how can people run a business like this? the most miserable attitudes I've ever seen. I interacted with 3 different people and they all give you attitude. read more

If I could leave zero stars I would, my father bought a bike that was worked on there and it's had nothing but problems, found dirt, mud, grass and rust on the inside of the engine. The windshield does not fit right on it because different screws and grommets were used than original and it had messed up the fairing both inner and outer. This bike was supposed to be fixed at this dealership after an accident and it was not truly fixed it left a lot of problems and broken parts. I would never bring a bike there ever. read more

Attitude ! They have to be the most miserable people I've ever experienced at any dealership . The place is always a mess

I called looking for an inspection cover for an older touring model bike. The man that answered asked after I gave him the part number "what is that" I told him again and he said that doesn't exist. I asked if I was speaking to the Parts department and he immediately started SCREAMING at me via phone call saying "IM THE OWNER AND IVE BEEN WORKING WITH BIKES 30 YEARS I KNOW EVERY PART ON A HARLEY AND THAT DOESNT EXIST" after screaming for a while more he hung up on me. An inspection cover is on bikes that don't have self adjusting chain tensioners. That way you could INSPECT the chain tensioner without removing the whole primary. If your OWNER screams at customers and knows this little about bikes then you don't care about Harleys or customer service. You treated me like garbage and I hope you lose business. Also-- it's super slimy to have all your employees post fake reviews on google to make your shop look better. read more

Was in jam, had a trip planned. Woke up to flat front tire. Because it was not Harley, they wouldn't fix it. I so glad I didn't order new bike from them. I been shopping for a Break out. what ever happen to just helping people. read more

My boyfriend just purchased a brand new 2023 Low Rider S (from the Harley Davidson in Oakdale), we were in the area and he had a question so we stopped in and the guy said "we are only helping our own customers" so rude. Take the drive to Oakdale before you give these rude people your business. read more

The worst dealership i have ever been to. I should of never bought a bike from them. When i wanted to get beach bars on my Road King.Stan the owner ripped me off. He wouldn't even give me the parts i paid for. Word to the wise Stay away from this place read more

Mike and Stan both went above and beyond when treating me on my bike purchase the first time, then the second time. Then I had an accident and they repaired old bike and stored it for me indoors until I was able to pick it up. So happy I am about to buy my third bike from them in 7 years. Rich Decker Sag Harbor NY read more

i had a problem with my bike and they would not help me and I purchasedit from them why do i spend so much money to get no customer sevice im very disappointed and i have called Oakland Harley and they are taking my bike in today to fix the problem I purchased 2 bikes from these guys they let there dogs walk around and get hair all over the new bikes I will never return and will not be recommending them to anyone read more

Also keep in mind when you order online items from Harley it will go to local dealership, make sure it isn't eastern Harley, they give you the option to pick a dealership when ordering online, I almost made that mistake, read more

If your thinking of going to this place do your self a favor and go some place else. Their motor clothes dept is not a good one. Their choices in clothing are not good, the clothing has been around for a while and is not current. Plus every thing I looked at was covered in dog hair from the owners dog walking around. The dog walking around is not a problem, clean up the dog hair off of your products. The owner Stanley is a piece of work, he is rude and arrogant and in the middle of a sale he will turn and tell you that he is not selling you the bike anymore. Then he turns around and walks away from you. The worst thing about that is he is their head of sales, and one of their two sales men. Their parts dept doesn't place orders everyday so you end up waiting weeks for a part. When if you ordered it from another company you'd get it faster. Their service dept. Has one guy named Todd. Imagine one guy for a busy service dept.. You end up waiting weeks for a service that should have taken a day. Overall I am extremely dissatisfied with this company, and will be taking my business some place else. I hope the was helpful to somebody wondering if they should go to the place. read more

We went in there to sit in some bikes to see what felt good and was a good fit. An older man who I'm Feuding is the owner. Walked over to tell us that we were sitting on too many bikes. That he has been doing this for 50 years and know when he sees a serious buyer or just "sitters" and that we shouldn't be sitting on bikes that are not even similar in style and that our shoe scuffed the leather on one of the big cruisers. Which is bull. Very unprofessional. We will not be going there when we are ready to buy. read more

Sure its a harley davidson dealer, hence the two stars. The merchandise is bombastic. Everything else screams annoying, pretentious, stupid, annoying posers. Sorry to the real people out there riding, I just cant stand the Boomer's with Bikes thing. Remember when these kinds of people all bought boats and ski houses 10-20 years ago? The past is glorious! read more

Inquired several times about a warranty on a bike they had on the floor , no response after several attempts, another dealer just got my sale . Would not recommend this dealership for anything. read more

