picked it up in…read morePort Charlotte. Rayon was there to process my return and he was gem. Quick, efficient, knowledgeable and very kind. The whole return process took less than 10 minutes! There were loads of trucks there, so I assume they rent a lot. If the pick process is as smooth as the return process I'd have no reservation renting from here. Thank you Rayon, you were great!!

Great location. Easy access and parking. Lots of Trucks available. Great, helpful and efficient…read morestaff. Easy to rent and return. Best experience I ever had with renting a u haul truck. Will always go out of my way to use this location!

What a great experience we had at this U-Haul. It was clean, friendly, helpful. Mykeria was the…read morebest person we ever dealt with,she was even multi tasking. I highly recommend this storage location (and u -Box Container my sister is using)

Great experience, exceptional customer service, clean well running truck (26')…read moreOur customer service reps were T. Corley and E. Davis. They both deserve to be mentioned and commended by management for their friendliness, knowledge about the vehicle and providing us with a smooth experience. Moving sucks, but they played a huge part in helping this 48 hours run smoothly for us!! Thanks Penske! Highly recommended.

TAKE PICTURES WHEN RENTING!!! I did not do this and so hopefully this will help someone. I…read moreshould've known when the worker backed into another truck with my truck rental that I needed to do my due diligence. Gave the truck to me 3/4 full. When I went to drop it off the workers here marked the truck full so I was charged $8 a gal at drop off when I actually returned it at the right amount but I did not have proof. Lesson learned.

Paid $944 online prepayment for a rental for approximately 30 days while my wife's vehicle was in…read morethe shop. Paid for a mid size suv since that's what she drives. Arrive at the location as per the reservation and I'm greeted by a lady at the counter. "Can I help you?" I have a reservation. "No you don't." (Never looks up name/pending reservations) But I do. (Shows reservation on cell phone) "Well, you must be at the wrong location." I'm in the right place. (Highlights address) "Well, I have no cars." I guess that a problem as I've prepaid and took and Uber here. LUCKILY, for me, a lady in front of me was unable to fulfill the requirements for a rental and I was able to steal the last car...A small Toyota Corolla. I am thankful I was able to grab a vehicle so my wife has something, but the lack of customer service is astounding. I was able to get my dealer to give me another rental from elsewhere and because I prepaid, I did not get any refund for the unused time on the contract. I say, visit the airport and hopefully they have better service/availability.

I reserved a truck on a Wednesday for Saturday 8/29. I had my movers/helpers come to the house as…read morewe are moving my elderly parents to assisted living. We moved all the stuff to the garage, o went to pick up the truck at the reserved time and NO TRUCK! No phone call, no nothing. If you want to be disappointed, abused and generally pissed off, rent from this idiot. If you want to get your job done, go to U-HAUL!!! Will NEVER use Budget again.