What can I say about these guys? In a rental and was towed…read morein to location Don't know that there is a "Tire Change" season and totally booked- they squeezed me in to get us back on the road. If I lived local, it would be my go to for sure- all of the staff were great

My bad! I should have asked what their rates were before booking my appointment. An oil change I…read morecould have gotten at the dealership for $80 cost me $113.31 after a $20 discount. I also booked a tire rotation and was told to expect to wait one hour for both services. After one hour, the tire rotation was finally completed and then it took another 30 minutes for the oil change. So, I was kept waiting 30 minutes longer than expected and I paid over $30 more than the dealership would have charged me for the oil change. Live and learn.

We are very happy with the work that VIP did for our car. They were courteous and helpful in a time…read morewhere we needed it, much. About their marketing and branding: it's very efficient! I told our tow truck driver to take the car there thinking it was another place I was familiar with. I had never been to VIP but somehow the branding stayed in my mind. :) They were able to work with us while we were traveling and we are grateful. Their prices are fair and the service was excellent. We needed a battery and they were able to store the car, for a daily fee, until we could pick it up.

I called to inquire about service and while I was in the middle of asking a question they hung up…read more Thanks for nothing.

Cold and snowy day... January 22, 2025…read more.. Southbound on the 91outside of White River Junction, VT... sensed a strong odor of antifreeze... pulled into a gas station... Yep... broken water pump and overheating... Mind you, this GMC 2018 Sierra (fully paid off)... has gotten me completely cross country back in October, 2024... with no issues, not even a scratch... Vehicle is towed to Bob's Service Center at 10 am that day... Not Bob, but Josh... "Let's see, water pump, coolant and belt tensioner assembly need replacing... it'll be ready by two..." Josh was right on schedule... Professional, thorough, and kind... Picked up the vehicle... warranted work for 2 years/24,000 miles... back on the freeway I went... only a few hours delay... but no matter... the vehicle must be reliable... It was... Coldest day in White River Junction... This driver and owner will seek these gentlemen out for future auto repairs... they are simply the best... And kind... They explained everything... I do appreciate the thoughtful and thorough approach... A cold day driving with a vehicle failure... could have been made much more difficult... but it was not... it was a beautiful day... Bob's Service Center in White River Junction, VT... seek them out... Be prepared to be satisfied... and at a fair price... Thank you again...

Don't go anywhere else! After 5yrs of searching I found my shop. The team treats my ratty old Ford…read morediesel like it's a historic gem. Even taught me a few tips no one else knows. This team keeps both my 1990 Fussy ole Ford and my Subaru in the finest of mechanical condition for a price that is affordable. I even put them out on my Senior camping group so if a repair is needed in NH or VT they know to limp it in, drag it in, tow it in; but make sure you get it to Bobs!

I love TBW Automotive! Craig, the service manager, is always friendly, helpful, and great about…read morekeeping me in the loop on my car. The technicians are knowledgeable and take great care of my vehicle. I have an older Accord that I love, and I honestly credit TBW for keeping it on the road. I've never felt upsold or told something was wrong when it wasn't. Sometimes, it takes them a day or two to get my car in to get looked at and that tells me they are in demand due to their excellent customer service, fantastic work, and reasonable prices.

Had my 2021 VW Jetta in for rear brake pads. The work was done correctly and on time. A minor…read moreissue with rotor replacement was resolved quickly and professionally. I recommend TBW highly.

Been here like 4 times, always very responsive, kind, and working very professional…read more I am a female college student just driving my first car ever, they always try to demonstrate the problem in a way that I can understand, and they always try to find me some discounts/ alternative ways to fix so that a student can afford. They will always ask me before fixing things to get my permission, and always tell me what's necessary what are not to save me money. Very trustworthy place

This week. I had the misfortune of having my car overheat while taking a friend to Dartmouth Coach…read more Luckily, I managed to get the car to a safe place and call AAA. Also luckily, they took me to Roberts Auto Service. Cat and Heidi were both so friendly and helpful, which was especially comforting during such a stressful situation. The overall atmosphere was very friendly, and seeing friendly banter beteween the employees is always a great sign of a good workplace. Roberts got my car fixed in a timely fashion at a very reasonable price, and I even got text updates along the way. Very highly recommended!

Dispatcher was very rude. I called and she literally told me a different times everytime, and none…read moreof them corresponded with what AAA said. I understand things happen but this girl should have just been honest with me from the beginning. I feel bad saying this but that girl that was answering the phones should not have a job with customer interactions. Don't bother, the women literally wasted my time and was mean and nasty while doing it.

Don't trust these guys to your family! Coming down 89 their driver flew up behind us at 80 mph…read morethen stayed on our bumper until we were able to move over. What's more our youngest, a new driver, was behind the wheel as these "professionals" proceeded to tailgate us Once past us these guys continued to tailgate every other car on the road in both the passing in slow lanes. Bottom line if you are in a situation where you need to be safe this is not the company for you

Update :Ok so I went to Gillys last month to get my 2018 Tundra yearly undercoat spray job at…read moreGillys. Talked to Josh a bit and asked him to put the truck up on the lift so I could check for any rust spots before he sprayed. All I can say is WOW there wasn't a spec of rust anywhere on the undercarage to be found ,beleive me I looked. I could not friggin believe how clean that undercarage looked. I don't impress easily but I was floored how good it looked under there . My only regret was not taking a picture to show everyone on yelp. Ct is brutal with the deiceing mixture they put on the roads in the winter.and it will rust out your vehicle in no time. Ok so it was another $150 bucks but SOOOO WORTH IT. I tend to keep my vehicles a long time /or until they rust out ,but it looks like I'll be keeping the Tundra forever if I keep on getting it Krowned a Gillys. Only side note is ,that when Josh sprays some of the oily film can get on your car. just tell them to wash the windows only and take it to the nearest car wash to blast the film off Josh and Heather a BIG THANK YOU for doing such a great job.Hugs to Lacey and her crazy little brother (Labs). Greg A

My band was driving from Vermont to Boston for a show. When we were about halfway there, the car…read morestarted making terrible noises and we had to pull over on the side of the highway. We were short on time, so we called Gilly's, the closest auto repair shop according to Google, to see if they might be able to take us in right then so we could try to make it to our show in time. Though he had cars on his lifts and it was bad timing, he told us he could at least put the car up on a jack and take a peek. We drove (very slowly) the few miles there, and when we arrived he had started taking one of the cars off the lift so he could put our car on. He quickly assessed the problem, came up with a solution that would get us safely to Boston and back, and got us back on the road for $32! Not only that, but about a half hour after we left, when they were supposed to already be closed, the woman at the front desk called us back to make sure the car wasn't making any more noises and that we were safe! We made it to Boston in time for the show and highly recommend Gilly's to anyone. We feel so lucky to have stumbled upon such an honest business run by kind people in our hour of need!

My experience with Zippity has ruined my potential future interactions with any other traditional…read morecar maintenance/repair places. The convenience of having your car serviced while you're at work and have the people that do the work be so accommodating, highly responsive, and honest is a very hard combination to beat. Nico is also super responsive to various questions and he went the extra mile to see if his technicians could do some non-routine work on my car. And what's more, the technicians did it beautifully. But the best part is that their pricing is quite fair. Needless to say, I'll be using Zippity for all my needs if they are able to perform the work.

I have been using Zippity for years, they were bought out a few years ago by a new company and the…read moreservice just isn't what it used to be. They used to allow frequent customers the option to do a 3 pay system for those really large repair bills and that does not happen anymore. Also, customer service isn't as friendly as it used to be. Now, they offer only a shadow of the services they used to....color me disappointed!