I went in for surgery. I have anxiety. I was told it would be no problem to get some anti anxiety…read moremedicine when I was being prepped in the Pre-op. It was in fact a huge problem. Took almost an hour and was told I was an 'addict' by my anesthesiologist who then peppered me with questions about 40 other drugs,none of which I have taken without a doctors script. Then I was told it was my "loss of control" that was the issue. Funny. I thought my anesthesiologist was an anesthesiologist, not a counselor trained in talk therapy.well he sure diagnosed and belittled me before he gave me WAY TO MUCH medicine and left me unconscious. All I wanted was my anxiety reduced before a procedure where I went under full anesthesia. I DID NOT want, nor did I deserve to be talked to like a was a druggie because I wanted anxiety reduction. 200% inappropriate behavior from some young punk who knows nothing about me or my life. My surgeon was great, the nurses were AWESOME but the anesthesiologist was a complete punk jerk who feels qualified to make judgements about you without knowing anything about you and then telling you what he thinks of you. And on top of that, he's unable to do his job correctly. There is a BIG difference between wanting anxiety reduction and being put unconscious.

I was in the hospital for 4 days - about April 26 to May 2 on the 3rd floor. I was admitted with a…read morehigh fever, high blood pressure, and confusion. My Care Team was the best group of Nurses and CNA's who have ever cared for me. I would like to give a shout out to Ana Duncan-favorite nurse ever! Caitlyn, Emily-So Sweet!, Lucas, Boston, Susan, - Wow!, Fabi, Lana who rescued me when I really, really had to go to the bathroom, my transporter, and my favorite doctor, Dr. Dunkly, and the phlebotomist who placed a warm compress on my hand before drawing blood. No one ever LIKES being in the hospital. but this was my best hospital experience ever. Thank you.

My husband had to have a procedure done and nurse Vivian on the 2nd floor made the entire process…read moreeasy. She was so kind and helpful. We laughed and were able to not focus on the medial aspect of why we were there so it made it a lot less stressful. I hope you see this, Vivian! You are incredible at what you do! Thank you!

Day 26 here at Banner Heart, she went from the Emergency Room to Cath Lab, to Surgery, to CVICU, to…read moreCPCU and every department in between. The staff was AMAZING on the 5th Floor. Today my sister is excited to have her Son come visit her. We want to recognize a shining star who stopped in for a visit. Volunteer Coal came by to restock supplies, he is very kind and a breath of fresh air. When we shared with Coal that my nephew was coming to visit he gave my sister a hand made teddy bear so she would have something to give her Son when he arrived. Before leaving Coal gave her some encouraging words and asked if he could help with anything else. His compassion , smile , eye contact , and overall happy heart , is overwhelmingly appreciated today, and to be totally honest something we have missed since leaving the 5th Floor . Please recognize Coal and let him know, his Kindness, Compassion, and Consideration, is Greatly Appreciated, and will not soon be forgotten. Thank you Coal

5/3/26 Unplanned ER visit HonorHealth Mountain Vista Medical…read moreCenter East Mesa. Background This is a New Hospital for HonorHealth having purchased it from its previous owner's out of bankruptcy. This purchase and their buying Cigna's East valley EverNorth Care locations allowed them to expand their operations from the West Valley and Scottsdale into the East valley. For me as a Cigna patient for four decades it has turned out to be a great healthcare benefit. Facility 5/5 HonorHealth has made some branding changes since my last visit a few years ago but my exposure to the hospital has been limited to the ER during this visit. Office5/5+ The ER was well staffed during the day shift and my wait time was significantly less that the Banner Baywood I normally utilized. Service 5/5+ After intake Triage, I was moved to an individual room within the ER department. Typical as shown in the picture. After pulling my records directly from my HonorHealth superstition springs PCPs office, the ER Physician ordered a number of tests both labs and CT. A team of ER technicians and nurses came in to do their part of my care. I was extremely impressed with their bedside manner and professionalism. I was regularly updated on status and provided hydration throughout. Overall experience 5/5++ I was extremely impressed with how HonorHealth's ER managed my treatment and visit. Based in my records and care management transition from Cigna to HonorHealth and the MyChart app has translated to better outcomes for my health care needs. Be well my friends-SYOY!