Recently one of my grandsons turned 18 years old, I thought as a nice gift I would give him his grandmothers 1985 XLH that I bought her new in 1985. Now the story, my wife passed away a few years later and the bike with 3300 original miles was put into storage. The bike was professionally put up and remained undisturbed for 25 years. (The motorcycle did roll over so half the battle was won) I went to Eastern HD thinking this would be a relatively easy although not inexpensive project (battery, rebuild the carb, new tires, grease bearings, fluids and filters spark plugs hoses, and whatever small items needed to make it street worthy) plus all the related labor costs, but because of the bikes provenance I was more than willing to do it. The owner and his son told me the work would be more than the bike was worth, and I should abandon the notion, I tried to explain to them it wasn't about value it was about who owned it and keeping a little family history alive. They were unmoved and told me to bring it someplace else. At that point I had to ask if they were a real HD dealer or just someone who sold tee shirts, and do you have a mechanic here, or just a place to buy new motorcycles. In my 55 years experience with HD I have never seen such disinterest and unwillingness to help. Back in the day when each borough in NYC had a dealer, and each county on LI they were there to solve your problems, you could have brought them anything and and the response would have been leave it and well see what we can do. If you need a new scooter or need to repair one...do yourself a favor and go someplace else. And... As an addendum, the bike got done from a local shop, super work, for a super honest price. How many 18yos out there riding their grandmother's 35 yo motorcycle. I f**king love it. read more

Wrote a review awhile back. A few years have past since. I called the other day with a radio not working right. I have to say maybe they have gotten better but Todd told me to bring it and he would update the radio. He did ask where i bought the bike. That should never mater. Under warranty. But he is looking at it in a day or two. Hopefully they turned around and i could trade my old '14 that i did purchase there in '14 for a 2021. read more

Just bought a Fatboy, Smoothest purchase I have ever made. Great Price easy transaction. Complete gentleman. Takes time, no pressure answers all questions read more

Great family owned business. The whole staff from sales to service is excellent. Bought several bikes here and don't have one complaint. Would highly recommend them to my friends.. read more

Bought a roadglide ultra from eastern harley, worked with mike via email and phone, very easy to deal with. When i went in to pick up bike i ordered more accessories and he was very helpful and knowledgeable. Just last week my good friend bought a roadglide from him and i believe myself and another friend will be going to buy a 17 roadglide and street glide read more

Nasty & Unwelcoming! I am a Harley rider & owner & have been to many Harley Dealerships throughout NY. I have never felt so uninvited and uncomfortable interacting with a Harley representative ( I believe he was the owner) as I did walking into Eastern Harley. Rude responses to questions. The gentleman was more concerned about his bike being scuffed by anyone attempting to respectfully & carefully sit on it rather than attempting to be helpful and possibly making a sale. Too bad! Both my brother and I are in the market & had cash in hand...I would not spend a dime at this dealership. Consumer beware!! read more

This is easily the worst Harley dealer of all time. Terrible service, they seem to despise(hate) their customers. I asked for a brochure, and was told I would have to pay $5 for a dealer brochure on the new bikes. When I had asked why, the owner told me that he had to buy the brochures from Harley so he was not willing to just give them away for free. CRAZY. High turn over rate for employees, the shop mechanics seem to be quite disgruntled also and the atmosphere of the entires dealership reeks from discontent. Everything seems to be a "problem". A very unhappy place. I stopped going there as a result of the ownerships negative attitude. How can selling Harley's be so bad that everyone there looks like they dislike the customers Toxic atmosphere. Do yourself a favor and go to some of the better customer oriented Harley dealers on Long Island. For example, Miracle mile Harley in great neck is the polar opposite of eastern Harley. You feel like a celebrity when you show up at miracle mile Harley vs walking in the door at Eastern Harley where they look at you with discontent and act begrudged. read more

Not reputable! I purchased here a year ago and was clearly told by my salesman (Mike), who is the son of the owner, that my first 1000 mile service was covered on them and that they do this for all of their new riders. Of course now that I'm ready to have my bike serviced they won't honor this and go on to tell me that they never have or never would even make that offer to anyone. My word is my bond but that is clearly not the mentality of the people that own and work at this dealership. If you're looking to buy a bike, get service, or buy apparel, I wouldn't recommend this Harley dealer. read more

No discounts for military or HOG members on apparel. Also no Poker Chips

0 STARS!! This place sucks big time! I ordered a reflector riding jacket, (Because they didn't have my size) the woman told me about one week for it to come in. So I stopped in a week later, no jacket! They said check back midweek. So I called nothing yet! Long story short it came in 3 1/2 weeks later! I asked why did it take so long, it's only coming from York Pennsylvania. She said nastily how do you know that!! I already talked to a rep. From Headquarters and that's what they told me. Anyway that it just one of everything wrong with that place! I would recommend Suffolk Harley in Oakdale. It's worth the trip. read more

