I had such a wonderful experience today at Easy Ship & Pack! Not only did they accept my returns…read morewith ease and grace (especially given I had been turned away at 2 Walgreen's), they also offered to help tape to help tape my returns and hand delivered them to the FedEx truck who was loading up! I also want to CONGRATULATE and give a BIG shout out to Amy Tucker, who is now the Owner/Manager. She helped me when my business was located in the Shaw's Plaza over 17 years ago with the same kind and helpful manner. I saw her work hard, persevere through challenging working conditions and although the previous owner had passed, Amy stepped up to buy the business and help carry on his legacy and build her own future, WOW! Go Amy and the Easy Ship & Pack Team - you ROCK! Thank you for making my day! Gayle

Came in recently to have some prints made. Have been a 25 year customer for everything from notary…read moreservice, supplies and copies to shipping and more. Got a lot of attitude, moaning, eyerolls for a simple print job that took 15 minutes and was made out to be much more than it was. They have 3 big office grade printers on site to print my lowly 100 pages. David the former owner, rest his soul, was an affable, nice man with a sense of humor who was very helpful. It's unfortunate that the crew there now does not possess his nature, and a cheerful, service-minded approach to customers. I didn't ask them to box up 50 Christmas gifts and fill out the slips. They had to simply click and print about a 100 pages. Not rocket science. Congratulations, you lost my families 25 year loyal business over a bad attitude and muttering under your breath. Small business is all about customer service. If that's too difficult, then maybe find something else to do.

I needed a gamer computer for my great grandson that I could also use in my role as his 2nd grade…read moreremote learning aide and I did not want to break the bank. Being a Mac user I also needed someone who would walk me through the world of PC using LOW tech language. All these needs were met and exceeded by the guys at Abacus and my great grandson was enjoying Gary's Mod, Roblox and Rag Dolls before the day was out. Many thanks to Thad and Skyler. David Bader ( remote learning prisoner)

The hinge on the back of my laptop had broken, with a big metal piece hanging out and threatening…read moreto sever a cable that connected to the screen. I had gotten an estimate elsewhere that was so expensive I thought I might need to just grit my teeth and buy a new laptop. Skyler and MacDaddy had seen it before and repaired it quickly and at low cost. That was a month ago and it has been as good as new.

I love the fact I can drop off USPS and UPS packages after hours. It's always hard almost…read moreimpossible to drop off a package during business hours because the close at 5pm. I ve been to Staples many, many time. One thing I HATE about it it's the fact that I always have to wait in line even if there's 3 customers the wait is forever (they only have 1 peron at the cash register and their manager (I believe her name is Andrea) doesn't help out at all) ugh! The service is super slow but other than that it's ok

Staples is a great place and has been for years for office supplies office furniture and printing…read more I recently had a dilemma with enlargements I went up to Staples on route one and the girls behind the counter in the printing area assisted me. They did a fabulous job my printing and enlargements came out perfectly I'm an extremely satisfied customer. I also noticed that they started to print T-shirts at a very reasonable price I may go back and get a bunch they would make great giveaways. And as usual is always a good sale going on I Purchased three different color highlighters and saved a bunch I only paid $.99 excellent deal The printing is at a very reasonable price also. This location is an easy one to get to located on route one northbound and has a huge parking lot. The interior of the building is well kept well-stocked and the displays look nice. All in all a great staples.

Patrick and his team are the absolute best!!! Excellent communication throughout. A team of…read morefriendly, hardworking professionals. They get the work done and make any move out as easy and seamless as possible. I highly recommend them for any commercial office solution, you won't be disappointed. They have what it takes to do the job right the first time and you will happy with the end to end positive experience. complex jobs done seamlessly is how I can best describe the experience. I will use them for all my commercial office solutions in the future. Thank you again to Patrick and team! Post

The company I work for uses Pinnacle regularly…read more Whats great about Pinnacle, is that they specialize in used office furniture, which is great for nonprofits, and those on a budget. We recently moved facilities, and I needed to set a shared office up for two staff. Pinnacle hooked me up. I went to the warehouse, and gave them measurements. Instead of desks, we choose workstations. Got a fantastic price which included installation. Installed the next day. Yeah. That's the way to do business.