I took my son to the ER today. First, staff were kind. He was tested for what needed o be tested…read morefor and diagnosed. No staff issues. My issue is that we were move to multiple different chairs in different room. Initially in our own room, then to another private room with a chair, then to a lobby area with other patients where we all sat in a row with arms touching, then back to a private room with a chair, then discharged. My son was hurting and so sick. The lady next to us was puking from the methadone she received. She was in the ER the night before and back. They were working on checking her in for surgery. I know because I was sitting by here. No privacy of medical information. I also got her pile splatter on my arm. My son had managed to fall asleep in the chair. He has leaned over his arm that had an IV with fluids dripping and started bleeding. When they pulled us back to the last room we were told he had influenza B. I said, so the lady going into surgery was just exposed? And he is hurting. Exposure and health info privacy act violation. The hospital said that all Honor Health hospitals are this way.

The reviews are misleading... Before my son was born, I went through and read a lot of reviews from…read moredifferent hospitals and was nervous about going to Banner Desert - where my OB delivered. I could not have had a more dramatically different experience than what I saw in the reviews - it's safe to say that the management has heard your concerns! We came in at 9:30pm to a very full labor and delivery floor - cancelled the inductions for the day & a woman had been waiting for a delivery room for 7 hours longer than me... Things were not looking too promising. The nurse in triage, Kristy (I hope I'm spelling that right) moved MOUNTAINS for us. She continuously let us know what was going on on the floor and how my labor was progressing. When there was no delivery room available and the nurses were literally spread to their max, she found a way for us to get to a room to help alleviate my pain and welcome my son into the world. I have never felt more looked after than I did with her. Following that, the postpartum ward was delightful! The team that works in there is extremely respectful and caring. Food wise, pretty good! Not the typical icky hospital food that you hear about! If you get the chocolate chip cookie, put it next to a piece of bread for a little bit and it isn't as dry & oh so much more yummy! I hope & pray that everyone gets to have my experience! Even the OB who was on call... I don't know if I would have remotely the same delivery experience if it wasn't for him & his gentle encouragement throughout - you are the best Dr. Canestraro!

Banner Desert Hospital in Mesa Arizona failed my father in every possible way during what would be…read morethe last weeks of his life. My father was admitted on April 16th 2026 with a confirmed cancer diagnosis that had already been documented in his medical records. He sat in that hospital for five days before a single oncologist walked through his door. Five days. When the oncologist finally came on April 21st it was the first time my father had ever seen an oncologist in his entire life. And it happened on the day they were trying to discharge him. The discharge paperwork they tried to send him home with was factually inaccurate. His CT scan performed right there in that building showed possible pancreatitis, bowel wall thickening, gallstones, aggressive malignant ascites, severely elevated bilirubin of 12.80, and compromised kidney function. None of it was on his discharge papers. They listed cirrhosis and noted he should get a blood test to check for liver cancer. He already had confirmed liver cancer. That is not a clerical error. That is negligence. They tried to discharge my father for three to four days before we even had a chance to arrange proper care elsewhere. When we finally had an appointment at City of Hope they discharged him to a hotel because they refused to transfer him directly to the cancer center the way it should have been done for a critically ill cancer patient. When I advocated for my father and asked questions about his care and his inaccurate discharge paperwork they called security on me. Twice. I was not threatening anyone. I was a daughter fighting for her dying father. That is what they called security for. Nurses Kelsey and Ashley were dismissive, cold, and treated my father without dignity or compassion. They did not do their jobs and their lack of care was witnessed by our entire family. The one exception was nurse Merisol who treated my father with the kindness, warmth, and professionalism that every patient deserves. She was the only bright light in an otherwise disgraceful experience. My father came home after leaving this facility and passed away shortly after. He deserved so much better. Every patient who walks through those doors deserves so much better. If the people running this hospital ever have to admit their own parents here I hope they receive the exact same level of care that my father received. Maybe then they will understand what they put our family through. Do not come here unless you have no other choice. And if you do end up here ask for Merisol and pray she is your nurse. This hospital is under investigation and I am pursuing every legal avenue available to me.