This place is a scam. Called and spoke to mike asked him if they have a harley street 750 in stock to sell that I can pick up TODAY I live an hour and a half from this harley dealer. We get there and the older man (mikes father) says we can't buy it yet bc he wants to show it to people and he doesn't want to sell the bike yet. Told him we called and asked this specifically and he said he doesn't care he want to show it to people. Worst business model I have ever heard of. He was very rude and would not recommend this harley to anyone. He was very rude and demeaning. read more

Bought a street 750 from there and after an unfortunate accident I went back to buy an 883 I don't understand the bad reviews I've had a good experience both times I bought bikes and I would go back to buy another made everything simple for me seemed friendly enough without trying to suck me off read more

Travel all over the country looking for shirts with places they are from on back. Not too many choices here.

ZERO STARS ...Stay away from this dealer. Nasty owner who does not stand behind his product. I bought a battery and tried to return it unused, in original packaging and with original stickers. The owner flatly refused to allow a refund or even an exchange. I'm complaining to Harley Motor Company. Better off going anywhere else. read more

Eastern Harley-Davidson - Motorcycle Dealers Near Me - Riverhead, New York

I referred a Harley owner to Eastern Harley when he was in town. He needed what he thought was two sets of brake pads, one for front, one for rear. He is just a rider and not a mechanic. The "lady" behind the parts counter rudely informed him that his Street Glide had *three* sets of pads if he wanted to replace all of them. So he said "OK, give me three". Her attitude was not that of a retail employee of merit. Unbeknownst to them, my friend had ordered brake pads online and hadn't received them yet and we were changing his tires, so he decided to just buy them and keep them as spares. In the middle of the transaction, he changed his mind. He asked if he could just take one set because the rear was hardest to get to. Understand his card had already been charged. She lost it. Called the owner, Stanley, saying she had a problem. He stormed out of his office in a cloud of hair (dog) and after getting the situation, rather than just saying the right thing, he started verbally attacking my friend. He said "you don't even know how many brake shoes you need, now you want to return two of them" (loosely quoted), trying to make my buddy feel like an idiot in front of at least four or five other customers. At this point, my buddy said, OK, nevermind, Ill take all three. At that point, he loudly proclaimed that he would never set foot in that store again. Then the owner Stanley again loudly told him he didn't know what he needed (you're an idiot). At this point, I intervened and told Stanley that he should simply apologize and everything would be much better. He refused, and attacked me verbally "your buddy doesn't even know how many brake pads he needs" or some such. I have some advice for you reading this: NEVER SPEND a DIME there. I would like nothing better than to see that place turned into a Starbucks. And I can't stand Starbucks either. Another time. Read the one star is ZERO star... read more

Extremely rude staff,particularly the woman. They all act like it's a burden to order a part. The place is filthy and the old man is extremely rude. read more

Purchased my 2014 limited there. Not sure where to start. The staff and owner were very rude and went ballistic yelling and screaming at me. A short time after purchase i had a problem and the staff refused to fix the problem if i bashed them on social media. The said it was one or the other. My issue with the bike was never resolved. With all the dealer in the tri state area. Do your self a favor. Go elsewhere read more

I've spent thousands here. Thousands! My wife bought me a cool mug from there for Christmas. 2nd time using it, we we're watching a movie and having a beer. Out of nowhere it cracked like a piece of ice being put into liquid. Crack! Like a stress fracture from a beer out of the fridge? Nothing strange going on! She took it back to see if she could exchange it, without a receipt, but with pulling up my history there. The old man said "no, we don't even sell those!" My wife proved dumbass wrong by pulling one right off their display! So now you lose a paying customer over $17.00 dumb ass! Hope you are proud of yourself. And all my friends that go there are now going to Suffolk Harley. Take a customer service class numb nuts! read more

I will never go back to this harley dealer again. I have been looking around to purchase my first bike, and this was one of the dealerships that i went to. firstly it took them extremely long to come over and offer me assistance and once they finally did that they did not want to negotiate a price at all. After making a fair offer for a bike the sales person literally laughed at us turned around and walked inside while saying have a nice day. I have never been so disrespected while trying to make such a major purchase in my life and on top of that the place looks like it has never been cleaned before and you can tell that all the bikes sit out side and also do not get cleaned. read more

I have had nothing but great experiences at Eastern Harley-Davidson. I have been to every dealer on Long Island and love the fact that this place feels like a family. You do not get the used car sales approach. By far the most honest dealer around. read more

I bought my 2014 Harley Street glide Special from Eastern Harley. This was my second purchase of a Harley from them. Mike, Todd and Chris are as good as it gets. I have had many accessories added to my bike by them and have had them maintain my bike. They ALWAYS do a great job and I couldn't be happier with their performance. You won't find a better Harley dealer than Eastern! read more