I hate leaving bad reviews but I really want to be fair. That said, the staff here is actually…read morereally good - very nice, informative and helpful. They've always been friendly and try their best to accommodate their customers. My biggest complaint that brings me here is that they RARELY ever have items in stock. Being a local business owner, we rely on Staples for many of our day-to-day needs. Most specifically, for printer ink and toner. I visit this location regularly and -no joke, no exaggeration - they *never* have toner or printer ink in stock. I understand that because of common machines and thus high volume purchases, stores do sell out. (We also don't have older machines where items might be phased out and kept in scarce stock.) I also understand that because of COVID supply and demand are really messed up and shipping everywhere is delayed. But EVERY TIME? Is it that the office supply gods hate me? Perhaps..... I used to work in retail and I understand high demand and the struggle to restock adequately. But every visit, there is barely -any- stock? I am always having to make the trek to their Danvers location to get what I need. Interestingly enough, the Danvers location is always adequately stocked. I really prefer investing in local businesses here in Beverly - even if they are large corporate entities - and I hope they can remedy this issue. Until then, I have to make yet another trek to Danvers (right now) and more than likely, will just resort to working with Amazon, since they deliver in a fairly timely manner and have the products available that we need. (Bezos is Satan, btw. :D) Always happy to amend a review if things change. Again - the staff here is great! The management has always been great. It's just this issue that's been a huge inconvenience for many of us. Thanks!

I had ordered funeral cards for my grandmother's service from another website, and they were…read moresupposed to arrive the day before the funeral. Unfortunately, they never arrived. The company then told me they could rush-ship them for the next morning, but at 7:30 p.m. I was notified that overnight delivery was no longer possible. I was frantic, knowing how important the funeral cards would have been to my grandmother. I drove to the Staples in Beverly and explained the situation to Rachel in the printing services department. She was beyond kind and incredibly helpful. She helped me design a beautiful card and printed 100 copies within just a few minutes. During such a stressful and emotional time, her kindness truly meant so much to me. Thank you, Rachel!

Please confirm your account to post your review…read more 2/16/2020 Pros: 1. You can email what you need printed directly to staples@printme.com which keeps your print job on file for 24 hrs. You'll be emailed back a code you input when you Print on the self printers. You can self pay on the printers with credit / staples card. I got a card from customer service (no name on it) and keep about $5 on it for my occasional needs 2. They're Open on Sunday. 3. They have 4 or 5 self print machines and a table in the middle where you can organize things easily 3. Easy parking in the plaza 4. You can recycle your electronics while here (laptops, cell phones..etc)! 5. There's a Fedex drop-off box outside. Yesterday I dropped off a box that was about ~8" X 16" by 16" and that seemed to just fit 6. UPS counter inside Cons: 1. Expensive. Was in yesterday and a single black and white copy cost .30 which seems like very little but used to be .25 and even that was more expensive than other local printers (further away from me) 2. No pricing posted for size & weights of print options, at least none that I saw but I may have to double check that -- you go through the process and then find out the price (if I am correct). If the counter isn't busy then you could probably ask someone but they're usually very busy. 3. Service is definitely hit or miss when I've had to actually visit the counter. In all, since I've long decided that personal printers and ink are a very poor investment, this suits my needs and offers enough benefits to keep me coming back.

I bought a ten pack of 22x28 poster board which I intended to use to construct a template of my…read morebathroom floor. When I opened the package at home I found there were only nine boards and that one of them had scrawled in pencil "LET GO MARINI". It was ok for my purposes but for anyone who needed to use poster board, there would have only been 8 useable sheets and a trip back to the store to exchange the product would have been required I thought it was pretty odd.

I go to staples typically 4 times or so a year for school supplies, calendars, printing needs…read moreoccasionally and always for printer ink. My most recent trip was last week. I got ink for my printer there. The service was great and the staff were friendly. I was in an out quickly and I found my product fast. They offer a good variety of papers, office supplies and have a cool little clearance section in the back that I always check out for random deals. I appreciate having such a good office store so close by!

I recently had an unfortunate customer service experience at the North Andover Staples. First, they…read morewere short-staffed, which I understand and waited patiently in line with the cashier alternated between Amazon and Staples customers. Once I approached the line to return a package, the cashier took three other customers before me, which was unfair. When I asked him about assisting me, he got an attitude and said he had to help those customers. His colleague rudely interrupted our conversation and said he had to help the paying customers first. Well, I was a paying customer, too. The cashier returned my package after which I promptly returned to the floor the merchandise I was going to purchase. Never again. Customer service here is the worst!

Pete has repaired my computer multiple times due to an assortment of complications with my lap top…read more He is so prompt have almost always had either same day service or within a day or two. He is competent and pleasant. Worth it at any price? Pete is Your Man Val RT,

From the owner: Virus and malware removal from Windows computers is my specialty. Tune-ups are very popular. Also…read moreproficient in building custom PC towers from parts provided by customers who either don't have time or confidence to do it themselves.