I was suffering from a severe headache for over 5 hours. I called the on-call doctor at my PCP's…read moreoffice and he highly suggested I go to an Emergency Department. We went to Arizona General on Ellsworth and Elliot. From the minute we walked in to register until I left there was pleasant helpful staff. We arrived around 9pm, Emily at registration was kind and quickly got me registered. About two minutes later I starting receiving text updates about my wait time. These texts continued throughout my stay in the ED, keeping me up to date on my progress. AND, this morning I received another text offering help to find a PCP and make a follow up appointment!! The Triage team saw me within 20 minutes, and about 10 minutes later I was called back to a room. Dr. Okafor came into the room, listened to my symptoms, and immediately told me he would be ordering a CT scan and blood work. All the tests, blood work, CT scan, were done so quickly, I was truly astonished. Gratefully, nothing was seriously wrong, and I was informed I'd be going home. Karla, RN, explained all my discharge paperwork instructions very clearly, my IV was removed, and we were on our way home. This entire process was so quick and efficient! We arrived around 9 pm and we were back in our home at 12:03 am, this is including our drive time. THANK YOU to Karla RN, Michelle patient financial services, Krystal Lab Tech, Dayna Imaging Tech, and Dr. Okafor for all your attention, excellent care, and quickly moving me through. Penny in Room 8

Terrible experience, don't come here they literally are trying to hold me against my will when I…read morewanted to leave to have a second opinion!!! This is been one of the worst medical experiences of my life. I would never suggest coming here to anyone.

After reading the reviews some people had left I figured I should write one because I had a very…read moredifferent experience than some of the people here. I was here for 3 days due to a DVT that turned into a pulmonary embolism. I was transported here by ambulance from another one of their locations after they found the DVT and PE and from the from the EMT's to the RN's and the Techs to the doctors everyone was extremely friendly and caring. They checked on me often throughout the day and night making sure I didn't need anything, wasn't in pain, and when I needed something not once did they act like it was an inconvenience like at other hospitals I've been to where they act like you're being an inconvenience when it's literally their job. If you ever need to go to a hospital (which I hope is never) I highly recommend coming into this one.

Nate Price & Courtney Clinton- Two horrible nurses that should NOT be in the healthcare…read moreprofession!!! I am extremely disturbed by the level of care and professionalism we experienced at Dignity Health Hospital. We arrived at the hospital because my husband was experiencing symptoms of a stroke, was in excruciating pain, and could barely walk. When we checked in, staff seemed more concerned about his insurance information than the fact that his blood pressure was extremely high and he was clearly in distress. Eventually a nurse named Nate Price came to take us back. He did not introduce himself, asked if my husband needed a wheelchair even though it was obvious he could barely walk, and no one assisted us. I had to physically help carry my husband into the room myself. Once in the room, Nate took my husband's blood pressure but did not say a single word about the reading. Instead, he looked over and laughed with another staff member, Courtney Clinton, while my husband was clearly in severe pain and I was visibly distressed. The lack of urgency and empathy was extremely upsetting. Nate then left the room without explaining anything. I asked Courtney Clinton what my husband's blood pressure was, and she told me to guess and said she had no idea. She also never introduced herself, never explained what was happening, and continued smirking throughout the interaction. Courtney noticed that my husband already had a bruise from an IV that had been placed earlier that morning. She asked if he had already had an IV, and we told her yes. Despite this, she proceeded to insert another IV into the same arm and same bruised area. When I questioned why she would poke the same arm while he was already in significant pain, she rolled her eyes at me. After we left the hospital, I realized the pharmacy where the prescription had been sent was closed, so I called the hospital to ask if it could be transferred. Nate Price answered the phone. He was extremely rude, placed me on hold, and then came back saying it would take 30 minutes to transfer the prescription. I explained that I was already going through a very difficult situation and asked if he could please mark it urgent because I had to drive 30 minutes to another pharmacy. His response was to yell at me, "Do you want me to send it or not!?" I asked for his name, and he yelled again and then hung up the phone on me. I asked multiple times for his name and he refused to provide it, although I clearly recognized his voice. The lack of compassion, communication, and basic professionalism from these staff members was shocking. When patients come to the ER, they are often scared, vulnerable, and in pain. The behavior we experienced--smirking, laughing, eye-rolling, yelling at a patient's family member, and refusing to communicate basic information--was completely unacceptable. I sincerely hope hospital leadership reviews this situation and addresses the culture of care and professionalism, because no patient or family member should be treated this way while seeking urgent medical help. This is the closest hospital to our neighborhood, but trust we will not be going back!

5/13/26 Visiting one…read moreof my Nurses and her husband who was admitted. Parking 5/5 Lots of parking lots and options. Love the entrance driveway, roundabout and nicely done desert landscaping., Office experience 5/5+++ The main entrance and lobby is gorgeous. The large space is tastefully done in polished granite or similar stone with the center of the lobby has a design true to the hospital's mission. From the center of the Lobby you can look up several floors to the Mission Dome. Adjacent to the main lobby are other interesting side lobby's with Artwork, some depicting the Missions bones, SW Artwork, and a Wall-of-Fame 2006 photograph that captured nurses S who's now on our Medical Team. Nurse S and her husband were in the ER and Later that day transferred to a floor before undergoing a procedure to address their findings. The room was surprisingly spacious which easily competing six of us. It was a great visit with some truly amazing people we live dearly. This was my first visit to the hospital and from everything we observed and the care provided to Nurse S's husband I can see why they insisted on coming to Mercy Gilbert Medical Center.. Be well my friends, love on those around you-SYOY!

Scam artists that act/operate as a healthcare company. Swindle thousands of dollars from people and…read morethen try to charge more when the balance has been paid and they won't provide documentation for their claim of a bill being increased (after we paid it off and received confirmation by two of their employees) by the insurance company. We will be researching legal advice and reporting this behavior to any and all government oversight agencies that we can. You also have customer service/billing support based out of India. Your "employees" barely speak English and are very rude and refuse to provide evidence of their claims that we owe more (after the balance was paid in full). When we asked for her name, she hung up on us so that we couldn't grab her name. You shouldn't be allowed to operate any business like you do, let alone one that supposedly is there to care for people's health care.

Top shelf experience. I can't rave enough about the entire experience! They actually care about the…read morepatient. Thanks for being awesome!!

horrible customer service... very short tempered and unprofessional staff. Will not be back And…read morewould not recommend.

1/14/25 A friend called from the ER about 7pm and was upset…read morethey wanted to admit her. Couldn't make sense of the situation and off I went. Parking 5/5 Easy finding a parking spot in the private parking lot. Security 5/5 Evening security guard was on their game, getting visitors masked up and through the medal detector. Note to visitors, I always carry a pocket knife. No bueno back to the vehicle it goes. Never detected my Badge, left knee replacement like the airports do. All good though she was cool. Learned which floor/room my friend was admitted to and easily found her. She was experiencing a medical condition and was being treated properly for it. She didn't feel being admitted was necessary but I agreed with the doctor. After an hour she was hard at sleep and in great care. As of 1/15 she is still being treated and is recovering. Thank-You Lord, and to the caring staff at Banner Baywood! Stay Healthy my friends-SYOY!

Banner Baywood treated me very well in the ER & in the hospital after admission. Both of my parents…read morewere treated very well at this hospital as well. I went in for an unexpected medical emergency. They were not super busy, but as soon as the ER doctor spoke to me, they went to work. They ran tests & we had initial results very quickly. It was a relief knowing someone was going to address my problem, especially because it was scary! In every hospital you have to be patient to some degree. There are always bumps along the way & you might even interact with a few people with little to no bedside manner & some may seem like they aren't listening. It's up to us to decide if they are important enough to complain about, because sometimes they aren't worth the time. Overall, my experience with 99.5% of the staff at Banner Baywood was great! They listened, they responded & I was treated appropriately. During COVID I personally knew too many people who were treated very inappropriately at several other hospitals in & out of AZ, so I was not so trusting. Banner Baywood gave me renewed hope. I am thankful & glad I chose Banner Baywood.

I had a great experience here this morning. Everyone- nurses and physician had great bedside…read moremanners, were prompt, caring, treated my pain and figured diagnosis quickly. Very clean facility- best overall hospital experience.

I brought my father here last Sunday when we had a lab result scare. Thankfully, all was okay- but…read moreI was so grateful I chose to bring him here and not another ER. Upon entry, we were kindly greeted and our temperatures were taken. The lobby was clean and pretty much empty. We were helped right away by the staff and my father was taken back ( no visitors are permitted in the ER rooms due to COVID protocol). Overall, this was the most positive experience I've ever had in an ER and that's saying ALOT. I was given frequent updates by his nurses which I greatly appreciated. Our visit was quick and efficient and if anything ever happens again I know where to have him return! Thank you to the Abrazos staff we greatly appreciate you!